Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Shanghai City, Pudong New Area, Chuansha New Town, No. 86 Ludalu, JD Shanghai Pudong International Transport Center, No.2 incubator Unload Platform | Zhou Jian; tel.: 17822287228 | Mon-Sat 9:00–17:30 |
| Shenzhen, Bao’an District, Yanluo Street, Guangtian Road, No. 90, Xinzhongtai Logistics Park, Yanluocang warehouse: B30 | Deng Huifu; tel.: 13535958013 | Mon-Sun 9:00-00:00 |
You can use the shipping provider’s pick-up service.
Contacts #
| Phone number | Working hours | ||
|---|---|---|---|
| Customer manager: Sky | 15816870740 | zhongmingming1@jd.com | — |
| Customer support | 16620309891 | org.jd.ozon.cs1@jd.com | Mon-Sun 9:00–18:00 |
Conditions #
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80.
- Maximum shipment cost: 500,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- Only products packaged safely into a packaging showing no damage can be transported.
- In case of loss or damaging the shipment, compensations are limited to 2000 CNY.
Rates #
Forward logistics #
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 100 g increments.
| Delivery | First 100 g | Subsequent 100 g |
|---|---|---|
| To pick-up point | 19.00 CNY | 5.30 CNY |
JD Logistics delivery times and rates (PDF)
Returns and cancellations #
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| JD Logistics | - Free disposal - Return at sender’s expense |
- Free disposal - Return to seller in China 35 CNY/shipment |
Free disposal |
To arrange a return, contact the carrier by mail: org.jd.ozon.cs1@jd.com.
