Available at ZTO Hangzhou warehouse.
Shipping restrictions #
Shipping provider’s list of prohibited products (PDF)
Rates #
Forward logistics #
Standard
| Method | Delivery time from the warehouse to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| ZTO FBP Standard Extra Small | 10-15 | ¥3 + ¥0,035/1 g | - | Allowed |
| ZTO FBP Standard Budget | 10-15 | ¥23 + ¥0,025/1 g | - | Allowed |
| ZTO FBP Standard Small | 10-15 | ¥16 + ¥0,035/1 g | ¥19,5 + ¥0,035/1 g | Allowed |
| ZTO FBP Standard Big | 10-15 | ¥36 + ¥0,025/1 g | ¥39,5 + ¥0,025/1 g | Allowed |
| ZTO FBP Standard Premium Small | 10-15 | ¥22 + ¥0,035/1 g | ¥25,5 + ¥0,035/1 g | Allowed |
| ZTO FBP Standard Premium Big | 10-15 | ¥62 + ¥0,028/1 g | ¥65,5 + ¥0,028/1 g | Allowed |
Reverse logistics #
Standard
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ZTO FBP Standard Extra Small | Free return | Free disposal | Free disposal |
| ZTO FBP Standard Budget | Free return | Free disposal | Free disposal |
| ZTO FBP Standard Small | Free return | 1,5 × Forward logistics cost | 1,5 × Forward logistics cost |
| ZTO FBP Standard Big | Free return | 1,5 × Forward logistics cost | 1,5 × Forward logistics cost |
| ZTO FBP Standard Premium Small | Free return | 1,5 × Forward logistics cost | 1,5 × Forward logistics cost |
| ZTO FBP Standard Premium Big | Free return | 1,5 × Forward logistics cost | 1,5 × Forward logistics cost |
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small | Up to 1500 RUB |
| Budget | Up to 1500 RUB |
| Small | Up to 7000 RUB |
| Big | Up to 7000 RUB |
| Premium Small | Up to 250 000 RUB |
| Premium Big | Up to 250 000 RUB |
