Create a warehouse #
In your seller profile, go to Logistics → Warehouses and methods or FBS → Logistics page and click Add warehouse.
Enter your warehouse details:
It isn’t possible to add a warehouse in a country on the sanctions list: Congo, Cuba, Iran, Libya, North Korea, Palestine, Sudan, Venezuela, Syria, Zimbabwe, Yemen.
Address. Add the address manually.
- Warehouse contact number.
- Order preparation time. Including product delivery to a shipping provider and acceptance.
You can set only one time period per a warehouse for order packaging. To choose a different order packaging period, create a new warehouse. This method is suitable if you order some products in small batches or manufacture them yourself.
Choose the return method:
Select This warehouse if you want to receive a return to the warehouse from which the product was shipped.
Select Other address and enter the address manually to receive a return to a different warehouse.
In the Comment for the customer field, describe the steps the customer will need to take to send the return. These instructions must be in Russian.
Example: “Чтобы отправить возврат, упакуйте товар в плотную упаковку и зафиксируйте его внутри. При отправлении укажите адрес получения, указанный нами в переписке. Перевозчик может взимать плату за отправление: сохраните квитанцию или чек, и мы возместим стоимость в случае возврата товара ненадлежащего качества”.
Ozon doesn’t deliver order returns from abroad via its own pick-up points system. You can’t put “ПВЗ” (pick-up point), “пункт обслуживания” (service point), and similar wording in the comment without indicating the delivery service by which you want to get the return. This might confuse customers.
Click Save warehouse.
Edit a warehouse #
Open the menu and click Edit warehouse.
You can also edit a warehouse on the PDP: to proceed, click .
Make the necessary changes, for example, edit packaging time. The amount of changes you can make depends on whether delivery methods have been added to that warehouse.
Archive the warehouse #
When there are no orders left in the warehouse in the Awaiting packaging and Awaiting shipment statuses, you can move it to the Archive tab. If necessary, you can return the warehouse to work.
To move the warehouse to archive:
Go to FBS → Warehouses and methods → Active or Logistics → Warehouses and methods → Active tab.
Click next to the warehouse name and select Move to archive.
If the warehouse has:
If you sell the same product from different warehouses, its stocks in other warehouses won’t be zeroed when archiving.
- unpaid orders and returns: deliver them using this warehouse method;
- stocks: they’ll be zeroed;
- active delivery methods: they’ll be moved to archive along with the warehouse.
Automatic archiving #
The warehouse will automatically go to archive if for more than 30 days:
- there are no products on sale in the warehouse,
- you didn’t deliver any parcels from this warehouse to the drop-off point.
You’ll receive an email with the warehouse archiving date. We won’t move it to archive if you sell at least one product from it or deliver at least one parcel for shipment before the 30 days expire.
Retrieve the warehouse from the archived #
To get the warehouse back to work:
Go to FBS → Warehouses and methods → Archive or Logistics → Warehouses and methods → Archive section.
Next to the name of the warehouse, click and select Retrieve from archived.
After that, the warehouse will return to the Active tab with the same product list, but zero stocks.
To start selling from the warehouse:
- Check that the shipping method is specified for the method: click next to the method name and select Edit method.
- Update the product list, their prices, and stocks.
- Specify the warehouse priority: click
on the right of the number of warehouses.
If you sell the same product from other warehouses, specify the selected warehouse priority. So the customer will see the products from this warehouse in the first place.