Step 1. Sign Up and Activate Your Account

Table of Contents

Sign up #

When filling in the fields, use only Latin or Cyrillic letters.
  1. Go to the sign-in page and click Sign up.

    Registration isn’t possible for companies from countries on the sanctions list: Congo, Cuba, Iran, Libya, North Korea, Palestine, Sudan, Venezuela, Syria, Zimbabwe, Yemen.
  2. Create your Ozon ID or sign in if you already have it: select your country’s international calling code from the drop-down list and specify your phone number. Click Sign in.

  3. Enter your email address and click Get the code. You’ll receive a verification code sent to that address. Copy and paste it to the corresponding field.

    Don’t use an email address ending in .co or .su because we can’t register it in the system.
  4. You’ll receive another verification code via SMS or flash-call to your phone number. Enter it and click Sign up.

  5. In the “Sign up” window, choose the country you’ll be selling products from.

  6. Enter your organization number:

    • ITN (Vergi Kimlik NO) — for Turkey;
    • Unified Social Credit Identifier (统一社会信用代码 ) — for China (contains 18 symbols);
    • Certificate of Incorporation Number (注册证明书编号) — for Hong Kong (contains 18 symbols).

Use only Latin letters to indicate the organization’s legal name.

  1. Enter the name of the store that customers will see. You can change it later in the account settings. Learn more about store name.
  2. Make sure the email field contains the email you will use for further communications with Ozon. Click Done.

Activate your account #

Possible issues and troubleshooting #

I haven’t received an activation email #

Check your spam folder: the email could have ended up there. If the activation email isn’t in your spam folder, contact our support team.

I’ve received a rejection email #

If there are incorrect details in your personal account, its activation may be rejected. Let us know if some details require replacement and attach the necessary documents to your message. If your account has been blocked, and you aren’t sure about the reasons, contact us at marketplace.crossborder@ozon.ru.

Learn more about rejection reasons

Restoring access to your personal account #

If you forgot your password and lost access to your email, you still can restore access to your Ozon account:

  1. Contact our support team at marketplace.crossborder@ozon.ru.

    In your email, please specify:

    • your company name and its business entity type,
    • email address that needs to be changed, if there are several accounts created for your company,
    • email address to which you want us to send the recovery link.

    We recommend using the email address that you have registered with your full legal name and access to which can be restored by phone number. Don’t use an address that ends in .co or. su: unfortunately, we won’t be able to register it in the system.

    Attach the following to your email:

    • A power of attorney copy, if you act under power of attorney.
    • Your passport copy.
    • A photo of yourself holding your passport. Your face and your passport details should be clearly visible.
    By sending the email, you accept the personal data processing policy.

    After verification, we’ll send the recovery link to the email address specified in your message.

  2. Check your email and follow the link to restore the access.

  3. Contact our support service to link your personal account to the new email and use it to log in to the account.

Next steps #

Video #

Creating a seller’s personal account on Ozon #