We monitor the quality of seller service. If your quality indicators drop, we warn you and then, if the situation doesn’t improve, we can block you from selling your products.
Some of the seller’s indicators are visible to customers. These are the product rating and the price index.
Product rating #
When calculating this score, we take into account only those products that have at least 2 reviews. We use them to calculate the average rating score.
Price index #
The price index is available to foreign sellers in a test mode.
We monitor prices for similar products and calculate the ratio of your price to the lowest price for the same product on Russian and foreign sites.
The price index will start to be calculated when you’ll have at least 10 products for which links to the same products on other sites are indicated. These products must be in stock. Archived products are not taken into account.
If the index is less than or equal to 1, your prices on Ozon are competitive. If the index is greater than 1, your prices are higher than the market price. The larger the index, the higher the prices you set on Ozon compared to the prices on other sites. The price index value from which we start blocking sellers is 1.10. When the price index reaches this value, the indicator will turn red.
The price index is recalculated daily.
You can view the price index for each individual product in the Product prices section, in the Price Index column. You can also view a list of links to other sites, add your own links, or complain about incorrect links. To do this, go to the Products and prices → Manage Inventory or Products and prices → Manage prices page in your personal account and click the product price. In the Price management section links are displayed in the Product on other sites block.
These two indicators allow customers to evaluate the seller’s reliability and choose from a variety of products the one that deserves their trust. Soon another indicator will become available to customers: the percentage of orders delivered on time.