Warehouse Management

Table of Contents

Create a warehouse #

  1. In your personal account, go to Logistics → Warehouses and methods or FBS → Logistics section and click Add warehouse.

  2. Specify your warehouse details:

    • Name.

    • Address. Add the address manually in English or Russian.

    You can’t add a warehouse in countries from sanctions list: Congo, Cuba, Iran, Libya, North Korea, Palestine, Sudan, Venezuela, Syria, Zimbabwe, Yemen.
    • Warehouse contact number.
    • Order preparation time including product delivery to a shipping provider and acceptance. The less time you need for order packaging, the more likely you’ll get the order: customers will choose your product if they don’t have to wait a lot.

You can set only one order preparation time for a warehouse. To select a different order preparation time, create a new warehouse. This method is suitable if you order some products in small batches or manufacture them yourself.

  1. Select the return method:

    • Select This warehouse if you want to receive a return to the warehouse from which the product was shipped.
    • Select Other address to receive a return to a different warehouse. Fill out the required fields.
    Ozon doesn’t deliver order returns from abroad via its own pick-up points system. You can’t select “ПВЗ” (pick-up point) or “пункт обслуживания” (service point). Ozon Global sellers can specify a return warehouse in their own country or in Russia. If in Russia, you need to return the products to your country yourself.
  2. Specify the phone number of the return warehouse or select “Phone number and warehouse phone number are the same”.

  3. Specify the recipient or select “Same as the company name”.

    Once you fill out the return warehouse details, the system will automatically create a message for the customer. You’ll see it in the Instructions for customers field.

  4. Click Save warehouse.

Edit a warehouse #

  1. Go to Logistics → Warehouses and methods or FBS → Logistics.

  2. Next to the warehouse name, click Edit warehouse.

  3. Make the necessary changes, for example, edit preparation time. The amount of changes you can make depends on whether you’ve added delivery methods to that warehouse.

  4. Click Save.

Archive the warehouse #

When there are no orders left in the warehouse in the Awaiting packaging and Awaiting shipment statuses, you can move it to the Archive tab. If necessary, you can return the warehouse to work.

To move the warehouse to archive:

  1. Go to FBS → Warehouses and methods → Active or Logistics → Warehouses and methods → Active.

  2. Next to the warehouse name, click and select Move to archive.

  3. If the warehouse has:

    • unpaid orders and returns: deliver them using this warehouse method;
    • stocks: they’ll be zeroed;
    • active delivery methods: they’ll be moved to archive along with the warehouse.
    If you sell the same product from different warehouses, its stocks in other warehouses won’t be zeroed when archiving.
  4. Click Archive.

Automatic archiving #

The warehouse will automatically go to archive if for more than 30 days:

  • there are no products on sale in the warehouse;
  • you didn’t bring any packages from this warehouse to the drop-off point.

You’ll get an email with the warehouse archiving date. We won’t move it to archive if you sell at least one product from it or bring at least one package for shipment before the 30 days expire.

Retrieve the warehouse from archive #

To get the warehouse back to work:

  1. Go to FBS → Warehouses and methods → Archive or Logistics → Warehouses and methods → Archive.

  2. Next to the warehouse name, click and select Retrieve from archived.

  3. Click Yes, restore it.

After that, the warehouse will return to the Active tab with the same product list, but zero stocks.

To start selling from the warehouse:

  1. Check that you’ve specified a shipping method for the method: click next to the method name and select Edit method.

  2. Update the product list, their prices, and stocks.

  3. Specify the warehouse priority. Click Change warehouses priority next to the number of warehouses. If you sell the same product from other warehouses, specify the selected warehouse priority. This way the customers will see the products from this warehouse first.

Video #

How to create a warehouse

Learn more #