Warehouse Management

Table of Content

How to create a warehouse #

  1. In your seller profile, go to Logistics → Warehouses and methods or FBS → Warehouses and methods page and click Add a warehouse.

  2. Enter your warehouse details:

    • Name.

    • Address. Add the address manually.

    It is not possible to add a warehouse in a country on the sanctions list: Congo, Cuba, Iran, Libya, North Korea, Palestine, Sudan, Venezuela, Syria, Zimbabwe, Yemen.
    • Warehouse contact number.
    • Order preparation time. Including product delivery to a shipping provider and acceptance.

If you need different amounts of time to prepare different orders (for example, you order some of your products in small batches or manufacture them yourself), create two warehouses and set different order preparation times. Place products with a shorter order preparation time in one warehouse, and products with a longer preparation time in another warehouse.

  1. Choose the method of returns:

    • Select This warehouse if you want to receive a return to the warehouse from which the product was shipped.

    • Select Other address and enter the address manually to receive a return to a different warehouse.

    In the Comment for the customer field describe the steps the customer will need to take to send the return. These instructions must be in Russian.

    For example: “Чтобы отправить возврат, упакуйте товар в плотную упаковку и зафиксируйте его внутри. При отправлении укажите адрес получения, указанный нами в переписке. Перевозчик может взимать плату за отправление: сохраните квитанцию или чек, и мы возместим стоимость в случае возврата товара ненадлежащего качества”.

    Ozon doesn’t deliver order returns from abroad via its own pick-up points system. You can’t put “ПВЗ” (pick-up point), “пункт обслуживания” (service point), and similar wording in the comment without indicating the delivery service by which you’re willing to get the return. This might confuse customers.
  2. Click Save warehouse.

  3. Your warehouse is created.

How to edit a warehouse #

  1. Open the menu and click Edit Warehouse.

    You can also edit a warehouse on the product description page: to proceed, click on the .

  2. Make the necessary changes, for example, edit the time for packaging. The amount of changes you can make depends on whether delivery methods have been added to that warehouse.

  3. Click Save.

Learn more #