JD Logistics

Drop-off points #

Address	Contact person	Opening hours
Shanghai City, Pudong New Area, Chuansha New Town, No. 86 Ludalu, JD Shanghai Pudong International Transport Center, No.2 incubator Unload Platform	Zhou Jian; tel.: 17822287228	Mon-Sat 9:00–17:30
Shenzhen, Bao’an District, Yanluo Street, Guangtian Road, No. 90, Xinzhongtai Logistics Park, Yanluocang warehouse: B30	Deng Huifu; tel.: 13535958013	Mon-Sun 9:00-00:00

You can use the shipping provider’s pick-up service.

Contacts	Phone number	Email	Working hours
Customer manager — Sky	15816870740	zhongmingming1@jd.com	—
Customer support	16620309891	org.jd.ozon.cs1@jd.com	Mon-Sun 9:00–18:00

Maximum shipment weight: 25 kg.
Maximum shipment dimensions: 150 × 80 × 80.
Maximum shipment cost: 500,000 RUB.
Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Only products packaged safely into a packaging showing no damage can be transported.
In case of loss or damaging the shipment, compensations are limited to 2000 CNY.

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

less or equal to 80 cm, the cost is calculated by physical weight;
more than 80 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.

Weight measurements are rounded upward in 100 g increments.

Delivery	First 100 g	Subsequent 100 g
To pick-up point	19.00 CNY	5.30 CNY

Shipping provider	Shipments not sent from the Drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
JD Logistics	- Free disposal - Return at sender’s expense	- Free disposal - Return to seller in China 35 CNY/shipment	Free disposal

To arrange a return, contact the carrier by mail: org.jd.ozon.cs1@jd.com.

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