I can't place an order

Table of Content

If you can’t place an order, try to repeat it or contact us:

  • Describe the difficulties you are having.
  • Attach a screenshot of the error or the page where the problem occurred.
  • If you know, specify the name and version of the browser you are using.

How to place an order on Ozon

Limitations #

  • The work of some pick-up points and postal terminals is no longer available due to the closure of the stores where they are located.
  • We recommend that you use contactless or postal terminals in pharmacies and grocery stores.

Learn more about safe delivery

Some delivery and payment methods may not be available for certain regions and product categories. For example, Ozon Card, Ozon Express products and bulky products can’t be delivered to the parcel terminal, and some sellers' products and products from abroad can only be ordered in advance.