Tanais

Drop-off points #

Tanais Express Extra Small, Tanais Express Small

Address Contact person Opening hours
Guangzhou, Baiyun District, Zhongluotan Town, Jinpan South Road, No. 125, Guangdong Didas, W Building Mr. Xiao Hua Feng; tel.: 13544571439 Mon-Sat 9:00-18:00

Tanais Standard Extra Small, Tanais Economy Extra Small, Tanais Standard Budget, Tanais Economy Budget, Tanais Standard Small, Tanais Economy Small, Tanais Standard Big, Tanais Economy Big, Tanais Standard Premium Small, Tanais Economy Premium Small

Address Contact person Opening hours
Guangdong Province, Guangzhou City, Baiyun District, Baiyunhu Street, Tangge Village, Tangge Road, No. 135, Building 8, Room 101, Juxing Industrial Park Mrs. Xu; tel.: 19128266780 Mon-Fri 10:00-19:00

Shipping restrictions #

Tanais Express Extra Small, Tanais Standard Extra Small, Tanais Economy Extra Small, Tanais Express Small, Tanais Standard Budget, Tanais Economy Budget, Tanais Standard Small, Tanais Economy Small, Tanais Standard Big, Tanais Economy Big, Tanais Standard Premium Small, Tanais Economy Premium Small

Shipping provider’s list of prohibited products (PDF)

Restrictions of the EEC (PDF)

Rates #

You can calculate the delivery cost using our calculator.

Forward logistics #

Reverse logistics #

Compensation rate #

Shipment group Maximum compensation for loss or damage
Extra Small
Budget
Up to 1,500 RUB
Small
Big
Up to 7,000 RUB
Premium Small
Premium Big
Up to 250,000 RUB

Delivery times #

Express (PDF)

Standard (PDF)

Economy (PDF)

Conditions and rates until 01.12.2024

Conditions

Tanais Express

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • Batteries aren’t allowed to be shipped.
  • Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
  • For non-hazardous liquids and chemical products, provide MSDS.
  • Special packaging requirements.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.

Tanais Standard Battery, Tanais Super Economy

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • Products with batteries are allowed to be shipped. MSDS is not required. You can only ship LI or LiPol-bateries inside products.
  • Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
  • For non-hazardous liquids and chemical products, provide MSDS.
  • Special packaging requirements.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.

Rates

Forward logistics

Tanais Express

Shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 80 cm, the cost is calculated by physical weight;
  • more than 80 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Delivery Shipment 100 g
To pick-up point 14.70 CNY 5.45 CNY

Tanais Express delivery times and rates from 20.06.2024 (PDF)

Tanais Standard Battery

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery Shipment 100 g
To pick-up point 17.99 CNY 4.20 CNY

Tanais Standard Battery delivery times and rates (PDF)

Tanais Super Economy

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery Shipment 100 g
To pick-up point 15.55 CNY 3.49 CNY

Tanais Super Economy delivery times and rates (PDF)

Returns and cancellations

Shipping provider Shipments not sent
from the Drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
Tanais Express

Tanais Standard Battery

Tanais Super Economy
Free self-collection - Free disposal
- Return at 58 CNY/shipment
+ 19.58 CNY/100 g
- Free disposal
- Return at 87 CNY/shipment
+ 26.10 CNY/100 g

To arrange a return, contact the carrier by mail: b2c@eu-tanais.com.

Official website

Track shipments here

Archive of rates and delivery times

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