The information on this page is relevant only for users from Georgia and Azerbaijan.
Return policy #
Non-returnable #
Proper quality products with individual features, such as a custom engraved vase.
Return terms #
Proper quality products #
If the product is of proper quality, but you don’t get the right size, you ordered multiple options to choose from, or you just don’t like the product, you can return it if:
- the appearance, factory seals and labels are still intact;
- there’re no signs of use;
- the factory packaging isn’t damaged;
- you haven’t installed or activated programs on electronic devices;
- the product consumer properties have been preserved and the expiration date has not expired;
- you return the entire set of products, for example, both volumes for a book in two volumes.
Within 7 days #
- Non-periodical publications: books, brochures, albums, cartographic and musical editions, sheet editions, calendars, booklets, publications reproduced on technical media.
- Technically non-complex electronics.
- Technically complex products, for example: refrigerators, dishwashers, or washing machines, electric or gas stoves, watches, laptops, smartphones, or other electronic devices.
Within 21 days #
You can return any products except:
- products from the Within 7 days section;
- non-returnable products.
Order execution claim #
Claims for the execution of an order include cases where:
- the wrong product, size, or color was delivered;
- a part of the set is missing;
- the product has expired or was damaged during delivery.
If you have complaints about the execution of the order, you can return it within 3 days from the date of purchase.
Improper quality products #
The product is of improper quality: it’s counterfeit, doesn’t work, or there’re visible damages.
Within 7 days #
- Non-periodical publications: books, brochures, albums, cartographic and musical editions, sheet editions, calendars, booklets, publications reproduced on technical media.
- Products with individual features, such as a custom engraved vase.
Within 15 days #
Technically complex products, for example: refrigerators, dishwashers, or washing machines, electric or gas stoves, watches, laptops, smartphones, or other electronic devices.
Within 21 days #
You can return any products except:
- products from the Within 7 days section,
- products from the Within 15 days section.
Within the warranty period #
The warranty period is the period of time during which the manufacturer must satisfy the customer’s requirements for product replacement, refund, or gratuitous repair of defects. The manufacturer becomes liable when a substantial defect has been identified that interferes with the operation of the product.
The warranty may also be provided by the seller. The warranty period is indicated in the product card.
If the product has a warranty, you can return it under warranty within the period indicated on the product card.
If the warranty period is not specified, you can return a technically complex product under warranty within 365 days from the date of purchase.