GUOO

Drop-off points #

Address Contact person Opening hours
Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Xinsha Avenue 180, warehouse №3 Mr. Tan; tel.: 13202251622; WeChat ID: tan1622-1314 Mon-Sat 9:00–00:00
Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Shansha Community, Shansha Road 1, Building 3, Factory 101 Wang Ziqin; tel.: 13927453687 Opening hours: Mon-Sat 9:00–00:00
Guangdong Province, Shenzhen City, Bao’an District, Fuyong Street, Xinhe East 4th Lane, No. 17, GUOO Wang Hua; tel.: 15338778456 Mon-Sat 9:00–00:00
Guangdong Province, Guangzhou City, Baiyun District, Longgui Street, Beicun Huangzi Industrial Park, Hantou Road, No. 20, GUOO Luo Zhang; tel.: 15665002607 Mon-Sat 9:00–00:00
Fujian Province, Jinjiang City, Chidian Town, Futang Community No. 43, GUOO Shop Mr. Xu; WeChat ID: 18059980205 Mon-Sat 9:00–21:00
Guangdong Province, Shenzhen City, Longhua District, Dalang Street, Langkou Community, Zhenjia Industrial Park, Building 3, No. 112 Mr. Mai; tel.: 19313388881 Mon-Sat 9:00–18:00
Guangdong Province, Guangzhou City, Baiyun District, Junhe Street, Luogang Weiluo Village, Junyue Industrial Park, Building A 103 Mr. Zhan; WeChat ID: 18848323768 Mon-Sat 9:00–18:00
Guangdong Province, Dongguan City, No.5 North Baisha Road, Kakushang Industrial Park, 101 Mr. Peng; WeChat ID: 13480013801 Mon-Sat 9:00–18:00
Zhejiang Province, Jinhua City, Yiwu City, Beiyuan Street, Lingyun District 5, Building 56, Unit 1, Floor 1 Wu Luqian; tel.: 18006517396 Mon-Sat 9:00–18:00
Zhejiang Province, Ningbo City, Haishu District, Shiyuan Road, No. 410-18 Fan Guoqin; WeChat ID: 15888059253

Li Caifeng; WeChat ID: 15888591840
Mon-Sat 9:00–22:00
Guangdong province, Zhongshan City, Henglan village, Yongxingbei Street, 34, 1st floor Kelly; tel.: 15361640416 Mon-Fri 9:00–20:30; Sat 9:00-18:00
Shanghai City, Jiading district, Jiangqiao village, Xinghua Street, 981, Building 1, 1st floor Mr. Lei; tel.: 18636600611

Ms. Wang; tel.: 15089966609
Mon-Sat 9:00–22:00
Yiwu City, Yiwu E-Commerce Industrial Park, JD Asia No. 1, Warehouse 1, Floor 2, Door 8 Chen Xiaoyi; tel.: 17727597260

Liu Chengli; tel.: 18314914466
Mon-Sat 9:00–22:00
Hebei Province, Baoding City, Gaobeidian, Raw Materials Trading Center A2-075 Mr. Guan; tel.: 18532396661 Mon-Sat 9:00–24:00
Fujian Province, Xiamen City, Jimei District, Yinjiang Road No. 128-25 Chen Zhiwei; tel.: 15105998277 Mon-Sat 9:00–24:00
Fujian Province, Quanzhou City, Licheng, Nanhuan Road, Caizhuang Industrial Zone, Hongyuan 2nd Street, No. 18, GUOO Mr. Zhao; tel.: 15375710118 Mon-Sat 9:00-18:00
Guangdong Province, Dongguan City, No. 115 Wangsha Road, Yishang Hongmei Logistics Park, 1st Floor, Platform 2-2 Mr. Xu; tel.: 18122871982
WeChat ID: _07690769
Mon-Sun 8:00-20:00
Heilongjiang Province, Heihe Free Trade Zone, Ergonghe Industrial Park, Incubation Base, Phase 1, GUOO Border Warehouse, No. 1 Candy; tel.: 17748599032 Mon-Sat 9:00-18:00
Guangdong Province, Dongguan City, Fenggang Town, Fenghuangwei 1st Road, No. 37, 1st Floor, Room 102 Mr. Ye; tel.: 13302693143 Mon-Sat 9:00-00:00
Shenzhen City, Baoan District, Gushu Haibin New Village, Wangshi Industrial Zone, 1st Floor, GUOO Ma Yinglong; tel.: 18138232305 Mon-Sat 9:00-00:00
Fujian Province, Putian City, Licheng Middle Road, South Suburb Phase II Community, Building 11, GUOO Mr. Xu; tel.: 18059980205
WeChat ID: 18059980205
Mon-Sat 9:00-00:00
Foshan City, Nanhai District, Dali Town, Huangqi Haibei Avenue, No. 223, Shop No. 009 Jiang Qingming; tel.: 18620433668
WeChat ID: jqjq2261468327
Mon-Sat 9:00-00:00
Zhejiang, Hangzhou, Linping District, Donghu Street, Hongfeng Road, No. 603, Building 1, 1st Floor Zhang Liang; tel.: 13336195232 Mon-Sat 9:00-00:00
Dongguan City, Houjie Town, Chiling (Santun), No. 86 Fumin Road, Zhengtong, Building B, Second Floor Guo Chunying; tel.: 18926895632 Mon-Sat 9:00-00:00
Fujian Province, Fuzhou City, Cangshan District, Yexia Road, No. 19, Building 3, 2nd Floor, Room 1 Mr. Lu; tel.: 13555036655
WeChat ID: 13555036655
Miss Tang; tel.: 17349653578
Mon-Sat 9:00-00:00
Shenzhen, Futian District, Huaqiang North, SEG Technology Park, Building 4, West 4th Floor, AC01 Li Jiangan; tel.: 13434445177 Mon-Sat 9:00-24:00
Fujian Province, Xiamen City, Siming District, Lianqian Street, Yunding Middle Road, No. 475, Yajushe Ms. Lu; tel.: 13023930710 Mon-Sat 9:00-24:00
Fujian Province, Longyan City, Xinluo District, Longgong Road, No. 8 Lai Xuehua; tel.: 18159867936 Mon-Sat 9:00-24:00
Guangdong Province, Foshan City, Shunde District, Lecong Town, Luzhou Village, Hengxisha Industrial Zone, No. 5, Building 1, No. 06-07 Mr. Ren; tel.: 17158875111 Mon-Sat 9:00-18:00
Shenzhen, Longgang District, Bantian, Yongxiang Road, Gaolite Smart Energy Industrial Park (South Gate), Steel Structure Warehouse No. 7-2 Mr.Wang; tel.: 15314590799 Mon-Sat 9:00-18:00
Fujian Province, Fuzhou City, Cangshan District, Jianxin Town, No. 152 Guanpu Road, Fuda Automation, Building 24, Gate A, GUOO Zhang Xiaofang; tel.: 15280868819
WeChat ID: MF2526
Mon-Sat 11:00-19:00

