| Conditions | Customer’s refund |
|---|---|
| You approved a refund without receipt of product. | Product price—if a non-defective, undamaged product is returned. |
| Ozon approved an early refund for the returned product with delayed delivery. | Product price—if a non-defective, undamaged product is returned. |
| Ozon agreed with you on an early refund for a returned product with delayed delivery. You don’t have to further check the product. | Product price + Return cost—if a defective and/or damaged product is returned or if there are complaints about order execution. |
| You received the returned product and, after checking it, approved a refund to the customer. | Product price—if a non-defective, undamaged product is returned. Product price + Return cost — if a defective and/or damaged product is returned or if there are complaints about order execution. |
| You received the returned product and made a decision not to refund the customer. The customer initiated a dispute, and Ozon made a decision in favor of the buyer. | Product price—if a non-defective, undamaged product is returned. Product price + Return cost—if defective and/or damaged product is returned or if there are complaints about order execution. |
| You confirmed the order cancellation, initiated by the customer prior to transfer to delivery. | Product price. |
| You confirmed the order cancellation, initiated by the customer after the order has been transferred to delivery. | Product price. |
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