Xingyuan

Drop-off points #

Address Customer service phone number Opening hours
Xingyuan Guangzhou Warehouse: Guangdong Province, Guangzhou, Baiyun District, Hebian, No. 3 Helong Erheng Road, No. B127 Xingyuan International 15374055789, 13924005816, 18927589892 Mon-Sat 9:00–12:00, 12:30–22:30
Xingyuan Suifenhe Warehouse: Heilongjiang Province, Mudanjiang, Suifenhe, Wusuli Street Comprehensive Bonded Zone, East of Haidu Electromechanical Warehouse 5, Gate 1 15374055789, 13924005816, 18927589892 Mon-Sat 9:00–12:00, 12:30–22:30
Xingyuan Yiwu Warehouse: Zhejiang Province, Jinhua, A4 Warehouse of Jipaicheng West Comprehensive Protection Warehouse in Yiwu City (officially designated logistics by Ozon Xingyuan Yiwu Warehouse) 15374055789, 13924005816, 18927589892 Mon-Sat 9:00–19:00

You can use the shipping provider’s pick-up service.

Contacts Phone number WeChat ID Email Working hours
Contact person — Zhang Zhen 17820557781 OZON-xingyuan 454565306@qq.com
Contact person — Jia Jia 19820290015 XY-express ozon666xy@163.com
Customer support 15374055789, 13924005816 XY816express-2, XY816express Mon-Sun 9:00–18:30, break 12:00–13:30. Additional working hours: Mon-Sat 20:00–22:00

Conditions #

Xingyuan Express, Xingyuan Land, Xingyuan Super Economy

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 300,000 RUB.
  • Products with batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
  • In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1400 CNY.

Xingyuan Small

  • Maximum shipment weight: 200 g.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 350 CNY.
  • Products with batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 350 CNY.

Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1 500 RUB.
  • Products with batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
  • In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1000 RUB.

Rates #

Forward logistics #

Xingyuan Express

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less than 90 cm, the cost is calculated by physical weight;
  • equal or more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
Delivery Shipment 100 g
To pick-up point 20.00 CNY 6.00 CNY
Courier delivery 23.00 CNY 6.00 CNY

Xingyuan Express delivery times and rates from 15.05.2024 (PDF)

Xingyuan Land

Rocket RU Ground Specials. Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery Shipment 100 g
To pick-up point 20.00 CNY 4.30 CNY
Courier delivery 23.00 CNY 4.30 CNY

Xingyuan Land delivery times and rates from 15.05.2024 (PDF)

Xingyuan Small

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Billing starts from 50 g. Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point 15.00 CNY 0.04 CNY

Xingyuan Small delivery times and rates from 12.03.2024 (PDF)

Xingyuan Super Economy

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery Shipment 100 g
To pick-up point 17.00 CNY 3.70 CNY

Xingyuan Super Economy delivery times and rates (PDF)

Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery Shipment 1 g
To pick-up point (Economy) 3.00 CNY 0.024 CNY
To pick-up point (Standard) 3.00 CNY 0.036 CNY
To pick-up point (Express) 3.00 CNY 0.046 CNY

Xingyuan Extra Small Economy delivery times and rates (PDF)

Xingyuan Extra Small Standard delivery times and rates (PDF)

Xingyuan Extra Small Express delivery times and rates (PDF)

Returns and cancellations #

Shipping provider Shipments not sent
from the Drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
Xingyuan Express

Xingyuan Land

Xingyuan Small

Xingyuan Super Economy
Free Free Free
Xingyuan Extra Small Economy

Xingyuan Extra Small Standard

Xingyuan Extra Small Express
Disposal or return at no extra charge Free disposal Free disposal

To arrange a return, contact the carrier by mail: ozon666xy@163.com.

Official website

Track shipments here

Archive of rates and delivery times