Price Quarantine

Table of Content

In the event that the prices of your products rise or fall steeply following a price update, we will place such products on Price Quarantine. Price quarantine is a double-check that helps to:

  • Raise customer loyalty: you will not have to cancel orders because of the incorrect price, and your customers will not experience an inconvenience.
  • Boost sales: your products will not take longer to sell because of the incorrect/exorbitant price.

If you have products on quarantine, you will see a red dot next to the Products and prices section:

Products remain locked and not available for sale on Ozon while on quarantine. Products have to be unlocked to be shown on Ozon again.

Unlocking a single product #

To unlock a product:

  1. Go to the Products and prices → Price quarantine page on your profile.

  2. Select the product you want from the list and make sure its price is correct.

    If the price is incorrect, click on the price value and enter the correct value on the product’s ID card in the Manage Prices section:

  3. Click on Unlock and Save respectively on the Price Quarantine page or the Manage Prices dashboard.

  4. Enter a phone number on the page that opens next — the authorization code will be sent to this phone number. Click on Get Code.

Enter the phone number without spaces, brackets and symbols.
  1. Enter the code you have received: it is valid for 15 minutes only.

    If you have not received the code, did not enter it in time, or made a mistake when entering it, request the code again. To do this, click on Resend Code.

  2. Click on Confirm and Unlock.

The product will be unlocked and will go back on Ozon with the price you specified.

Unlocking several products #

You can unlock several products at once. To do this:

  1. Go to the Products and prices → Price quarantine page on your profile.

  2. Make sure the price of each product is correct. Edit the prices as necessary.

    If you wish to change the prices of several products simultaneously, you can use the price template to edit the prices. To do this, click on Import on the Price Quarantine page and download the XLS file with all the quarantined products. Edit the prices and upload it following the directions in Manage Prices.
  3. Select the products you want from the list and click on Unlock.

  4. Enter a phone number on the page that opens next — the authorization code will be send to this number. Click on Get Code.

  5. Enter the code you have received: it is valid for 15 minutes only.

    If you have not received the code, did not enter it in time, or made a mistake when entering it, request the code again. To do this, click on Resend Code.

  6. Click on Confirm and Unlock.

The products will be unlocked and will go back on Ozon with the prices you specified.