Returning Products

If your order isn’t yet in assembly, you can cancel it.

Learn more about canceling orders

You can request a return if the order is returnable and is in the “Received” status.

Learn more about return terms and conditions

To return the product:

• In the Orders section
• In the My returns section

Select the order and click Return products.

On the Return products tab, select products and click Go to return.

1. Select the return reason. If it doesn’t correspond to the actual problem with the product, the request will be rejected.

   

2. In the Comment field, describe the problem in detail.

3. Add photos of:

   • the product from several sides,
   • defects close-up,
   • factory packaging and tags.

   

4. Select the return method and click Get a refund.

5. When the request is approved, return the product:

   • If the product was delivered by the seller, follow our instructions.
     Learn more about returning products delivered by seller
   • If the product was delivered by the Ozon partner, follow our instructions.
     Learn more about returning products delivered by Ozon partner

We review your request within 24 hours. You can check its status in the My returns section.

Learn more about return requests approval

Send a return within 4 days after the request approval, otherwise the request will be overdue.

You receive the money after Ozon or the seller gets the products back.

Learn more about refunds

Return methods #

• Return of products delivered by seller or partner
• Return of products delivered by Ozon partner