Cancellation requests from customers #

Customer cancellations don’t affect the rating and can’t result in blocking.

Customers can cancel an order before it’s handed over for delivery. You can view a list of canceled orders in the Logistics → Cancellation requests section.

Cancellation mechanism #

Customer cancels the order in the personal account. They can cancel an order in the “Awaiting packaging” status.

Automatic order cancellation #

If the customer doesn’t pick up the order, it will be canceled automatically. This won’t affect the service quality metrics. To return the product to your warehouse, contact the delivery service.