Drop-off points #
Istanbul #
| Address | Contact person | Opening hours |
|---|---|---|
| ARNAVUTKOY: Taşoluk Mah. M.Kemal Cad. Baykara Sok. No:1A Arnavutköy İstanbul | Gökhan Balkanlı; tel.: 05552701319; email: ozon@ase.com.tr | Mon-Fri 9:00–18:00, Sat 9:00–13:00 |
| SANCAKTEPE: Eyüp Sultan Mah. Mehmet Akif Cad. Havadar Sk. No:4/6C. Sancaktepe | Emirhan Sarıçayır; tel.: 05547414269; email: ozon@ase.com.tr | Mon-Fri 9:00–18:00, Sat 9:00–13:00 |
| GIYIMKENT: Mahmutpaşa Cad. 48/A Giyimkent Esenler İstanbul (Ramada Tekstilkent Hotel arkası) | Atakan Arslan; tel.: 05457189402; email: ozon@ase.com.tr | Mon-Fri 9:00–18:00, Sat 9:00–13:00 |
Ankara #
| Address | Opening hours | Customer service contacts |
|---|---|---|
| Söğütözü Cad No:21/B Söğütözü | Mon-Fri 9:00–17:00 | Phone number: 444 00 26; email: ozon@ase.com.tr |
Cut off: every day till 10:00.
| Contacts | Phone number | |
|---|---|---|
| Drop-off-related questions — Devrim Eriş | +90 555 362 87 29 | — |
| Information about shipments from Turkey | +90 545 7189402 | ozon@ase.com.tr |
| Customer service — Aisha Gasanova | +79041610817 | gasanova@unirade.su |
You can use the shipping provider’s pick-up service.
Conditions #
Express Light
- Maximum shipment weight: 25 kg.
- Maximum shipment cost: 150,000 RUB.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Label size: 10 × 15 cm or larger.
- Batteries, including products with batteries or liquids inside, aren’t allowed to be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the maximum shipment price.
Express Heavy
- Maximum shipment weight: 25 kg.
- Maximum shipment cost: 150,000 RUB.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Label size: 10 × 15 cm or larger.
- Transporting devices with batteries up to 100 Wh is allowed. The shipment must contain information on the type of battery used: lithium-ion, etc.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the maximum shipment price.
Perfumery products must be shipped via ASE-UNI Express LIGHT and ASE-UNI Express HEAVY with an extra charge of 2.5 USD per shipment.
Rates #
Forward logistics #
Delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 5000 or L × W × H (mm) ÷ 5 000 000.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express Light) | 3.00 USD | 0.60 USD |
| To pick-up point (Express Heavy) | 3.75 USD | 0.45 USD |
| Courier delivery (Express Heavy) | 3.75 USD | 0.45 USD |
ASE-UNI Express LIGHT delivery times and rates (PDF)
ASE-UNI Express HEAVY delivery times and rates (PDF)
Returns and cancellations #
| Shipping provider |
Returns from a warehouse in Turkey |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ASE-UNI Express Light ASE-UNI Express Heavy |
- Free disposal - Return 3 USD/shipment |
- Free disposal - Return 3 USD/shipment |
- Free disposal - Return 12 USD/shipment |
To arrange a return, contact the carrier by mail: ozon@unitrade.su.
