Orders from the Ozon partner’s warehouse can be canceled by:
- Ozon partner’s warehouse,
- customer,
- shipping provider,
- Ozon.
You can view the cancellation reason in the Logistics → Orders from my warehouses → Canceled section in the “Cancellation reason” column.
Partner’s warehouse #
Ozon partner may cancel the order in the following cases:
- The product is damaged or lost during storage in the warehouse. You can view compensation terms and amounts on the partner’s website.
- You haven’t paid for the partner’s services.
Shipping provider #
Shipping provider may cancel the order in the following cases:
-
It contains products that are prohibited for transportation or don’t meet the shipping provider’s requirements.
-
It was lost during transportation. If Ozon doesn’t find the order, you’ll get its cost compensation 20 days after cancellation. You can check the compensation accrual in the Finance → Documents → Compensation section.
Customer #
The customer can cancel the order in the Awaiting packaging status.
Ozon #
Ozon may cancel the order in the following cases:
- It violates the rules of the contract.
- The customer didn’t provide passport details within 24 hours after order creation.
- The customer didn’t pick up the order.