Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Xinsha Avenue 180, warehouse №3 | Mr. Tan; tel.: 13202251622; WeChat ID: tan1622-1314 | Mon-Sat 9:00–00:00 |
| Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Shansha Community, Shansha Road 1, Building 3, Factory 101 | Wang Ziqin; tel.: 13927453687 | Opening hours: Mon-Sat 9:00–00:00 |
| Guangdong Province, Shenzhen City, Bao’an District, Fuyong Street, Xinhe East Lane 2, No. 8, GUOO | Wang Hua; tel.: 15338778456 | Mon-Sat 9:00–00:00 |
| Guangdong Province, Guangzhou City, Baiyun District, Jiahe Wanggang, Dalingshan East Street, No. 13, 102 | Mr. Jiang; tel.: 13027950089 | Mon-Sat 9:00–00:00 |
| Fujian Province, Jinjiang City, Chidian Town, Futang Community No. 43, GUOO Shop | Mr. Xu; WeChat ID: 18059980205 | Mon-Sat 9:00–21:00 |
| Guangdong Province, Shenzhen City, Longhua District, Dalang Street, Langkou Community, Zhenjia Industrial Park, Building 3, No. 112 | Mr. Mai; tel.: 19313388881 | Mon-Sat 9:00–18:00 |
| Guangdong Province, Guangzhou City, Baiyun District, Junhe Street, Luogang Weiluo Village, Junyue Industrial Park, Building A 103 | Mr. Zhan; WeChat ID: 18848323768 | Mon-Sat 9:00–18:00 |
| Guangdong Province, Dongguan City, No.5 North Baisha Road, Kakushang Industrial Park, 101 | Mr. Peng; WeChat ID: 13480013801 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Yiwu City, Jinhua City, Beiyuan Lingyun, District 3, Building 39, Unit 3, 1st Floor, GUOO | Wang Yatao; tel.: 13939016357; Wu Luqian; tel.: 18006517396 | Mon-Sat 9:00–00:00 |
| Zhejiang Province, Ningbo City, Haishu District, Shiyuan Road, No. 410-18 | Fan Guoqin; WeChat ID: 15888059253 Li Caifeng; WeChat ID: 15888591840 |
Mon-Sat 9:00–22:00 |
| Guangdong province, Zhongshan City, Henglan village, Yongxingbei Street, 34, 1st floor | Kelly; tel.: 15361640416 | Mon-Fri 9:00–20:30; Sat 9:00-18:00 |
| Shanghai City, Jiading district, Jiangqiao village, Xinghua Street, 981, Building 1, 1st floor | Mr. Lei; tel.: 18636600611 Ms. Wang; tel.: 15089966609 |
Mon-Sat 9:00–22:00 |
| Yiwu City, Yiwu E-Commerce Industrial Park, JD Asia No. 1, Warehouse 1, Floor 2, Door 8 | Chen Xiaoyi; tel.: 19065439154 Liu Chengli; tel.: 18314914466 |
Mon-Sat 9:00–22:00 |
| Shanxi Province, Taiyuan City, Xiaodian District, Qingyun Road, Wusu Bonded Zone, Building B, Northwest | Zhou Huazhen; tel.: 15369006577 | Mon-Sun 9:00–18:00 |
| Hebei Province, Baoding City, Gaobeidian, Raw Materials Trading Center A2-075 | Mr. Guan; tel.: 18532396661 | Mon-Sat 9:00–24:00 |
| Fujian Province, Xiamen City, Jimei District, Yinjiang Road No. 128-25 | Chen Zhiwei; tel.: 15105998277 | Mon-Sat 9:00–24:00 |
| Fujian Province, Quanzhou City, Licheng, Nanhuan Road, Caizhuang Industrial Zone, Hongyuan 2nd Street, No. 18, GUOO | Mr. Zhao; tel.: 15375710118 | Mon-Sat 9:00-18:00 |
| Liaoning Province, Shenyang City, Sujiatun District, No. 1028 Airport Road, Haojue Logistics Park, Warehouse 2, Gate 1 | Mr. Wang; tel.: 15678996555 | Mon-Sat 9:00-18:00 |
| Guangdong Province, Dongguan City, No. 115 Wangsha Road, Yishang Hongmei Logistics Park, 1st Floor, Platform 2-2 | Mr. Xu; tel.: 18122871982 WeChat ID: _07690769 |
Mon-Sun 8:00-20:00 |
| Heilongjiang Province, Heihe Free Trade Zone, Ergonghe Industrial Park, Incubation Base, Phase 1, GUOO Border Warehouse, No. 1 | Candy; tel.: 13360678453 | Mon-Sat 9:00-18:00 |
