Tanais Express #
Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan, Huangjiang Town, No. 39 Tianxing Road, Juzhuo Science and Technology Innovation Park, 1F Floor | Zhao Zhiqiang; tel.: 13760335885; email: linxiaohong@shwise.com | 24 hours, daily |
| Shanghai, Baoshan District, No. 419 Gongyue Road, Building 1, 1F | Xu Daochen; tel.: 18164682132; email: sh_data@shwise.com | 24 hours, daily |
| Yiwu, Fugang Avenue and Xiangrui Road intersection of Yiwu Yantong mother Trade Warehouse 2, Unit C | Chen Zhijie; tel.: 15557943186; email: wenyatao@shwise.com | 24 hours, daily |
| Jinjiang, Magizao Town, Zhanglin East Road, No. 999, Haochuan Yunpai Logistics Park, Warehouse 2 | Lin Ruigeng; tel.: 13799203876; email: qzsj@shwise.com | 24 hours, daily |
You can use the shipping provider’s pick-up service.
| Contacts | Phone number | WeChat ID | DingTalk | Working hours | |
|---|---|---|---|---|---|
| Contact person — YangDi | 13224337922 | — | 13224337922 | — | — |
| Customer support | 18643374433, 13224337922 | 18643374433, 13224337922 | — | 13224337922@163.com | Mon-Sun 8:30–11:30, 13:00–17:30 |
Conditions #
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Batteries aren’t allowed to be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Tanais Super Express, Tanais Express Battery #
Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan, Huangjiang Town, No. 39 Tianxing Road, Juzhuo Science and Technology Innovation Park, 1F Floor | Zhao Zhiqiang; tel.: 13760335885; email: linxiaohong@shwise.com | 24 hours, daily |
The shipping provider offers a pick-up service for Tanais Super Express. The service isn’t available for Tanais Express Battery.
Conditions #
Tanais Super Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Batteries aren’t allowed to be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Tanais Express Battery
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required. You can only ship LI or LiPol-bateries inside products.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Rates #
Forward logistics #
Tanais Express
Shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in:
- 50 g increments for pick-up point delivery;
- 100 g increments for courier delivery.
| Delivery | Shipment | Increment | Increment cost |
|---|---|---|---|
| To pick-up point | 2.60 USD | 50 g | 0.48 USD |
Tanais Express delivery times and rates from 5.02.2024 (PDF)
Tanais Super Express, Tanais Express Battery
Starting 5.02.2024, shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 50 g increments.
| Delivery | Shipment | Increment | Increment cost |
|---|---|---|---|
| To pick-up point (Super Express) | 2.80 USD | 50 g | 0.66 USD |
| To pick-up point (Express Battery) | 2.60 USD | 50 g | 0.38 USD |
Tanais Super Express delivery times and rates from 5.02.2024 (PDF)
Tanais Express Battery delivery times and rates (PDF)
Returns and cancellations #
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Tanais Super Express Tanais Express Tanais Express Battery |
Free self-collection | - Free disposal - Return at 8 USD/shipment + 2.7 USD/100 g |
- Free disposal - Return at 12 USD/shipment + 3.6 USD/100 g |
To arrange a return, contact the carrier by mail: b2c@eu-tanais.com.
