Drop-off points #
| Address | Customer service phone number | Opening hours |
|---|---|---|
| Ouyaxing Guangzhou Warehouse: Guangdong Province, Guangzhou City, Baiyun District, Hebian, No. 3 Helong Erheng Road, B128 Ouyaxing International | 17324015789, 18024095889, 19124018032 | Mon-Sat 9:00–12:00, 12:30–22:30 |
| Ouyaxing Suifenhe Warehouse: Suifenhe, Wusuli Street Comprehensive Bonded Zone, Ouyaxing International, East Side of Haidu Electromechanical Warehouse 5, Gate 2 | 17324015789, 18024095889, 19124018032 | Mon-Sat 9:00–12:00, 12:30–22:30 |
| Ouyaxing Yiwu Warehouse: Zhejiang Province, Jinhua, A4 Warehouse of Jipaicheng West Comprehensive Protection Warehouse in Yiwu City (Ozon Official Designated Logistics Ouyaxing International Yiwu Warehouse) | 17324015789, 18024095889, 19124018032 | Mon-Sat 9:00–19:00 |
You can use the shipping provider’s pick-up service.
| Contacts | Phone number | WeChat ID | Working hours | |
|---|---|---|---|---|
| Contact person | 19876105789 | GDOYX6789 | 454565306@qq.com | — |
| Customer support | 17324015789, 18024095889, 19124018032 | OYX-0001, GDOYX777, OYX-0002 | — | Mon-Sun 9:00–12:00, 13:30–23:00. Additional working hours: Mon-Sat 19:30–22:30 |
Conditions #
OYX Super Air
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 300,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
OYX Super Truck
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 300,000 RUB.
- Label size: 10 × 15 cm or larger.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
OYX Super Big
- Minimum shipment weight: 26 kg.
- Maximum shipment weight: 500 kg.
- Maximum shipment dimensions: no restrictions.
- Maximum shipment cost: 300,000 RUB.
- Label size: 10 × 15 cm or larger.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
Rates #
Forward logistics #
OYX Super Air
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 6.00 CNY |
| Courier delivery | 21.00 CNY | 6.00 CNY |
OYX Super Air delivery times and rates from 5.10.2023 (PDF)
OYX Super Truck
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 4.50 CNY |
| Courier delivery | 21.00 CNY | 4.50 CNY |
OYX Super Truck delivery times and rates from 12.03.2024 (PDF)
OYX Super Big
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 kg increments.
| Delivery | Shipment | 1 kg |
|---|---|---|
| Courier delivery | 0 | 45.00 CNY |
OYX Super Big delivery times and rates from 5.10.2023 (PDF)
Returns and cancellations #
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| OYX Super Air OYX Super Truck OYX Super Big |
Free | Free | Free |
To arrange a return, contact the carrier by mail: Ozon369OYX@163.com.
