You can track orders from partner’s warehouse in your personal account in the FBP → Orders from partner warehouses section.
How to set up a partner warehouse
Statuses #
Ozon assigns a status to every order. It helps to understand which stage your order is at:
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Awaiting packaging: the partner warehouse received the task and started packaging the order.
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Registration in progress: the partner warehouse has packaged the order.
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Ready for shipment: the partner warehouse is waiting for the carrier to transfer the order.
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Accepted for delivery: the carrier accepted the order and sent it for delivery.
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Arrived at the pick-up point: the order was delivered to the pick-up point.
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Presumably delivered: the customer received the order.
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Delivered: the customer didn’t dispute receiving the order and picked it up.
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Canceled: the order was canceled.
Find the order #
Depending on the status, you can find orders on the tabs:
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Awaiting packaging: all new orders from partner’s warehouse.
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Awaiting shipment: the order is packaged in the warehouse. The warehouse employees are preparing it to hand over to shipping provider. Order processing and handover takes up to 24 hours.
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Handed over for delivery: the shipping provider received the shipment. Products from partner’s warehouse are picked up daily at 10:00 Chinese time.
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Disputed: the customer refused to pick up the order. You can contact them to find out the reason:
- On the Disputed tab, click the shipment number.
- On the shipment page, click Contact the customer.
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Delivered: the customer received the order.
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Canceled: the order was canceled. You can view who and why canceled the order in the Cancellation reason and Cancellation cause columns.
Learn more about order cancellations