Delivery cost is calculated as the sum of the fixed cost of the shipment and the additional cost for each 100 g. The first 100 g of weight is not included in the cost of the shipment and is charged according to the table.

Rates are specified in USD and are payable by withholding amounts in currency under the Agreement at the exchange rate of the Central Bank of the Russian Federation established on the payment date the relevant order by the customer.

• GBS Broker
• GBS HK
• Hecny
• Unitrade Express / Unitrade Economy / Unitrade Super Economy
• Cainiao
• Xingyuan Express
• ETS Economy Pickup
• Leader & GBS

GBS Broker

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. Weight measurements proceed in increments of 100 g rounding up rather than down.

Rates applied until 9.11.2022

GBS Broker delivery times and rates until 9.11.2022

Rates applied after 10.11.2022

GBS Broker delivery times and rates after 10.11.2022

List of banned products for GBS Broker

GBS HK

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. Weight measurements proceed in increments of 100 g rounding up rather than down.

GBS HK delivery times and rates

List of banned products for GBS HK

Hecny

Rates are calculated based on the physical shipment weight, no additional coefficients apply.

Hecny delivery times and rates

List of banned products for Hecny

Unitrade Express / Unitrade Economy / Unitrade Super Economy

Rates are calculated based on the physical shipment weight, no additional coefficients apply.

Rates applied until 18.09.2022

Unitrade Express delivery times and rates until 18.09.2022

Unitrade Economy delivery times and rates until 18.09.2022

Rates applied after 19.09.2022

Unitrade Express delivery times and rates after 19.09.2022

Unitrade Economy delivery times and rates after 19.09.2022

Unitrade Super Economy delivery times and rates

List of banned products for Unitrade

Cainiao

Rates are calculated based on the physical shipment weight, no additional coefficients apply.

Rates applied until 30.10.2022

Cainiao delivery times and rates before 30.10.2022

Rates applied after 31.10.2022

Cainiao delivery times and rates after 31.10.2022

List of banned products for Cainiao

Xingyuan Express

Xingyuan Express provides a free pick-up service for all regions in China. Reach out to the company’s manager to learn more. Airway delivery

If the sum of three sides doesn’t exceed 80 cm, delivery cost is calculated using physical weight. If the sum of three sides exceeds 80 cm, delivery cost is calculated by dimensional weight according to the formula: (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000).

Land delivery
(Rocket RU Ground Specials)

If the sum of three sides doesn’t exceed 90 cm, delivery cost is calculated using physical weight. If the sum of three sides exceeds 90 cm, delivery cost is calculated by dimensional weight according to the formula: (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000).

Land delivery for voluminous cargo
(Ozon RU bulky cargo Carefree)

Rates are calculated based on the physical shipment weight, no additional coefficients apply. Voluminous shipments weighing under 1 kg are charged with rates for 1 kg.

Xingyuan Express airway delivery times and rates

Xingyuan Express land delivery times and rates

Xingyuan Express list of banned products

ETS Economy Pickup

Rates are calculated based on the physical shipment weight, no additional coefficients apply.

ETS Economy Pickup provides a free pick-up service for all regions in China. Required package minimum weight is 100 grams.

Rates applied until 23.11.2022

ETS Economy Pickup delivery times and rates until 23.11.2022

Rates applied after 24.11.2022

ETS Economy Pickup delivery times and rates after 24.11.2022

List of banned products for ETS Economy Pickup

Leader & GBS

If the sum of three sides doesn’t exceed 80 cm, delivery cost is calculated using physical weight. If the sum of three sides exceeds 80 cm, delivery cost is calculated by dimensional weight according to the formula: (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000). Weight measurements proceed in increments of 100 g rounding up rather than down.

Leader & GBS delivery times and rates

List of banned products for Leader & GBS

Returns and cancellations

You need to contact the carrier directly if:

• the customer canceled the order;
• the customer refused to receive the order, and the shipment is unclaimed;
• the customs service refused to release the shipment for free circulation for any reason.

