Chat with your customers is an opportunity to:
- Improve sales. If you answer the customers' questions, this will help them make a decision about purchasing the product. You can offer them associated products when chatting.
- Receive feedback. Chatting with customers can help you identify the flaws of the PDP and correct them.
How to enable it #
Go to the Settings → Notifications and chats page.
Read and accept the Rules of communication with Ozon customers.
When the chat is enabled, customers will be able to message you by clicking:
- the Ask about the product button on the PDP;
- the Contact Seller button in the Orders section of the customer’s profile.
How to start chatting #
Notifications about new messages from customers are displayed in the upper right corner of your profile page. To answer a message, click on the notification.
To view the chat with the customer:
- Click on the bell icon in the upper right corner of your profile page.
- Go to the Chat with customers section.