We check the details of all new and edited products. A product successfully passes moderation if all its required characteristics are filled in, and a correct description and images have been added.
Check the moderation results #
You can find the results in the Products and prices → Manage Inventory section on the Declined by Moderation tab:
If a product didn’t pass moderation, the Status column will be "Update is rejected by moderator". Hover over this text to find out what the error is.
If there are many products that didn’t pass moderation, you can download the report in XLS format with a description of errors for all of them. To do this:
- Go to the Products and prices → Manage Inventory section to the Declined by Moderation tab.
- In the upper-right corner, click Download products and select Products by categories XLS.
- Click to switch to Download manager. There you’ll find XLS files with all the products for each category that has errors.
To download one or more products:
Go to the Products and prices → Manage Inventory section to the Declined by Moderation tab.
Check the products you want to get the download for.
Select Other actions → Download template.
Correct the errors #
You can fix the errors found during moderation:
Go to the Products and prices → Manage Inventory → Declined by Moderation section. In the product line, click and select Edit.
In the XLS file, download the previously uploaded file with products, correct it, and re-upload. To do this:
Go to the Products and prices → Upload products via Ozon template page and click Import history in the Upload the completed template section.
In the line with the required file, click → Download products with errors.
Delete the products that passed moderation.
Correct the fields with errors in the file.
Go to the Upload products via Ozon template page and upload the corrected file.
The moderators will re-check your products.
How long the moderation takes #
- After you added a new product, it will be checked within 1–3 business days. The product won’t be shown to customers until this is done. The product will start being shown when moderation is passed successfully, and you supply the product to Ozon warehouse and specify its stock in your warehouse.
- After you edited a product that has already passed moderation earlier, it will be checked within 1 business day. During the check, the product will continue being shown. If any errors are found in the edited product, it will be hidden.
- If after adding or editing a product that ended up not passing moderation you correct the errors and save the changes, the product will be checked within 1 business day. Until that, the product is not shown to customers, you can’t supply it to an Ozon warehouse and specify its stock in your warehouse.
Moderation errors #
Errors may occur during moderation that will make the product not show up on Ozon.