Returns Management

View the list of returns requests #

Go to the Menu → Returns section. To sort the requests, use filters under the search bar.

Tap the return card to view detailed information about the return.

Make a decision on the return #

  1. Go to the Menu → Returns section. To view a list of all unprocessed requests, use Require attention filter.

  2. Tap the request card.

  3. Review the request and click Make a decision. Choose what to do with the request:

    • get the product for inspection,
    • offer partial compensation,
    • refund money,
    • decline the request.