List of changes in the contract for foreign sellers

Effective date List of changes Downloads
27.06.2022 1. The rules by which Ozon works with personal data have been clarified (clauses 2-4 of the "Confidentiality and Personal Data" Section).

2. Definitions for Integrated and Non-Integrated delivery methods have been specified (Section "Definitions"). In connection with this, the provisions of the Section "Requirements for order processing" have been clarified.

3. Enabling a Non-integrated delivery method is possible if such an option is available in the Personal Account.

4. The amount of compensation is limited to the price of the products indicated in the PA by the Customer, minus the Ozon Commission (clause 4.6, Section "Liability").

5. The "Representations and warranties" Section has been updated in terms of compliance with legislation on taxes and fees.
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_27062022.pdf
29.04.2022 1. Ozon may change the terms of the Contract in compliance with the changes in the legislation. The changes of the Contract will enter into force on the next day (Clause 1.10, Section "Subject of the Contract, its conclusion and termination").

2. The Customer shall not add to an Item Page the information that is prohibited by law, contains propaganda, scenes of violence, calls for terrorist activities, extremist materials, obscene language (Clause 2, Section "Item Page").

3. Placing Acts of reconciliation is Ozon's right, not an obligation. In case of disagreement with the act, in the objection it will be necessary to indicate which particular provisions from the document cause contradictions (Clause 3.2.4, Section "Cost of services, reporting documents and payment").

4. If the tracking number is not updated, or is updated incorrectly by the Delivery Service, as well as with a non-integrated delivery method, Ozon has the right to track the tracking number by it's own forces, including the use of tracking systems, and update information on the delivery status (clause 3.6 , Section "Requirements for order processing").

5. The list of products prohibited for sale has been updated (Clause 2, Section "Requirements for goods").
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_29042022.pdf
15.04.2022 The minimum amount to be transferred is 1,000 (one thousand) US dollars or an amount equal to 1,000 (one thousand) US dollars in the equivalent of the payment currency chosen by the Customer (Clause 3.3.3, Section “COST OF SERVICES, REPORTING DOCUMENTS AND PAYMENT” of the Contract). Contract for the placement of goods from abroad on Ozon Platform (cross-border)_15042022.pdf
31.03.2022 1. The Customer may accept money from Ozon in US Dollars (USD), Euro (EUR), Tenge (KZT), Yuan (CNY), Russian rubles (RUB) at the exchange rate of the Central Bank of the Russian Federation on the day of transfer to the Customer (Clause 3.3.7, Section “COST OF SERVICES, REPORTING DOCUMENTS AND PAYMENT” of the Contract). Contract for the placement of goods from abroad on Ozon Platform (cross-border)_31032022.pdf
16.03.2022 1. Customers from China can additionally specify Yuan (CNY) as the settlement currency. In this case money from the Clients for the orders placed on the Website shall be accepted by Ozon in rubles and transferred to the Customer in Yuan (CNY) at the exchange rate of the Central Bank of the Russian Federation on the day of transfer to the Customer. Ozon may unilaterally choose the currency for payment if the Customer has specified both currencies (Clause 3.3.7, Section “COST OF SERVICES, REPORTING DOCUMENTS AND PAYMENT” of the Contract). Contract for the placement of goods from abroad on Ozon Platform (cross-border)_16032022.pdf
21.02.2022 1. The list of goods prohibited for sale has been updated (Clause 2 "List of prohibited goods", Section "Requirements for the goods").

2. Clause 1.12 “Termination of the Contract” has been updated.

3. The Customer is obliged to provide and/or inform about the change of address in order to receive the goods returned by the Customers (Clause 2.7 "Change of addresses and details", Section "Sale of goods").

4. Clause 2.9 “Chats with the Clients and responses to Support Service requests” has been added: In the case of the Customer communicating directly with the Client in a chat, the Customer must communicate in accordance with the rules for communicating with Ozon Clients, the link to which is indicated in the mentioned clause.

5. Clause 2.11 “Other Terms and Conditions of Sale” has been added: the conditions for the sale of goods, with the exception of the price, may improve the position of Clients in comparison with the legislation of the Russian Federation.

6. Added definition of bulky goods (Section "Definitions").

7. The Customer is not entitled to copy the Item Page and is responsible for indicating inaccurate information in the Item Page (Clause 2 “Responsibility for Item Page information”, Section “Product Card”).

8. Immediately prior to the transfer of the order to the Delivery Service, the Customer undertakes to check the status of the order to ensure that the order has not been canceled or otherwise changed in the status of the order (Clause 3.1 "Procedure for transferring orders", Section "Transfer of orders from the Customer to the Delivery Service").

