Cancellation requests from customers #

Customer cancellations don’t affect the rating and can’t result in blocking.

Cancellation mechanism #

Сustomers can cancel an order before it’s shipped and its status changes to “Accepted for delivery”. You can view canceled orders in the Logistics → Orders from my warehouses → Canceled section. Details on canceled shipments are given in the “Cancellation reason” column.

Automatic order cancellation #

If the customer doesn’t pick up the order, it will be canceled automatically. This won’t affect the service quality metrics. To return the product to your warehouse, contact the delivery service.