Reviews and Questions About the Product

Table of Contents

Customers can leave reviews to share their impressions about the product. Products with reviews are more often viewed from the search results and added to the cart.
Learn more about reviews

To get more reviews, activate the “Reviews for points” promotion.

Working with reviews #

To view customer reviews:

  1. Go to the Menu → Reviews and Questions section.

  2. Tap the Reviews tab. The reviews you haven’t viewed yet are shown first by default. To find other reviews, use filters, sorting, or search by product name or SKU.

  3. Tap the review to view its full text, comments, and photos or videos from the customer.

  4. Respond to the review if necessary.

To not miss new reviews, toggle on notifications in the MenuNotification settings section.

Answering customers' questions #

Authorized users can ask questions about the product and its characteristics. Try to answer them quickly to help customers make a decision about buying the product.
Learn more about questions

To view customer questions:

  1. Go to the Menu → Reviews and Questions section.

  2. Tap the Questions tab. The questions you haven’t answered yet are shown first by default. To find other questions, use filters or search by product name or SKU.

  3. Tap the question to view it and see the answers of other customers.

  4. Reply to the customer.

To not miss new questions, toggle on notifications in the MenuNotification settings section.