9. The Customer is obliged within 24 (twenty-four) hours to send Ozon information about the transfer of the order to the Delivery Service (Clause 3.3 "Notification of the transfer of the order to the Delivery Service", Section "Transfer of orders from the Customer to the Delivery Service").

10. The Customer is fully responsible for the accuracy of information about the delivery status of the order. If the Customer does not timely enter information about the delivery status of the order, then Ozon has the right to cancel the order, as well as lower the quality of the Customer's service (Clause 3.6 "Reliability of status", Section "Transfer of Orders from the Customer to the Delivery Service").

11. Section 5 “Processing of Client returns” has been updated: within 3 (three) calendar days the Customer shall consider the Customer's claim, within 1 (one) day - provide the correct address for receiving returned goods, when sending low-quality or bulky goods, Ozon compensates the Customer for the cost of return shipment by deduction from the funds to be transferred to the Customer.
Contract for the placement of goods from abroad on OZON.RU (cross-border)_21022022.pdf

Annex 1 to the Contract_15022022.pdf
05.01.2022 1. If, in accordance with the legislation of the Client's country, Ozon is obliged to pay VAT or other similar tax in relation to goods sold by the Customer through the Platform, the Client shall pay the selling price of the goods set by the Customer and the amount of applicable tax. The tax amount does not increase the sales price for the Customer and is not reflected in the Customer's Reporting Documents. (Clause 3.3.9.1, Section “Cost of services, reporting documents and payment”). Contract for the placement of goods from abroad on OZON.RU (cross-border)_05012022.pdf
29.12.2021 1. Ozon may unilaterally amend the contractual terms (including the remuneration) by advising the Customer at least 7 (seven) calendar days prior to such amendments becoming effective (Clause 1.11, Section "Subject of the Contract, its conclusion and termination").

2. The obligation to pay any amount under the Contract shall be deemed fulfilled when the full amount of money is debited from the current account of Ozon (Clause 3.3.8, Section “Cost of services, reporting documents and payment”).

3. The list of prohibited items is corrected (Clause 2, Section "Requirements for goods").

4. Annex No. 1 "Terms of sale by residents of the Eurasian Economic Union": When accepting shipments, Ozon checks the accompanying documents for the details of the shipment and, if they are missing, incomplete, unreliable, or otherwise inconsistent, may refuse to accept the shipment or return the shipment if inconsistencies were identified after acceptance (Сlause 3.2, Section “Acceptance of shipment at the Sorting Center”).
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_29122021.pdf

Annex 1 to the Contract_29122021.pdf
15.12.2021 1. The Customer shall provide Ozon with complete and accurate bank details, as well as to keep such information up-to-date (Clause 3.3.2, Section “Cost of services, reporting documents and payment”).

2. If Ozon does not have (the Customer fails to provide) the complete and accurate bank details, Ozon has the right to suspend the transfer of money to the Customer until complete and accurate bank details are received from the Customer (Clause 3.3.10, Section “Cost of services, reporting documents and payment”).

3. The Customer shall be responsible for any negative consequences of not providing and/or providing incomplete or inaccurate bank details (Clause 3.3.11, Section “Cost of services, reporting documents and payment”).
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_15122021.pdf

Annex 1 to the Contract_13102021.pdf
01.11.2021 1. Ozon reserves the right to amend the Contract by notifying the Customer at least 1 (one) calendar day prior to the entry into force of such amendments in cases of:
(a) changing the List of Prohibited Items for the purposes of complying with legal requirements, as well as protecting the life and health of Clients;
(b) adding new services to the PA functionality and / or updating the technical capabilities of the Platform, which do not impose additional obligations on the Customer and do not entail a change in the cost of services upward (except for additional services that the Customer chooses in the PA) (Clause 1.11, Section “Subject of the contract, its conclusion and termination” of the Contract).

2. If, according to information available to Ozon, the delivery time specified by the Customer from time to time does not correspond to the actual delivery time to the Client, Ozon may unilaterally adjust such delivery time (clauses 2.2, 2.3; Section "Requirements for order processing" of the Contract).

