The instruction is for the Ozon Travel website users.
If you have any funds left on the user account in the Ozon Travel personal account, you can issue a refund to a bank card.
To do this, email refunds@ozon.travel:
- the name of the personal account owner;
- login or email to which the personal account is registered;
- the number of the last paid order, the flight destination, and the list of passengers who took the flight;
- the amount of the remaining funds on the account.
For a refund:
- full name of the payee,
- card number,
- a 20-digit personal account,
- bank name,
- bank correspondent account,
- BIC code of the bank.
We will receive your letter and inform you about the refund date.
If you still have questions, write to the Ozon Travel support chat.
