Drop-off points #
| Address | Customer service phone number | Opening hours |
|---|---|---|
| Xingyuan Guangzhou Warehouse: Guangdong Province, Guangzhou, Baiyun District, Hebian, No. 3 Helong Erheng Road, No. B127 Xingyuan International | 15374055789, 13924005816, 18927589892 | Mon-Sat 9:00–12:00, 12:30–22:30 |
| Xingyuan Suifenhe Warehouse: Heilongjiang Province, Mudanjiang, Suifenhe, Wusuli Street Comprehensive Bonded Zone, East of Haidu Electromechanical Warehouse 5, Gate 1 | 15374055789, 13924005816, 18927589892 | Mon-Sat 9:00–12:00, 12:30–22:30 |
| Xingyuan Yiwu Warehouse: Zhejiang Province, Jinhua, A4 Warehouse of Jipaicheng West Comprehensive Protection Warehouse in Yiwu City (officially designated logistics by Ozon Xingyuan Yiwu Warehouse) | 15374055789, 13924005816, 18927589892 | Mon-Sat 9:00–19:00 |
You can use the shipping provider’s pick-up service.
| Contacts | Phone number | WeChat ID | Working hours | |
|---|---|---|---|---|
| Contact person — Zhang Zhen | 17820557781 | OZON-xingyuan | 454565306@qq.com | — |
| Contact person — Jia Jia | 19820290015 | XY-express | ozon666xy@163.com | — |
| Customer support | 15374055789, 13924005816 | XY816express-2, XY816express | — | Mon-Sun 9:00–18:30, break 12:00–13:30. Additional working hours: Mon-Sat 20:00–22:00 |
Conditions #
Xingyuan Express, Xingyuan Land
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 300,000 RUB.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1400 CNY.
Xingyuan Small
- Maximum shipment weight: 200 g.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 350 CNY.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 350 CNY.
Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1 000 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1000 RUB.
Rates #
Forward logistics #
Xingyuan Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less than 90 cm, the cost is calculated by physical weight;
- equal or more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 20.00 CNY | 6.00 CNY |
| Courier delivery | 25.00 CNY | 6.20 CNY |
Xingyuan Express delivery times and rates from 15.11.2023 (PDF)
Xingyuan Land
Rocket RU Ground Specials. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 20.00 CNY | 4.30 CNY |
| Courier delivery | 25.00 CNY | 4.50 CNY |
Xingyuan Land delivery times and rates from 12.03.2024 (PDF)
Xingyuan Small
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Billing starts from 50 g. Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 0.04 CNY |
Xingyuan Small delivery times and rates from 12.03.2024 (PDF)
Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.00 CNY | 0.024 CNY |
| To pick-up point (Standard) | 3.00 CNY | 0.036 CNY |
| To pick-up point (Express) | 3.00 CNY | 0.046 CNY |
Xingyuan Extra Small Economy delivery times and rates (PDF)
Xingyuan Extra Small Standard delivery times and rates (PDF)
Xingyuan Extra Small Express delivery times and rates (PDF)
Returns and cancellations #
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Xingyuan Express Xingyuan Land Xingyuan Small |
Free | Free | Free |
| Xingyuan Extra Small Economy Xingyuan Extra Small Standard Xingyuan Extra Small Express |
Disposal or return at no extra charge | Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozon666xy@163.com.
