Product Rating
How product ratings are calculated and where to view statistics
Price Index
How the price index is calculated and how you can improve it
Service Quality Metrics
What metrics we use for quality control and why we may block products
Overdue Shipments
How the percentage of overdue shipments is calculated
Cancellation Percentage
How the cancellation percentage is formed
Delivery on time
What metrics are taken into account in the rating, how the percentage is calculated, and how to dispute it
Quality Rating for Delivered Products
How product quality metric is calculated and why your account may be blocked
Blocking Reasons
Why an account or product may be blocked and how to avoid it
Seller Rating
How the seller's rating is calculated
