This guide is aimed at https://www.ozon.travel/ website.
How to withdraw funds from the Ozon balance of funds

If you have any funds left on the user account in the Ozon Travel personal account, you can issue a refund to a bank card.

To do this, email to refunds@ozon.travel and provide:

• the personal account owner name;
• login or email under which the personal account is registered;
• the number of the last paid order, the flight destination, and the list of passengers who made the flight;
• the amount of the remaining funds on the account.

To get a refund, provide:

• a full name of the payee,
• a card number,
• a 20-digit personal account,
• a bank name,
• a bank correspondent account,
• BIC of the bank.

We will receive your email and inform you about the refund date.

If you have any questions, contact our support team via the Ozon Travel chat.