You can use the shipping provider’s pick-up service.

Contacts Working hours WeChat ID Email
Client support service Mon-Sat 9:00–12:00, 13:30–18:00 Nancy_9504 kfb@hrbguoo.com

Conditions #

GUOO Super Express

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 100,000 RUB.
  • Products with batteries can’t be shipped.
  • Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it.

GUOO Express

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 100,000 RUB.
  • Products with batteries are allowed to be shipped. Maximum power is 100 Wh.
  • Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

GUOO Economy

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 100,000 RUB.
  • Products with batteries are allowed to be shipped. Maximum power isn’t limited.
  • Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

GUOO Small Economy, GUOO Small Standard

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 100,000 RUB.
  • Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

GUOO Small Express

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 100,000 RUB.
  • Products with batteries can’t be shipped.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

GUOO Extra Small Economy, GUOO Extra Small Standard

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1 500 RUB.
  • Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
  • In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 000 RUB.

GUOO Extra Small Express

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1 500 RUB.
  • Products with batteries can’t be shipped.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
  • In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 000 RUB.

Rates #

Forward logistics #

GUOO Super Express

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 90 cm, the cost is calculated by physical weight;
  • more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Delivery Shipment 100 g
To pick-up point 16.50 CNY 4.80 CNY
Courier delivery 16.50 CNY 5.30 CNY

GUOO Super Express delivery times and rates (PDF)

GUOO Express, GUOO Economy

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 100 g increments.

Delivery Shipment 100 g
To pick-up point (Express) 18.00 CNY 4.20 CNY
Courier delivery (Express) 18.00 CNY 4.70 CNY
To pick-up point (Economy) 15.00 CNY 3.60 CNY
Courier delivery (Economy) 15.00 CNY 3.90 CNY

GUOO Express delivery times and rates (PDF)

GUOO Economy delivery times and rates (PDF)

GUOO Small Economy, GUOO Small Standard, GUOO Small Express

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point (Economy) 11.50 CNY 0.028 CNY
To pick-up point (Standard) 12.50 CNY 0.034 CNY
To pick-up point (Express) 12.00 CNY 0.043 CNY

GUOO Small Economy delivery times and rates (PDF)

GUOO Small Standard delivery times and rates (PDF)

GUOO Small Express delivery times and rates (PDF)

GUOO Extra Small Economy, GUOO Extra Small Standard

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point (Economy) 3.32 CNY 0.025 CNY
To pick-up point (Standard) 3.32 CNY 0.037 CNY

GUOO Extra Small Economy delivery times and rates (PDF)

GUOO Extra Small Standard delivery times and rates (PDF)

GUOO Extra Small Express

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 90 cm, the cost is calculated by physical weight;
  • more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.

Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point (Express) 3.32 CNY 0.048 CNY

GUOO Extra Small Express delivery times and rates (PDF)

Returns and cancellations #

Shipping provider Shipments not sent
from the Drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
GUOO Super Express

GUOO Express

GUOO Economy
Free disposal - Free disposal
- Delivery rate from China
to Russia × 1
- Free disposal
- Delivery rate from China
to Russia × 1,5
GUOO Extra Small Economy

GUOO Extra Small Standard

GUOO Extra Small Express

GUOO Small Economy

GUOO Small Standard

GUOO Small Express
Disposal or return
at no extra charge
Free disposal Free disposal

To arrange a return, contact the carrier by mail: nancy@hrgguoo.com, katherine@hrbguoo.com.

Official website

Track shipments here