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Create Supply Request

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You can create a product supply request only in Ozon seller’s account.

Create a request #

Request rejected #

If the request status changes to “Needs to be edited”, the warehouse rejected it due to errors. To view the products with errors that need to be fixed:

  1. In the request draft, open the Errors tab.

  2. Download the error list.

  3. Correct the errors and click Create request.

We automatically delete requests in the “Needs to be edited” status if their status has not changed for 30 days.

Delete supply request draft #

You can delete a supply request draft. Click Delete and confirm the action. You can’t restore the deleted draft.

In the FBP → Supply requests section, click to delete drafts from the list.

We automatically delete requests in the “Needs to be edited” status if 30 days passed after their creation.

Box labeling #

Each box sent to the Ozon partner’s warehouse must have a unique label.

Example of label for CEL, GUOO, RETS, Ural, and Xingyuan warehouses
Example of label for JDL warehouse

Once your request confirmed, download the labels in your personal account and label the boxes:

  1. Open the FBP → Supply requests section, select the request and click Download labels.

    If you can’t download labels, it means that the request contains errors. For example:

    • the barcode is more than 20 characters long;
    • the barcode duplicates the barcode of another product your stores.

    If you don’t manage to fix these mistakes, contact our support team.

  2. Print the labels. Size requirements:

    • For CEL, GUOO, RETS, UNI, Ural, and Xingyuan warehouses: at least 12 × 7.5 cm. You can print the label on A4 sheet.
    • For JDL warehouse: no size requirements, but the label text should be readable. You can print the label on an A4 or A5 sheet.
      Each label is unique. You can’t copy or reuse them for other boxes.

  3. Place labels on the largest surface of the box so that the barcodes don’t bend over the edges or corners. Don’t place labels on the seams or holes of the box, the barcodes may be damaged. Labels must remain visible so they can be scanned and read.

Cancel the request #

Repeat the request #

You can repeat requests in the “Completed”, “Rejected by warehouse”, and “Canceled by the seller” statuses. The products will be copied to the request from the previous one. You don’t need to add them again.

To do this:

  1. In the FBP → Supply requests section, open the Archive tab.

  2. Next to your request, click → Repeat the request. You can also repeat the request on its page.

The copied request is saved as a draft. You can change the products list or package units number.

Continue with the request as it’s described in the Create a request section.

Request statuses #

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