Drop-off points #
RETS Express Extra Small, RETS Standard Extra Small, RETS Economy Extra Small, RETS Express Budget, RETS Standard Budget, RETS Economy Budget, RETS Express Small, RETS Standard Small, RETS Economy Small, RETS Express Big, RETS Standard Big, RETS Economy Big, RETS Express Premium Small, RETS Standard Premium Small, RETS Economy Premium Small, RETS Express Premium Big, RETS Standard Premium Big, RETS Economy Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Guangzhou, Baiyun District, Longju Street, Nansun Village, Southwest Longhe, Hengdian Road, No. 3 | Zhang Jinbao; tel.: 19104533111 | Mon-Sun 9:00–00:00 |
| Shenzhen, Longgang District, Nanwan Street, Fangxin Road, Rein Industrial Zone 1, Building A, Warehouse 105 | Jim; tel.: 18103609785 | Mon-Sun 9:00–00:00 |
| Harbin, Daoli District, Qunli, Sifangtai Avenue, Minsheng Shangdu Phase II (Fuyuan) Community Store, Store B38-3 | Xing Lijia; tel.: 13045346222 | Mon-Sun 8:30–18:30 |
| Heilongjiang Province, Harbin, Daoli District, south side of Taiping Airport, Linkong Second Avenue, Harbin Airport Cross-border e-commerce Logistics Industrial Park, No. 3 | Yu Haitao; tel.: 13555416202 | Mon-Sun 8:30–18:30 |
| Yiwu City, Beiyuan Street, 118 Yongjun Road, Building 2, 1st Floor | Ji Nisi; tel.: 17703648170 | Mon-Sun 9:00–00:00 |
| Heilongjiang Province, Harbin City, Daoli District, Linkong Economic Zone, First Avenue, E-tongshou International Logistics Group Co. Ltd. | Yu Xiufeng; tel.: 13613662685 | Mon-Sun 8:30-19:00 |
| Harbin City, Heilongjiang Province, Xiangfang District, Bonded Third Road, No. 1, No. 4 warehouse Russia through the collection of international logistics | Yu Xiufeng; tel.: 13613662685 | Mon-Sun 8:30–18:30 |
| Suifenhe City, Mudanjiang City, Heilongjiang Province, Zhenxing Road, north side of the Xincheng District, No. 30 door | Zheng Miao Hai; tel.: 18545309797 | Mon-Sun 8:30–18:30 |
| Suifenhe Border Warehouse Address: Comprehensive Free Trade Zone, North of the main road, Heilongjiang China Post Logistics Project, Phase 1, 18 buildings, 1 floor 101, Russia through the collection of warehouses | Zheng Miaohai; tel.: 18545309797 | Mon-Sun 8:30–18:30 |
| Shanghai, Qingpu District, Xujing Town, No.666 Gaoguang Road, ETS Shanghai Warehouse | Li Zhongquan; tel.: 13701897825 | Mon-Sun 9:00–18:00 |
| Humen District, Dongguan City, Baisha Road North No. 5 Kakushang Industrial Zone, No. 1 warehouse | Pang Mumu; tel.: 15916975817 | Mon-Sun 9:00–21:00 |
| Guangzhou City, Baiyun District, June Wo Street, Qinghu Dabu Road, No. 52, Jinbu Industrial Park, Building D, the ground floor of the ETS Guangzhou warehouse | Peng Dong; tel.: 17722676497 | Mon-Sun 9:00–18:00 |
| Shenzhen, Longgang District, Xiufeng Road, Xiufeng Industrial Park, Building A3, 103～105 ETS | Yue Lin; tel.: 18681483503 | Mon-Sun 8:30–18:30 |
| Guangdong Province, Zhongshan City, Banfu Town, Fuyi Three Factory, 1st Floor | Jiao Zhiqiang; tel.: 18682198215 | Mon-Sun 9:00–18:00 |
| Shenzhen, Baoan District, Shajing Town, Central Asia Silicon Valley, A6-4 Building, 106-110 ETS | Liu Chao; tel.: 13332904666 | Mon-Sun 9:00–18:00 |
| Yiwu City, Zhejiang Province, Beiyuan Street, Huancheng West Road D330, the ground floor of the complex building ETS Yiwu warehouse | Luo Renhua; tel.: 15606798899 | Mon-Sun 9:00–18:00 |
| Jiaxing City, Zhejiang Province, Changning Road, Nanhu District, No. 128, Building 7, the first floor of ETS Jiaxing warehouse | Li Jiacheng; tel.: 18267373388 | Mon-Sun 9:00–18:00 |
| Linping District, Hangzhou, Zhejiang Province, in favour of the capital 18-2101 ETS Hangzhou warehouse | Yu Zhen; tel.: 15968837594 | Mon-Sun 9:00–00:00 |
| Wuhan, East Lake New Technology Development Zone, No.1 Guanggu Avenue, Phase III, International Enterprise Centre, Building 3, ETS Hubei Warehouse | Peng Xia; tel.: 13469462920 | Mon-Sun 9:00–00:00 |
| Chengdu, Xindu District, Banzhuyuan Town, Xinhuan Road, No. 108, ETS Chengdu Warehouse | Wang Liang; tel.: 18349345359 | Mon-Sun 9:00–18:00 |
| Chongqing, Yubei District, Tongbao Road, Postal Airport Processing Centre, No.4 Warehouse, China Post Yuzhong Warehouse & Distribution Project ETS Chongqing Warehouse | Li Xiang; tel.: 18983784897 | Mon-Sun 9:00–18:00 |
| Jiangxi Province, Nanchang, Nanchang County, Xiaolan Industrial Park, Jinsha Road 2, No.1388 | Piao Wei; tel.: 17308409293 | Mon-Sun 9:00–00:00 |
| Hunan, Changsha, Kaifu District, Qingzhuhu Street, Ruikang Pharmaceutical Science and Technology Park, Building C11, ETS Changsha warehouse | Li Dan; tel.: 18973116769 | Mon-Sun 9:00–00:00 |
