Tanais Express #
Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan, Huangjiang Town, No. 39 Tianxing Road, Juzhuo Science and Technology Innovation Park, 1F Floor | Zhao Zhiqiang; tel.: 13760335885; email: linxiaohong@shwise.com | 24 hours, daily |
| Shanghai, Baoshan District, No. 419 Gongyue Road, Building 1, 1F | Xu Daochen; tel.: 18164682132; email: sh_data@shwise.com | 24 hours, daily |
| Yiwu, Fugang Avenue and Xiangrui Road intersection of Yiwu Yantong mother Trade Warehouse 2, Unit C | Chen Zhijie; tel.: 15557943186; email: wenyatao@shwise.com | 24 hours, daily |
| Jinjiang, Magizao Town, Zhanglin East Road, No. 999, Haochuan Yunpai Logistics Park, Warehouse 2 | Lin Ruigeng; tel.: 13799203876; email: qzsj@shwise.com | 24 hours, daily |
You can use the shipping provider’s pick-up service.
| Contacts | Phone number | WeChat ID | DingTalk | Working hours | |
|---|---|---|---|---|---|
| Contact person — YangDi | 13224337922 | — | 13224337922 | — | — |
| Customer support | 18643374433, 13224337922 | 18643374433, 13224337922 | — | 13224337922@163.com | Mon-Sun 8:30–11:30, 13:00–17:30 |
Conditions #
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Batteries aren’t allowed to be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Tanais Express Battery #
Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan, Huangjiang Town, No. 39 Tianxing Road, Juzhuo Science and Technology Innovation Park, 1F Floor | Zhao Zhiqiang; tel.: 13760335885; email: linxiaohong@shwise.com | 24 hours, daily |
Conditions #
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required. You can only ship LI or LiPol-bateries inside products.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Rates #
Forward logistics #
Tanais Express
Shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in:
- 50 g increments for pick-up point delivery;
- 100 g increments for courier delivery.
| Delivery | Shipment | Increment | Increment cost |
|---|---|---|---|
| To pick-up point | 2.60 USD | 50 g | 0.48 USD |
Tanais Express delivery times and rates from 5.02.2024 (PDF)
Tanais Express Battery
Starting 5.02.2024, shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 50 g increments.
| Delivery | Shipment | Increment | Increment cost |
|---|---|---|---|
| To pick-up point | 2.60 USD | 50 g | 0.38 USD |
Tanais Express Battery delivery times and rates (PDF)
Returns and cancellations #
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Tanais Express Tanais Express Battery |
Free self-collection | - Free disposal - Return at 8 USD/shipment + 2.7 USD/100 g |
- Free disposal - Return at 12 USD/shipment + 3.6 USD/100 g |
To arrange a return, contact the carrier by mail: b2c@eu-tanais.com.