3. The Customer indicates the status and delivery time of the order in the PA within 1 (one) calendar day (clause 3.4, Section "Requirements for order processing" of the Contract).
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_01112021.pdf

Annex 1 to the Contract_13102021.pdf
22.10.2021 1. After each quarter (no later than the 15th day of the next month), Ozon will send to the seller's Personal Account an Act of Reconciliation, which will need to be agreed or rejected within 15 business days by seller. In case of rejection, the Seller must send Ozon his objection, to which Ozon will provide an answer within 5 business days. The seller will have 3 business days to check the revised Act. If the seller does not provide a response within the specified period, Ozon will consider the Act fully accepted by the seller (clause 3.2.4 of the Contract).

2. When transferring goods other than those ordered by the client, as well as in cases of violation of the legislation Ozon has the right to terminate the Contract unilaterally (clause 1.12 of the Contract).

3. Ozon has the right to suspend the transfer of money if the seller violates the terms of the Contract (transfer of goods other than those ordered by the client, transfer of counterfeit goods, etc.). We will notify about this. (clause 3.3.10 of the Contract).

4. The seller is obliged to provide documents at the request of Ozon within 3 calendar days if Ozon received an appeal from the copyright holder regarding the placement of the seller's goods (clause 1.4 of the "Requirements for goods" Section of the Contract).

5. Ozon has the right to block seller's product cards and restrict their access to the platform due to a decrease in seller's service quality indicators. In this case, Ozon shall notify the seller of possible risks and the need to improve said indicators beforehand. The seller can improve their indicators and send a request to renew their access to the platform and lift off the imposed restrictions. (Clause 3 of the Section "Quality indicators of service" of the Contract).

6. The seller is obliged to confirm the readiness of the order for transfer within 1 calendar day, in the absence of confirmation, Ozon has the right to cancel the order (clause 1.4 Section "Requirements for processing orders" of the Contract).

7. The seller is obliged to change the delivery status within 1 calendar day, in case of untimely updating of the delivery status, Ozon has the right to cancel the order (clause 3.4 Section "Requirements for processing orders" of the Contract).

8. The seller is obliged to provide Ozon with a reliable track number for order tracking. If the provided track number is not tracked, Ozon will send a request to correct the track number within 2 calendar days. With the integrated delivery method, the adjustment is made through a request to the Help desk. In the case of the non-integrated method, the adjustment is carried out by sellers independently in the Personal account. If the track number or response is not corrected, Ozon has the right to cancel the order (clause 3.5 Section "Requirements for processing orders" of the Contract).

9. If the delivery time is violated, Ozon sends a request to clarify the actual delivery time, the seller is obliged to respond to Ozon within 1 calendar day from the date of receipt of the request (clause 3.8. Section "Requirements for processing orders" of the Contract).

10. Ozon has the right to cancel an order if the delivery address of the client is incorrectly specified by the seller (clause 4.1 Section "Requirements for processing orders" of the Contract).
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_22102021.pdf

Annex 1 to the Contract_13102021.pdf
13.10.2021 1. Annex №1 to the Contract "TERMS OF SALE BY RESIDENTS OF THE EURASIAN ECONOMIC UNION" applies to residents of the Republic of Belarus and residents of the Republic of Kazakhstan.

2. For residents of the Republic of Kazakhstan, there is a section “Delivery by Ozon” which states that goods to buyers from Russia and buyers from Kazakhstan can be delivered by Ozon.
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_13102021.pdf

Annex 1 to the Contract_13102021.pdf
15.09.2021 1. We have made technical changes and simplified some of the wording in the Contract for your convenience.

2. Ozon has the right to suspend the provision of services in relation to a specific item if it has defects not agreed by the parties, or the condition of the item does not correspond to the Item Page or the requirements of the Contract (Article 1.9 of the Contract).

3. In order to comply with legal requirements, as well as in order to protect the life and health of clients, Ozon reserves the right to amend the List of Prohibited Products by notifying the seller at least 1 (one) calendar day before the entry into force of such changes (art. 1.11. of the Contract).

4. Information about Ozon commissions and tariffs is now contained in a separate section "Ozon Fees and Tariffs Section" (Article 3.1. of the Contract).

5. Upon receipt of the sales report, sellers do not need to sign and send Ozon scan if they have no objections (Article 3.2.2. of the Contract).

6. The seller shall specify in its PA its trade name in accordance with the requirements of the effective laws, including the trade name that does not mislead with regard to the PA's belonging to a specific party (clause 1 of Section "Personal Account").

7. The item shall be of adequate quality, i.e. they shall be usable for the purposes for which products of the respective type are normally used and the products themselves or their packages shall not be visibly altered, deformed, or broken. Upon Ozon's request submitted through the PA prior to or after the commencement of product sale, the Seller shall specify in the PA the details of documents confirming the compliance of the products with all mandatory quality requirements (and/ or upload copies of such documents), keep the documents in the PA updated (clause 1.2 of the Section "Requirements for goods").

