Courier delivery and delivery to pick-up points in Azerbaijan.
The order must be prepaid.
Delivery restrictions
- Maximum order cost: 280 EUR.
- Maximum dimensions: 50 × 50 × 50 cm.
- Maximum weight: 30 kg.
- In some cases, you must pay customs duty.
Learn more about customs duty
- It’s not possible to deliver bladed articles, products from the “Weapons” category, means of communication, and liquids to correctional institutions.
For the order to pass customs, specify your personal details.
Ozon asks for them in your personal account and passes them to the carrier or customs to fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
Learn more about personal details
After the parcel is sent, its track number appears in your personal account.
Once the order status is On the way to your city, you can track the parcel on the unitrade.youtrack.info website.
Once the parcel is delivered to the pick-up point, you have 30 days to collect it. You can’t extend its storage period.
To collect the parcel, show your ID card to the pick-up point operator and tell them the order number. The recipient’s full name must match the one you entered when placing the order.
To change the recipient, contact Ozon support team.
At the pick-up point, you can’t check the order upon receipt and partially redeem it.
On the delivery day, the courier will contact you to arrange the time.
To receive the order, show the courier your ID card. The recipient’s full name must match the one you entered when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time. You can reschedule the courier delivery once. After that, the delivery service transfers your parcel to the pick-up point closest to the address you specified.
You can change the delivery address of the parcel only if it has arrived in Baku. To do this, contact the ASE partner call center via WhatsApp: +994 51 3233288.