Ural Super Express, Ural Express, Ural Standard, Ural Small #
Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan City, Houjie Town, Gangkou Avenue, Santun Section, No. 5, Express (Ural) Signing Office on the first floor | Wang Desheng; tel.: 19883316791 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Yiwu City, Beiyuan Street, Chunhan First Block, Building 3, Ground Floor Shop (URAL Receiving Point) | Yu Xiaobiao; tel.: 17855897700 | Mon-Fri 9:00–18:30, Sat 12:30–18:30 |
You can use the shipping provider’s pick-up service.
| Contacts | Phone number | WeChat ID | Working hours | |
|---|---|---|---|---|
| Contact person — Pan Chao | 18258396277 | shanjuyingxiong | peter@uralsvip.com | — |
| Contact person — Mr. Chen | 15067198119 | ozon188 | gaven@uralsvip.com | — |
| Contact person — Mr. Zou | 15067165619 | ural999 | zouzhaoli@uralsvip.com | — |
| Contact person — Mr. Li | 15067167329 | ural666 | sky@uralsvip.com | — |
| Customer support | 15067168566, 15068103169, 15068110095, 15068106995 | terryli1204, youla669, ural008, ural188 | ozon@uralsvip.com | Mon-Sun 9:00–12:00, 13:30–18:30 |
Conditions #
Ural Super Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it.
Ural Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Standard
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Small
- Maximum shipment weight: 0.5 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 50,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Express HK, Ural Standard HK #
Drop-off points #
| Address | Contact person | Opening hours | Additional information |
|---|---|---|---|
| Guangdong Province, Dongguan City, Houjie Town, Ganggang Avenue, Santun Section, No. 5, Express (Ural) sign-in office on the first floor | Wang Desheng; tel.: 19883316791 | Mon-Sat 9:00–18:00 | — |
| Hong Kong, Kwun Tong District, 151-153 Bin Hai Road, Kwong Sang Hong Center, 19th Floor, Room 1902, Zip Code 999000, Warehouse No.: JC-OZON666 | Ozon warehouse; tel.: 95112871 | Mon-Fri 9:00–19:00, Sat 10:00–14:00 | Maximum height for a parking space: 3.9 m |
| Hong Kong, Kwun Tong District, Yau Tong, 8 Sze Shan Stree, Shiyun Warehouse, 1st Floor, Block B (ozon1188) | Mr. Wu (Wake); tel.: 852 95418765; 852 51009718 | Mon-Fri 10:00-18:30, Sat 9:00-16:00 | - |
| Contacts | Phone number | WeChat ID | Working hours | |
|---|---|---|---|---|
| Contact person — Pan Chao | 18258396277 | shanjuyingxiong | peter@uralsvip.com | — |
| Contact person — Mr. Chen | 15067198119 | ozon188 | gaven@uralsvip.com | — |
| Contact person — Mr. Zou | 15067165619 | ural999 | zouzhaoli@uralsvip.com | — |
| Contact person — Mr. Li | 15067167329 | ural666 | sky@uralsvip.com | — |
| Customer support | 13306710532, 13924603736 | yjh10160915, bouncetiaotiao | ozon@uralsvip.com | Mon-Sun 9:00–12:00, 13:30–18:30 |
Conditions #
Ural Express HK
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Standard HK
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Rates #
Forward logistics #
Ural Super Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 6.30 CNY |
| Courier delivery | 22.00 CNY | 6.30 CNY |
Ural Super Express delivery times and rates from 29.01.2024 (PDF)
Ural Express, Ural Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Express) | 22.00 CNY | 4.20 CNY |
| To pick-up point (Standard) | 18.00 CNY | 3.50 CNY |
| Courier delivery (Standard) | 22.00 CNY | 3.50 CNY |
Ural Express delivery times and rates (PDF)
Ural Standard delivery times and rates (PDF)
Ural Small
Weight measurements are rounded upward in 1 g increments starting from 10 g.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 5.95 CNY | 0.108 CNY |
Ural Small delivery times and rates (PDF)
Ural Express HK
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 10.50 CNY |
| Courier delivery | 22.00 CNY | 10.50 CNY |
Ural Express HK delivery times and rates (PDF)
Ural Standard HK
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Standard) | 18.00 CNY | 5.50 CNY |
| Courier delivery (Standard) | 22.00 CNY | 5.50 CNY |
Ural Standard HK delivery times and rates (PDF)
Returns and cancellations #
Return to the overseas warehouse in Moscow, free storage service for 90 days.
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Ural Super Express Ural Express Ural Standard Ural Small Ural Express HK Ural Standard HK |
Free | Delivery rate from China to Russia × 1 |
Delivery rate from China to Russia × 1.5 |
To arrange a return, contact the carrier by mail:
- Ural Super Express, Ural Express, Ural Standard, Ural Small: peter@uralsvip.com, gaven@uralsvip.com, zouzhaoli@uralsvip.com, sky@uralsvip.com.
- Ural Express HK, Ural Standard HK: peter@uralsvip.com, gaven@uralsvip.com, zouzhaoli@uralsvip.com.