8. Corrected the list of prohibited goods for sale (Article 2 of the Section "Requirements for goods").

9. The copyright holder of the trademark can now contact Ozon, in which case Ozon requests documents confirming the right to sell the goods from the seller. Until the documents are submitted, Ozon may block the item page. (Art. 12 Section "Representations and warranties").

10. If it is impossible to track the provided track number, Ozon has the right to cancel the order. (Art. 3.3. Section "Requirements for orders processing").

11.The client has the right to return the goods in accordance with the provisions of the Terms of sale of goods on the Ozon Platform, taking into account the features established by the Contract (Article 5.1. Section "Requirements for orders processing").

12. Clarified the conditions for the provision of partial compensation for the value of the goods (Art. 5.8. Section "Requirements for orders processing").

13.Adjusted the Section "Representations and warranties".

14.Working conditions for sellers from Belarus have been clarified (Annex 1 to the Contract).
Contract for the placement of goods from abroad on Ozon Platform (cross-border)_15092021.pdf

Annex 1 to the Contract_15092021.pdf
19.07.2021 At the request of the client, the seller has the right to partially compensate the client for the cost of the goods without returning the goods to the seller. If the client is provided with partial compensation for the goods, the client is not deprived of the right to return the goods on other grounds. In this case, the cost of the goods is reduced by the amount of the compensation provided (Article 5.8 of the Section "Requirements for order processing" Option 2). Contract for the placement of goods from abroad on OZON.RU (cross-border)_19072021.pdf
15.07.2021 1. We have corrected the section "Definitions".

2. In case of assignment of rights under the contract without the consent of Ozon, the Seller is obliged to compensate for all losses, including lost profits (Article 1.3. of the Contract).

3. When a discount is provided at the expense of Ozon, the cost of Ozon's services is determined based on the actual selling price of the item. In the event that a discount is provided by Ozon, the amount of money owed to the seller upon the sale of such goods is not reduced (Article 2.5. of the Contract).

4. Upon receipt of information that the item is counterfeit, Ozon will block the item page without prior notice (Article 5 of the Section “Item Page”).

5. Ozon confirms the seller's decision on the client’s claim within 3 business days, if the seller does not respond within the allotted time period, the Ozon makes a decision on his own (Article 2.2 of the Section "Requirements for order processing" Option 1, article 5.2 of the Section "Requirements for order processing" Option 2).

6. The seller is responsible for the discrepancy between the transferred items to the delivery service and the client's order (Article 2.4 of the Section "Requirements for order processing" Option 2).
Contract for the placement of goods from abroad on OZON.RU (cross-border)_15072021.pdf
01.07.2021 1. Ozon has increased the amount of consideration of claims for the return of money without the obligatory sending of the goods for inspection in relation to low-quality product from 500 rubles to 1500 rubles (clauses 2.3, 2.4 of the Section "Requirements for order processing" Option 1, clauses 5.3, 5.4 of the Section "Requirements for order processing" Option 2).

2. Ozon will collect personal data of Clients and transfer it to the Delivery Service on behalf of the Seller (clause 2.4 of the Section "Requirements for order processing" Option 2).

3. The Seller bears all possible costs, including those related to exchange rate differences in case of money return to the Client (clause 2.8 Section "Requirements for order processing" Option 1, clause 5.8 of the Section "Requirements for order processing" Option 2).
Contract for the placement of goods from abroad on OZON.RU (cross-border)_01072021.pdf
15.05.2021 1. We have changed the structure of the Contract, it has become more convenient and understandable.

2. Ozon can send an act of reconciliation report to the seller, if the seller does not declare his disagreement within 3 business days, the act is considered signed by both parties (clause 3.2.4. of the Contract).

3. We acknowledge the legal force of documents received during communication via electronic or other communication (3.2.5. of the Contract).

4. We have added a clause on compensation for losses in connection with the presentation of claims to Ozon by any third parties based on the lack of the seller's rights necessary to use the trademarks posted by the seller on the Platform (clause 4.4 of the Contract).

5. We have changed the list of prohibited goods (clause 2 of the Section "Requirements for goods").
Contract for the placement of goods from abroad on OZON.RU (cross-border)_15052021.pdf
12.04.2021 1. Ozon sends Reporting Documents to the Customer's Personal Account (clause 9.1).