| Guangdong Province, Dongguan City, Fenggang Town, Fenghuangwei 1st Road, No. 37, 1st Floor, Room 102 | Mr. Ye; tel.: 13302693143 | Mon-Sat 9:00-00:00 |
| Shenzhen City, Baoan District, Gushu Haibin New Village, Wangshi Industrial Zone, 1st Floor, GUOO | Ma Yinglong; tel.: 18138232305 | Mon-Sat 9:00-00:00 |
| Fujian Province, Putian City, Licheng Middle Road, South Suburb Phase II Community, Building 11, GUOO | Mr. Xu; tel.: 18059980205 WeChat ID: 18059980205 |
Mon-Sat 9:00-00:00 |
| Foshan City, Nanhai District, Dali Town, Huangqi Haibei Avenue, No. 223, Shop No. 009 | Jiang Qingming; tel.: 18620433668 WeChat ID: jqjq2261468327 |
Mon-Sat 9:00-00:00 |
| Zhejiang, Hangzhou, Linping District, Donghu Street, Hongfeng Road, No. 603, Building 1, 1st Floor | Zhang Liang; tel.: 13336195232 | Mon-Sat 9:00-00:00 |
| Dongguan City, Houjie Town, Chiling (Santun), No. 86 Fumin Road, Zhengtong, Building B, Second Floor | Guo Chunying; tel.: 18926895632 | Mon-Sat 9:00-00:00 |
| Fujian Province, Fuzhou City, Cangshan District, Yexia Road, No. 19, Building 3, 2nd Floor, Room 1 | Mr. Lu; tel.: 13555036655 WeChat ID: 13555036655 |
Mon-Sat 9:00-00:00 |
You can use the shipping provider’s pick-up service.
| Contacts | Working hours | WeChat ID | |
|---|---|---|---|
| Client support service | Mon-Sat 9:00–12:00, 13:30–18:00 | Nancy_9504 | kfb@hrbguoo.com |
Conditions #
GUOO Super Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries can’t be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it.
GUOO Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries are allowed to be shipped. Maximum power is 100 Wh.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries are allowed to be shipped. Maximum power isn’t limited.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Extra Small Economy, GUOO Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1 000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 000 RUB.
GUOO Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1 000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 000 RUB.
Rates #
Forward logistics #
GUOO Super Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 16.50 CNY | 4.80 CNY |
| Courier delivery | 16.50 CNY | 5.30 CNY |
GUOO Super Express delivery times and rates (PDF)
GUOO Express, GUOO Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Express) | 18.00 CNY | 4.70 CNY |
| To pick-up point (Economy) | 15.00 CNY | 3.60 CNY |
| Courier delivery (Economy) | 15.00 CNY | 3.90 CNY |
GUOO Express delivery times and rates (PDF)
GUOO Economy delivery times and rates (PDF)
GUOO Extra Small Economy, GUOO Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.32 CNY | 0.025 CNY |
| To pick-up point (Standard) | 3.32 CNY | 0.037 CNY |
GUOO Extra Small Economy delivery times and rates (PDF)
GUOO Extra Small Standard delivery times and rates (PDF)
GUOO Extra Small Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Express) | 3.32 CNY | 0.048 CNY |
GUOO Extra Small Express delivery times and rates (PDF)
Returns and cancellations #
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| GUOO Super Express GUOO Express GUOO Economy |
Free disposal | - Free disposal - Delivery rate from China to Russia × 1 |
- Free disposal - Delivery rate from China to Russia × 1,5 |
| GUOO Extra Small Economy GUOO Extra Small Standard GUOO Extra Small Express |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: nancy@hrgguoo.com, katherine@hrbguoo.com.
