Warehouse Management

You can create warehouses in any country, except Georgia and CIS countries: they require a separate account and business license. Previously created warehouses in Georgia and CIS countries are archived on April 24, 2024.

Create a warehouse #

  1. In your personal account, go to the Logistics → Warehouses and methods section and click Create warehouse.

  2. Specify your warehouse details:

    • Warehouse name.

    • Warehouse phone number.

    • Address. Add the address manually in English or Russian.
      Click Next.

    You can’t add a warehouse in countries from sanctions list: Congo, Cuba, Iran, Libya, North Korea, Palestine, Sudan, Venezuela, Syria, Zimbabwe, Yemen.
  1. Specify the warehouse address for returns. To receive returns to the same warehouse your products are sent from, enable Same as your warehouse address.

  1. Specify the phone number of the return warehouse or choose Same as warehouse phone number.

  2. Specify the recipient or choose Same as the company name.

    Once you fill out the return warehouse details, the system will automatically create a message for the customer. You’ll see it in the Instructions for customers field.

  3. Click Save.

Edit a warehouse #

  1. Go to the Logistics → Warehouses and methods section.

  2. Next to the warehouse name, click Edit warehouse.

  3. Make the necessary changes, for example, edit preparation time. The amount of changes you can make depends on whether you’ve added delivery methods to that warehouse.

  4. Click Save.

Archive the warehouse #

When there are no orders left in the warehouse in the Awaiting packaging and Awaiting shipment statuses, you can move it to the Archive tab. If necessary, you can return the warehouse to work.

To move the warehouse to archive:

  1. Go to the Logistics → Warehouses and methods → Active section.

  2. Next to the warehouse name, click and select Move to archive.

  3. If the warehouse has:

    • unpaid orders and returns: deliver them using this warehouse method;
    • stocks: they’ll be zeroed;
    • active delivery methods: they’ll be moved to archive along with the warehouse.
    If you sell the same product from different warehouses, its stocks in other warehouses won’t be zeroed when archiving.
  4. Click Archive.

Automatic archiving #

The warehouse will automatically go to archive if for more than 30 days:

  • there are no products on sale in the warehouse;
  • you didn’t bring any packages from this warehouse to the drop-off point.

You’ll get an email with the warehouse archiving date. We won’t move it to archive if you sell at least one product from it or bring at least one package for shipment before the 30 days expire.

Retrieve the warehouse from archive #

To get the warehouse back to work:

  1. Go to the Logistics → Warehouses and methods → Archive section.

  2. Next to the warehouse name, click and select Restore from archive.

  3. Click Yes, restore it.

After that, the warehouse will return to the Active tab with the same product list, but zero stocks.

To start selling from the warehouse:

  1. Check that you’ve specified a shipping method for the method: click next to the method name and select Edit method.

  2. Update the product list, their prices, and stocks.

  3. Specify the warehouse priority. Click Change warehouses priority next to the number of warehouses. If you sell the same product from other warehouses, specify the selected warehouse priority. This way the customers will see the products from this warehouse first.

Learn more #