2. We have added a condition that VAT for the services of Ozon is not charged (clause 10.8).

3. The remuneration of Ozon for the advertising services is included in the total remuneration for all services rendered (clause 4.7 Section "Advertising Services").

4. We have added the definition of the "Delivery Service" (clause 1.1).
Contract for the placement of goods from abroad on OZON.RU (cross-border)_12042021.pdf
30.03.2021 1. We have added the right to block the Item Page when the copyright holder applies for a violation of his right to a trademark to Ozon (clause 5.5 of the Contract).

2. We have made changes to cost of the services and expanded the list of item categories of (clause 8.1 of the Contract).

3. From March 15, 2021, the option of paid delivery will be disabled for Sellers temporarily. Over the next two months, we will inform how the transformation will take place on the possible inclusion of paid delivery (clause 2.3 article 5 Requirements for order processing Section. Option 2).

4. The deadline for responding to the Client on the return the items have been determined — 3 business days, during which the Seller must provide a response to the Client. If the Seller does not provide an answer, Ozon independently decides on the claim (clause 5.4 Requirements for order processing Section. Option 2).
Contract for the placement of goods from abroad on OZON.RU (cross-border)_30032021.pdf
15.03.2021 1. We cease to provide marketing services.

2. We reset stock in warehouses to null, prohibit the ability to add new items, the ability to confirm, collect, and send the orders.

3. We will continue to make payments, carry out reconciliations (if not agreed yet), transfer orders to the delivered status.

4. We keep the Seller's ability to respond to the Client, review the reports, respond to comments and communicate with Ozon.
Contract for the placement of goods from abroad on OZON.RU (cross-border)_15032021.pdf
22.02.2021 1. All Sellers who have a Contract since January 2, 2021 are considered to be Sellers working under the new FBS scheme (Requirements for order processing Section. Option 2).

2. Sellers who entered into the Contact before January 2, 2021 are considered to be working under the old Crossborder scheme (Requirements for order processing Section. Option 1).

3. From March 15, 2021, the termination of old Contracts comes into force in accordance with the provisions of the Contract.

4. Deactivation of the Personal Account occurs after reconciliation of the final Reporting Documents and final settlements (clause 13.1).

5. The procedure for cancellation the Contract has been changed (clause 13.1).

6. The Section «List of prohibited items» has been updated.

7. The period from January 2, 2021 to March 15, 2021 is considered a transitional period, during which all Sellers operating according to the old scheme must switch to the new scheme — register, conclude the Contract, provide the necessary documents, create a new Personal Account. If you are experiencing difficulties in loading items, please contact us at [email protected].
Contract for the placement of goods from abroad on OZON.RU (cross-border)_22022021.pdf
08.01.2021 1. Information in the Personal account is confidential information (clause 4.1).

2. Ozon has the right to check the Seller's Item page at the stage of its creation and after posting on the Website (clause 5.4).

3. The Seller should set item prices in rubles (clause 6.2).

4. Ozon has the right to set the quality indicators of the Seller's service (clause 7.1), and if the indicators downgrade, Ozon may suspend rendering the services or terminate the Contract (clause 7.2, clause 12.1).

5. The Seller receives money from the Client in US dollars or Euros. The Seller must notify Ozon about the choice of currency in 7 working days (clause 10.6).

6. We added the right to unilateral rescindment in case of material breach of obligations under the Contract by the Seller (clause 13.2).

7. We transferred all the representations and warranties into the section “Representations and Warranties”.

8. The conditions of the Contract have been extended in terms of Anti-Corruption Clause (clause 15.8).

9. The terms of the Contract regarding the protection of personal data (clauses 15.13, 15.14), as well as the terms of liability for violations in terms of personal data (clause 15.15) have been clarified.

10. The List of Prohibited Items has been updated.

11. The terms for confirming the preparedness of a shipment for transfer have been clarified — now is it 1 (one) business day (clause 1.1 in the “Requirements for Orders Processing” section), while in case of delay, Ozon may cancel the Client's order and also lower the quality indicators of the Seller's service. (clause 1.2 in the “Requirements for Orders Processing” section).

12. Any official correspondence and communication between the Seller and the Client is carried out exclusively through the Platform (clause 1.8 in the “Requirements for Orders Processing” section).

13. The Seller may cancel its orders completely or may cancel some items on the order until the Order is confirmed sent (clause 1.6 in the “Requirements for Orders Processing” section).

14. Additional services for the special placement of advertising materials have been added (clause 3.9. in the "Advertising services" section).
Contract for the placement of goods from abroad on OZON.RU (cross-border)_08012021.pdf