The product is returned to the seller in the following cases:
- you decided to pick it up from partner’s warehouse;
- shipping provider canceled an order at any delivery stage;
- customer didn’t pick up an order on time;
- customer has issued a return.
From partner’s warehouse #
If you want to pick up products from partner’s warehouse, contact the JDL manager and make a return request in the JDL personal account:
- Email: OZONJDL@jd.com.
Phone numbers of regional representatives
Province/Area JD contact person Phone number Guangdong Manager Zhang 13600187445 Guangdong Manager Li 15989279054 Guangdong Manager Liu 13528748664 Zhejiang Manager Ding 13962343891 Zhejiang Manager Tu 13958096509 Fujian Manager Xu 13599782258 Fujian Manager Tao 15201959177 Shanghai Manager Zhang 18154266168 Shanghai Manager Shi 18321091909 Henan Manager Wang 13838529707 Henan Manager Guo 19545668233 Jiangsu Manager Su 15240505755 Jiangsu Manager Tang 15250450341 Shandong Manager Wang 15206774098 Shandong Manager Feng 13325244226 Hebei Manager Fan 17331026860 Guangxi Manager Zhang 13978680775 Guangxi Manager Lu 18078257963 Shaanxi Manager Li 13363951205 Hainan Manager Fu 18289893658 Hunan Manager Wang 17600734525 Jiangxi Manager Deng 18296461375 Jiangxi Manager Sheng 15837632311 Beijing Manager Liu 13911373067 Beijing Manager Fu 16600250515 Anhui Manager Pan 15209828558 Chongqing Manager Li 19922328303 Gansu Manager Zhang 15534381207 Guizhou Manager Zhang 18166723287 Heilongjiang Manager Tao 13796506927 hubei Manager Ling 13164139261 Jilin Manager Shi 18419840326 Liaoning Manager Jiang 15040307830 Inner Mongolia Manager Ren 13074793037 Ningxia Manager Zhang 15121824180 Qinghai Manager Zhang 18693935779 Shanxi Manager Fan 15534381207 Sichuan Manager Zhu 18981928537 Tianjin Manager Zhang 16600272615 Tibet Manager Li 17338315109 Xinjiang Manager Ha Lijiang 18599011030 Yunnan Manager He 18725121952
From shipping provider #
If you want to return products after handing them over for delivery or the customer didn’t pick up products on time, contact the shipping provider via email:
- UNI FBP Standard — ozon@unitrade.su;
- Ural FBP Standard — peter@uralsvip.com, gaven@uralsvip.com, zouzhaoli@uralsvip.com;
- XY FBP Standard — ozon666xy@163.com.
From the customer #
Contact the customer in the chat and agree on partial compensation for the product or return.
Customers can return products at Ozon pick-up points, similar to the realFBS scheme. Products are sent to the IML partner’s warehouse in Russia and checked. Then, you make a decision regarding the return.