In case of a schedule change, flight delay or cancellation, you may request a full refund or tickets exchange without additional charge for a flight of the same airline, unless otherwise provided by its rules.

If you want a refund, contact Ozon Travel support and specify the order number and refund reason. We will check the return conditions and notify you by email.

If you want to exchange your ticket, contact Ozon Travel support and specify the order number, reason and date for which you want to exchange the ticket. We will check the exchange conditions and notify you.

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If you still have questions, contact Ozon Travel support.