Your account, product, or warehouse may be blocked if you’ve violated the marketplace rules.

Reasons for account blocking #

• You have debts in payments for Ozon services. Learn more about Ozon commissions and fees

• You don’t follow the terms of your contract with Ozon or the platform guidelines. Contract for Sellers on the Ozon Marketplace

• You’ve created more than 1 personal account for one TIN or business license. Products in your personal account and your access to advertising campaigns will also be blocked.

• Your personal account is inactive. We block an account if there is no activity in it and:

  • 45 days have passed from the acceptance of the offer to product upload;
  • 60 days have passed from the product upload to the first sale;
  • more than 90 days have passed since the date of the last product sale.

  To unlock your account, contact our support team.

Reasons for product blocking #

• The product can’t be sold on Ozon. Learn more about restrictions for product categories

• The product doesn’t match its PDP. How to fill in the PDP

• Certain documents for the product haven’t been submitted: declaration, certificate of conformity, voluntary certificate of conformity, or exemption letter. How to upload documents for products

• Certain trademark documents haven’t been submitted. In this case, not only individual products but also the entire brand can be blocked.

• The copyright for the product has been violated.

• The product price has increased or decreased sharply. Learn more about price quarantine

• Your service quality metrics have exceeded the maximum permissible values. In this case, we’ll block all your products.

• The product is unpopular: it wasn’t sold for 60 days. Learn more about unpopular products

• The product is attributed to a personal account that is blocked. Learn more about the reasons for account blocking

Reasons for warehouse blocking #

• Violation of order packaging and shipment terms.
• Violation of order delivery terms.
• “Channel error”: the percentage of shipments that you’ve transferred to a different service provider than the one listed in your personal account.
• High share of late deliveries.
• Complaints about suspicious activity.

Learn more about quality metrics