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Return of Products to the Seller

Return of Products to the Seller

Table of Contents

The product is returned to the seller in the following cases:

  • you decided to pick it up from partner’s warehouse;
  • shipping provider canceled an order at any delivery stage;
  • customer didn’t pick up an order on time;
  • customer has issued a return.

From partner’s warehouse #

If you want to pick up products from partner’s warehouse, contact the JDL manager and make a return request in the JDL personal account:

  • Email: OZONJDL@jd.com.
  • Phone numbers of regional representatives
    Province/Area JD contact person Phone number
    Guangdong Manager Zhang 13600187445
    Guangdong Manager Li 15989279054
    Guangdong Manager Liu 13528748664
    Zhejiang Manager Ding 13962343891
    Zhejiang Manager Tu 13958096509
    Fujian Manager Xu 13599782258
    Fujian Manager Tao 15201959177
    Shanghai Manager Zhang 18154266168
    Shanghai Manager Shi 18321091909
    Henan Manager Wang 13838529707
    Henan Manager Guo 19545668233
    Jiangsu Manager Su 15240505755
    Jiangsu Manager Tang 15250450341
    Shandong Manager Wang 15206774098
    Shandong Manager Feng 13325244226
    Hebei Manager Fan 17331026860
    Guangxi Manager Zhang 13978680775
    Guangxi Manager Lu 18078257963
    Shaanxi Manager Li 13363951205
    Hainan Manager Fu 18289893658
    Hunan Manager Wang 17600734525
    Jiangxi Manager Deng 18296461375
    Jiangxi Manager Sheng 15837632311
    Beijing Manager Liu 13911373067
    Beijing Manager Fu 16600250515
    Anhui Manager Pan 15209828558
    Chongqing Manager Li 19922328303
    Gansu Manager Zhang 15534381207
    Guizhou Manager Zhang 18166723287
    Heilongjiang Manager Tao 13796506927
    hubei Manager Ling 13164139261
    Jilin Manager Shi 18419840326
    Liaoning Manager Jiang 15040307830
    Inner Mongolia Manager Ren 13074793037
    Ningxia Manager Zhang 15121824180
    Qinghai Manager Zhang 18693935779
    Shanxi Manager Fan 15534381207
    Sichuan Manager Zhu 18981928537
    Tianjin Manager Zhang 16600272615
    Tibet Manager Li 17338315109
    Xinjiang Manager Ha Lijiang 18599011030
    Yunnan Manager He 18725121952

From shipping provider #

If you want to return products after handing them over for delivery or the customer didn’t pick up products on time, contact the shipping provider via email:

Learn more about return costs

From the customer #

Contact the customer in the chat and agree on partial compensation for the product or return:

  • If the customer has decided to issue a return, provide them with your warehouse address in China to send the product to. If the customer returns a defective product, you pay for the product delivery to your warehouse.
  • The customer can also return the product through a pick-up point, similar to the rFBS scheme. We’ll send the product to a partner’s warehouse in Russia to check it. Then, you make a decision regarding the return.
    Learn more about customer’s returns to Ozon pick-up points