JD Logistics

Drop-off points #

Address Contact person Opening hours
Shanghai City, Pudong New Area, Chuansha New Town, No. 86 Ludalu, JD Shanghai Pudong International Transport Center, No.2 incubator Unload Platform Zhou Jian; tel.: 17822287228 Mon-Sat 9:00–17:30
Shenzhen, Bao’an District, Yanluo Street, Guangtian Road, No. 90, Xinzhongtai Logistics Park, Yanluocang warehouse: B30 Deng Huifu; tel.: 13535958013 Mon-Sun 9:00-00:00

You can use the shipping provider’s pick-up service.

Contacts Phone number Email Working hours
Customer manager — Sky 15816870740 zhongmingming1@jd.com
Customer support 16620309891 org.jd.ozon.cs1@jd.com Mon-Sun 9:00–18:00

Conditions #

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80.
  • Maximum shipment cost: 500,000 RUB.
  • Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
  • Only products packaged safely into a packaging showing no damage can be transported.
  • In case of loss or damaging the shipment, compensations are limited to 2000 CNY.

Rates #

Forward logistics #

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 80 cm, the cost is calculated by physical weight;
  • more than 80 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.

Weight measurements are rounded upward in 100 g increments.

Delivery First 100 g Subsequent 100 g
To pick-up point 19.00 CNY 5.30 CNY

JD Logistics delivery times and rates (PDF)

Returns and cancellations #

Shipping provider Shipments not sent
from the Drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
JD Logistics - Free disposal
- Return at sender’s expense
- Free disposal
- Return to seller in China
35 CNY/shipment
Free disposal

To arrange a return, contact the carrier by mail: org.jd.ozon.cs1@jd.com.

Official website

Track shipments here