All rates are determined in an agreement between Ozon and the carrier. There is no need to contact the carrier for rates. The contact information listed below is only intended to help you with unclaimed shipments.

Rates for canceled and unclaimed shipments:

Cost of the return flow is carried out in USD or other currency as agreed between the seller and the Ozon Logistics Partner.

Additional conditions regarding reverse logistics

GBS Broker, GBS HK, Leader & GBS

• In the case of unclaimed shipments, the shipping carrier makes an attempt to start a communication with the seller. If, within 30 days, the shipping carrier doesn’t receive any response from the seller, the shipment will be disposed of.
• The payment for disposal/return of shipments needs to be made before such service is provided.

Cainiao

• After setting up a Cainiao delivery method, join the Cainiao chat on the DingTalk platform;
• If the order has been canceled before its transfer to a Cainiao warehouse, do not transfer such an order to the warehouse;
• If the order is canceled while your courier is on the way to a Cainiao warehouse, Cainiao will attempt to send it back to the address saved in your account. If Cainiao fails to send it back, they will reach out to you via DingTalk. If Cainiao fails to reach out to you within 7 days after the order has been canceled, the order will be disposed of;
• If the order has been canceled after its acceptance at a Cainiao warehouse, it will be disposed of. There is no extra charge in this case.

If you have questions about returns and cancellations, contact the carrier:

• GBS Broker, GBS HK — ozon@gbs-broker.ru
• Hecny — ozon@hecny.ru
• Unitrade Express / Unitrade Economy / Unitrade Super Economy — ozon@unitrade.su
• Cainiao — DingTalk
• Xingyuan Express — ozon666xy@163.com
• ETS Economy Pickup — ozon@ets-express.com
• Leader & GBS — ozon@gbs-broker.ru

More about the specifics of selling products from Turkey starting 11.09.2022

Delivery cost is calculated as sum of shipment fixed cost and additional cost for each 500 g. The first 500 g of weight is not included in the cost of the shipment and is charged according to the table.

Rates are specified in EUR and are payable by withholding amounts in currency under the Agreement at the exchange rate of the Central Bank of the Russian Federation established on the payment date the relevant order by the customer.

• PTS & GBS Broker
• UMT & Hecny
• Logitrans & GBS Broker
• Airon & GBS Broker

PTS & GBS Broker

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. One single value cannot exceed 120cm or 1200mm. Weight measurements proceed in increments of 500 g rounding up rather than down.

Starting October 1, 2022 PTS & GBS Broker provides the service of courier door-to-door delivery as well as delivery to drop-off point. The rates are the same for both types of delivery and apply for orders delivered after this date.

Rates for orders delivered until 30.09.2022

PTS & GBS Broker delivery times and rates until 30.09.2022

Rates for orders delivered from 1.10.2022 until 10.11.2022

PTS & GBS Broker delivery times and rates from 1.10.2022 until 10.11.2022

Rates for orders delivered after 11.11.2022

Starting 11.11.2022 rates apply using weight measurements with increments of 100 g.

PTS & GBS Broker delivery times and rates after 11.11.2022

PTS & GBS Broker list of banned products

UMT & Hecny

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and tariffs them based on the biggest of the values. Weight measurements proceed in increments of 500 g rounding up rather than down.

UMT & Hecny delivery times and rates

UMT & Hecny list of banned products

Logitrans & GBS Broker

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. One single value cannot exceed 120cm or 1200mm. Weight measurements proceed in increments of 500 g rounding up rather than down.

Starting October 1, 2022 Logitrans & GBS Broker provides the service of courier door-to-door delivery as well as delivery to drop-off point. The rates are the same for both types of delivery and apply for orders delivered after this date.

Rates for orders delivered until 30.09.2022

Logitrans & GBS Broker delivery times and rates until 30.09.2022

Rates for orders delivered after 1.10.2022

Logitrans & GBS Broker delivery times and rates after 1.10.2022

Logitrans & GBS Broker list of banned products

Airon & GBS Broker

Rates apply based on the volumetric weight of the shipment: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. One single value cannot exceed 120cm or 1200mm. Weight measurements proceed in increments of 500 g rounding up rather than down.

