I don’t receive an SMS with a code #
Make sure that:
- your phone is turned on and within range of network reception;
- you have entered the correct phone number.
Sometimes the SMS does not come immediately. If there is no SMS for 20 minutes, try to get the code again.
I can’t log in to the app by fingerprint or face scan #
If your smartphone supports Touch ID or Face ID, make sure that this feature is turned on in your phone settings.
I was hacked #
If you suspect that your Ozon account has been hacked, let us know about the hacking in the chat.
If you have any questions, contact us.