| Hunan Province, Shaoyang City, Shaodong City, Songjiatang Street, Xinhui Community, Hainan Road, No. 49, ETS Shaodong Warehouse | Liu Zhiyang; tel.: 15607394888 | Mon-Sun 9:00–18:00 |
| Yiyang City, Hunan Province, Heshan District, Longguangqiao Street, Quanfeng community, Quanfeng Village, ETS Yiyang warehouse | Liu Niuben; tel.: 18907379777 | Mon-Sun 9:00–18:00 |
| Hunan Province, Huaihua City, Mayang Miao Autonomous County, Gaocun Town, Party School Road, Haoxi Court, Resettlement Area B, No. 18, ETS Huaihua Warehouse | Mo Hongmao; tel.: 18074563456 | Mon-Sun 9:00–18:00 |
| Putian City, Fujian Province, Ligang Avenue, Huangshi section of No. 29, Greenland image of the community, Building 1, Room 119-120 ETS Putian warehouse | Chen Hao; tel.: 15880679347 | Mon-Sun 9:00–00:00 |
| Fujian, Xiamen, Huli District, Huli Avenue, No.78, Room 105 | Xiao Si’an; tel.: 17759203431 | Mon-Sun 9:00–00:00 |
| Fujian Province, Longyan City, Xinluo District, Phoenix Road, Phoenix Garden, ETS Longyan Warehouse, Shop 1 | Chen Xiaoming; tel.: 13859596165 | Mon-Sun 9:00–00:00 |
| Fujian Province, Zhangzhou City, Ruijing Road, No. 95-19, ETS Zhangzhou Warehouse | Chen Xiaohui; tel.: 13599531431 | Mon-Sun 9:00–00:00 |
| Fujian Province, Jinjiang City, Chidian Town, Chitang Village, Gao Chu Xincun, ETS Quanzhou Warehouse, No.1 | Zhang Wenhuang; tel.: 17305063030 | Mon-Sun 9:00–00:00 |
| Fuzhou City, Changle District, Zhanggang Street, No. 140 Shangqian Road, ETS Fuzhou Cargo Warehouse | Chen Kunlin; tel.: 15559519916 | Mon-Sun 9:00–00:00 |
| Foshan City, Nanhai District, Huangqi Baisha, Xinglian Sanxin Village, 2nd Street, No. 2, Express Home ETS Foshan Warehouse | Fu Xinyi; tel.: 15157959979 | Mon-Sun 9:00-18:00 |
| Zhejiang Province, Ningbo City, Haishu District, Liancheng Mingyuan Community, Street Shop, No. 454, ETS Ningbo Warehouse | Mr Shen; tel.: 13857847429 | Mon-Sun 10:00-19:00 |
| Shenzhen, Longgang District, Nanwan Street, Shanglilang Industrial Zone, 1st Floor, Building E, No. 101, ETS Shenzhen Warehouse | Yang Peng; tel.: 15019067511 | Mon-Sun 9:00-22:00 |
| Guangzhou, Baiyun District, Longguiyuan, Xiapaifang Street, Dongjiuheng Road, No. 1, Building 5, 101-103, ETS Guangzhou Warehouse | Wu Jianglong; tel.: 18219445681 | Mon-Sun 9:00-22:00 |
Shipping restrictions #
Shipping provider’s list of prohibited products (PDF)
Rates #
You can calculate the delivery cost using our calculator.
Forward logistics #
Reverse logistics #
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times #
Rates until 01.12.2024
Conditions
RETS Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Standard
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries (only devices with batteries inside) are allowed to be shipped. MSDS is not required. Maximum power is 100 Wh.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required. Maximum power is not limited.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries (only devices with batteries inside) are allowed to be shipped. MSDS is not required. Maximum power is 100 Wh.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Extra Small Economy
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required. Maximum power is not limited.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Rates
Forward logistics
RETS Express, RETS Standard
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 16.50 CNY | 4.80 CNY |
| Courier delivery (Express) | 16.50 CNY | 5.30 CNY |
| To pick-up point (Standard) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Standard) | 18.00 CNY | 4.70 CNY |
RETS Express delivery times and rates (PDF)
RETS Standard delivery times and rates (PDF)
RETS Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 3.60 CNY |
| Courier delivery | 15.00 CNY | 4.00 CNY |
RETS Economy delivery times and rates (PDF)
RETS Extra Small Express, RETS Extra Small Standard, RETS Extra Small Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Express) | 2.95 CNY | 0.045 CNY |
| To pick-up point (Standard) | 2.95 CNY | 0.035 CNY |
| To pick-up point (Economy) | 2.95 CNY | 0.023 CNY |
RETS Extra Small Express delivery times and rates (PDF)
RETS Extra Small Standard delivery times and rates (PDF)
RETS Extra Small Economy delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| RETS Express RETS Standard RETS Economy |
Disposal or return at no extra charge |
Delivery rate from China to Russia × 1 | Delivery rate from China to Russia × 1.5 |
| RETS Extra Small Express RETS Extra Small Standard RETS Extra Small Economy |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozon@ets-express.com.