Airon & GBS Broker delivery times and rates

Airon & GBS Broker list of banned products

Returns and cancellations

You need to contact the carrier directly if:

• the customer canceled the order;
• the customer refused to receive the order, and the shipment is unclaimed;
• the customs service refused to release the shipment for free circulation for any reason.

All rates are determined in an agreement between Ozon and the carrier. There is no need to contact the carrier for rates. The contact information listed below is only intended to help you with unclaimed shipments.

Rates for canceled and unclaimed shipments:

Cost of the return flow is carried out in EUR or other currency as agreed between the seller and the Ozon Logistics Partner.

Additional conditions regarding reverse logistics

PTS & GBS Broker, Logitrans & GBS Broker and Airon & GBS Broker

• In the case of unclaimed shipments, the shipping carrier makes an attempt to start a communication with the seller. If, within 30 days, the shipping carrier doesn’t receive any response from the seller, the shipment will be disposed of;
• The payment for disposal/return of shipments needs to be made before such service is provided.

If you have questions about returns and cancellations, contact the carrier:

• PTS & GBS Broker — ozon@gbs-broker.ru
• UMT & Hecny — courier@umtlogistic.com
• Logitrans & GBS Broker — ozon@gbs-broker.ru
• Airon & GBS Broker — ozon@gbs-broker.ru

Delivery cost is calculated as sum of shipment fixed cost and additional cost for each 500 g. The first 500 g of weight is not included in the cost of the shipment and is charged according to the table.

Rates are specified in USD and are payable by withholding amounts in currency under the Agreement at the exchange rate of the Central Bank of the Russian Federation established on the payment date the relevant order by the customer.

• GBS Broker & MyIndia

GBS Broker & MyIndia

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. Weight measurements proceed in increments of 500 g rounding up rather than down.

GBS Broker & MyIndia delivery times and rates

GBS Broker & MyIndia list of banned products

Returns and cancellations

You need to contact the carrier directly if:

• the customer canceled the order;
• the customer refused to receive the order, and the shipment is unclaimed;
• the customs service refused to release the shipment for free circulation for any reason.

All rates are determined in an agreement between Ozon and the carrier. There is no need to contact the carrier for rates. The contact information listed below is only intended to help you with unclaimed shipments.

Rates for canceled and unclaimed shipments:

Cost of the return flow is carried out in USD or other currency as agreed between the seller and the Ozon Logistics Partner.

If you have questions about returns and cancellations, contact the carrier:

• GBS Broker & MyIndia — ozon@gbs-broker.ru

Delivery cost is calculated as sum of shipment fixed cost and additional cost for each 500 g. The first 500 g of weight is not included in the cost of the shipment and is charged according to the table.

Rates are specified in USD and are payable by withholding amounts in currency under the Agreement at the exchange rate of the Central Bank of the Russian Federation established on the payment date the relevant order by the customer.

Shipments worth more than 1,000 AED require individual customs clearance with rates of 60 USD/shipment.

• GBS Broker UAE

GBS Broker UAE

Rates apply based on the shipment volumetric weight: the carrier compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments and applies rates based on the biggest of the values. Weight measurements proceed in increments of 500 g rounding up rather than down.

GBS Broker UAE delivery times and rates

GBS Broker UAE list of banned products

Returns and cancellations

You need to contact the carrier directly if:

• the customer canceled the order;
• the customer refused to receive the order, and the shipment is unclaimed;
• the customs service refused to release the shipment for free circulation for any reason.

All rates are determined in an agreement between Ozon and the carrier. There is no need to contact the carrier for rates. The contact information listed below is only intended to help you with unclaimed shipments.

Rates for canceled and unclaimed shipments:

Cost of the return flow is carried out in USD or other currency as agreed between the seller and the Ozon Logistics Partner.

If you have questions about returns and cancellations, contact the carrier:

• GBS Broker UAE — ozon@gbs-broker.ru