A video consultation is a tool that allows you to answer your customer’s questions live and help them choose products from your range.
This tool will work for you if your products:
- were only for sale offline before, and you’re just starting to sell them online;
- are expensive, and the customer needs more information to make a decision;
- are technically complex, or customers often ask questions about it.
Your consultant must know Russian to provide video consultation on your products.
How It Works #
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You choose the products for which you want to enable a video consultation.
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You pay for the video consultation setup as well as for the subscription to use the tool for 1, 3, 6, or 12 months.
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A video consultation widget will appear on the PDPs of your selected products.
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The customer that has questions about the product clicks Call.
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Your consultant answers the call. We don’t provide consultants. An employee of your company should answer the calls.
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The conversation is recorded. Its duration is unlimited. The consultant can’t interrupt the call. When communicating with customers, they must follow the Rules.
What Devices and Platforms It Works on #
| Platform | Browser |
|---|---|
| Laptops and computers (Windows, macOS, and Linux) | Latest versions of Chrome and Firefox |
| Laptops and computers (Windows) | Latest version of Microsoft Edge (Chromium-based) |
| Laptops and computers (MacOS) | Safari version 11 or higher |
| Android smartphones and tablets | Chrome and Firefox |
| iPhones and iPads | Safari version 11 or higher |
How to Enable #
The tool is provided in collaboration with the www.gruveo.com video communication service.
To enable video consultation, create a marketing request. How to do it.
Attach the following items to your request:
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Background for the calls in JPEG or PNG format, 1200 × 800 pixels or larger.
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Logo in JPEG or PNG format, 400 × 400 pixels or larger.
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The list of products you want to enable video consultation for.
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Image for the widget on the PDP; width: 700 px minimum, aspect ratio: 1:1.1.
Service Cost #
You can cancel the subscription at any time. You won’t be able to get a refund for a period already paid for. Video consultations will be available on the PDP until the end of the paid period.
Joining price: RUB 50,000.
Subscription price:
| 1 month | 3 months | 6 months | 12 months |
|---|---|---|---|
| RUB 10 000 | RUB 26 999 | RUB 47 999 | RUB 83 999 |
Only one consultant is included in the subscription price. If you want to connect more than one consultant, you have to pay an extra fee of 5,000 rubles per month for each additional one.
To enable the tool, you must pay the joining fee and the subscription fee for at least one month.
