Ozon may cancel the order completely for various reasons. For example, if:
- problems occurred when processing the order,
- we failed to deliver the order,
- the pick-up point is temporarily closed,
- you didn’t pay for the order,
- the products from the order ran out of stock before you had placed the order.
To find out why your order was canceled, on its page click Why was the order cancelled? link.
If you paid for the order with a bank card, Ozon will immediately return you the money. It’s usually credited back to your card within 2-3 days. Sometimes it takes up to 10 days. The accrual term depends on the bank and the payment system.
Learn more about refunding money and points
You can repeat the order with the products that are in stock: click Repeat order on the order page.
If you place an order but don’t pay for it, its status switches to Awaiting payment and a countdown timer appears on its card.
If you don’t pay for the order within the specified time, the order will be canceled.
Part of the order was canceled #
Ozon may cancel part of the order. For example, if the product is out of stock or the packaging of the product is damaged during delivery. This doesn’t affect the delivery of the rest of the order. You can track its status in your personal account.
If you no longer need the remaining products in the order, you can cancel it.
Learn more about canceling your order
To get a notification once the product is available, click Notify when product is available on its page.
You can also place an order with a similar product:
- On the missing product page, click Similar.
- Select a product and add it to the cart.
- Place an order.