Mistake in passport details #

You won’t be able to board a train if:

• Your date of birth or gender on the ticket is incorrect.
• There is more than one mistake in your full name or document number.
• Your patronymic is not indicated, in case it is present in the document under which you are travelling.

In these cases, request a ticket refund and buy a new ticket.

Mistake in date, time, or direction #

Request a ticket refund and buy a new ticket.

If you still have questions, write to the Ozon Travel support chat.