Finance

Payment methods #

How settlements are made #

We transfer the payment amount in the mutual settlement currency that you specified in your personal account. Conversion to the mutual settlement currency is made according to the Ozon conversion rate.

Learn more about conversion rate

Transactions for each order are displayed in the Finance → Accruals section:

  • Once the order status has changed to “Delivered”, the payment is accrued to your account and the Ozon service commission fee is deducted. You can find information about order statuses in the Logistics → Orders from my warehouse section.

  • If the customer returns the product, the product cost is withdrawn from the account and the commission is refunded. Then you pay the product delivery cost to the customer and the cost of product return to the warehouse.

    Learn more about Ozon’s commissions and rates

You can find a list of all payments (invoices) in the Finance → Payments section. There you can see everything that Ozon has accrued or plans to accrue to you soon.

Learn more about how to check the payment amount manually

Money is transferred to your bank account twice a month.

The first payment includes transactions made until the 16th of the month. Ozon transfers money until the 25th of the month.

The second payment includes transactions from the 16th to the last day of the month. Ozon transfers the money until the 16th of the next month.

Payment statuses:

  • “Being formed”: payment invoice is ready, but the bank hasn’t confirmed or rejected it. If the payment deadline has already passed, and the status doesn’t change, contact support team.
  • “Awaiting payment”: we’ve added an invoice to the payment schedule and will transfer the money on the planned date.
  • “Paid”: we sent the money. If the payment doesn’t come for a long time, contact your bank.
The date in the Finance → Payments section of your personal account is approximate. Payment terms are regulated by the offer.

Ozon can withhold:

  • amounts to be refunded to customers for canceled orders or as a result of customer complaints;
  • amounts reserved for covering pending complaints;
  • penalty and loss amounts to be paid to Ozon;
  • delivery cost paid by the customer when returning the product, if the dispute is resolved in their favor.

Learn more about withholding funds

No payouts #

If you haven’t received a payment:

  • Make sure that the amount of payment for the reporting period exceeds the minimum amount taking into account the mutual settlement currency. Ozon transfers money if the amount in the account reaches the threshold.
  • Check the order statuses. We transfer payment only for orders in the “Delivered” status. Once the customer receives the order, its status changes to “Delivered”. You can find the product crediting in the personal account.
  • Check the details in your personal account. If any part of it is missing, specify it.

The time period for crediting the money may be extended due to the bank processing the payment, weekends or holidays. If you can’t figure out the reason why the payment delayed, contact our support team.

How to check the amount to be paid for the last month manually #

  1. View the amount of products sold, including returns and Ozon commissions. To do this, go to the Finance → Documents section and in the Financial block select Sales reports. Download a sales report on commission product for the month. The required amount will be indicated in the Total to be paid field.

  2. Get the amount of services provided to you by Ozon, for example, for placing products at a warehouse, delivering them to customers, or advertising on Ozon. To do this, in the Financial block, select UTD with add. services.



    For the period from 01.09.2021, download the completion report for the month. The amount of services is indicated in the Total to be paid field in the Product cost (works, services), property rights with tax—all column.



    For the period up to 01.09.2021, download two completion reports for the beginning and end of the month. Sum the values specified in the Total to be paid field in the Product cost (works, services), property rights with tax—all in two reports. This will be the amount of services.

  3. Get your payment amount including returns and Ozon commissions. To do this, subtract the amount of services provided to you by Ozon from the amount of products sold, including returns.

The amount received may be higher than the actual payments if your expenses for Ozon services exceeded your income from the products sale during the previous month. To check this, calculate the amount to be paid for previous months in the same way as for this month.
  1. To get the amount that Ozon should pay you at the end of the month, subtract the amount you were paid at the beginning of the month from the resulting amount.

To calculate the amount manually, you can use the XLSX template for payment calculation.

Financial statements #

Every month until the 5th of the month Ozon generates:

  • Sales report.
  • Seller’s completion report (outgoing). It shows the delivery cost and additional Ozon services.

Learn more about Ozon commissions and rates

You will get documents until the 5th of the month. They contain transactions for the previous month. You can view them in your personal account in the Documents section.

Download sample documents:

Documents in your personal account #

In the Finance → Documents section, you can find:

  • UPD with additional services.
  • Sales reports.
  • Transcript to the sales report.
  • Certificate of services provided by Ozon for the reporting month.
  • Reconciliation reports.
  • Analytical reports.
  • Compensation and other charges.

1. UPD with additional services #

  • Seller’s completion report (outgoing). Reflects the amount of expenses for Ozon services, for example, product delivery, advertising,
    product placement at Ozon warehouse. Sales commissions aren’t taken into account when generating the report.
    Learn more about seller expenses

2. Sales reports #

If there were no operations during the reporting period, the report won’t be generated.

3. Analytical reports #

  • Mutual settlements report. Reflects all settlements with Ozon for a month: payments, earnings, expenses, and compensations.
  • Report on the amounts of services and sales expenses. Contains information on the products sold over the past month: delivered, returned, canceled, non-purchased. Expenses include:
    • sales commission;
    • delivery costs;
    • expenses for returns, cancellations, non-purchases.
  • Currency payments report. Formed in the contract currency and reflects all transactions that make up the payment amount: accruals and payouts. This report is an accompanying document to the payment: the bank needs it to credit the payment to your seller account. If you receive payments in Russian rubles, you won’t get a currency report.

4. Compensation and other accruals #

Compensation report. Reflects information on product compensation for the past month:

  • defective products write-off;
  • shortages write-off;
  • disposals in delivery write-off;
  • accruals for claims.

5. Reconciliation reports #

We’ve launched an automatic generation of reconciliation acts in test mode. Within a few months, they will appear in all sellers' personal accounts.

The first reconciliation report will cover the period from the beginning of cooperation to the end of the previous quarter.

At the end of each quarter, until the 15th of the next month, we’ll form a reconciliation report of mutual settlements for the previous 3 months. For example, the reconciliation report for January–March will be available until April 15.

You can download reconciliation reports in your personal account in the Finance → Documents → Reconciliation acts section.

Within 15 working days after the report is placed, choose one of two actions:

  • Accept the reconciliation report if there are no questions or disagreements on the amounts and documents in the report. Click Accept in your personal account.
  • Reject the reconciliation report if there are questions or disagreements on the amounts. Click Reject in your personal account. In this case, the system will automatically create a support request.
The reconciliation report is considered accepted if you haven’t rejected it within 15 working days after its placement it in your personal account. After that, it is impossible to declare disagreements.

If my bank details have changed #

If your bank details have changed, or you would like to switch to a different payment receipt method, please contact the support service in your personal account or write to marketplace.crossborder@ozon.ru. Attach a completed Excel sheet to your request. When creating a request to the support service in your personal account, select the FinancesChange bank details topic.

Excel card template:

The recipient name in the payment details must be exactly the same as the legal name of your company, registered on Ozon. Otherwise, the documents will be rejected. If the data is entered incorrectly, the payment will be refunded.

The bank details must be provided in English or Russian. If the details currency is RUB, all fields must be filled in Cyrillic. If the details currency isn’t RUB, all fields must be filled in Latin.