My Order
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Placing Orders
Ordering products on Ozon website and in Ozon mobile app
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Editing Orders
Extending storage period, changing the recipient's name, phone number, or payment method
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Canceling Orders
Ways to cancel an order
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Order Statuses
Breakdown of order statuses and delivery rescheduling reasons
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Order Notifications
Configuring push notifications, notifications via chat or email
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Receiving Orders
Details on receiving your order and documents required for it
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Problems when Placing Orders
Getting support with ordering issues
Returns and Cancellations
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Returning Products
Return options and conditions
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Returns Policy
Terms and conditions of returning products
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Money Refund
Receiving refunds after canceling or returning the order
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Packing Returns
Packing returns correctly
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Reasons Why Orders Can Be Canceled
Reasons why the order was canceled and how to find out if products arrived
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Warranty Repair of Defective Products
Things to do if the product is broken
Delivery
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Delivery Methods
Receiving orders: available options and necessary documents
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Personal Details
Providing personal details: the purpose, terms, and available ways
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Delivery Сost
Delivery zones, types, and costs
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Finding the Pick-up Point
Finding available pick-up points and viewing their addresses
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Delivery Outside Russia
Carriers that deliver Ozon products outside Russia
Products
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Products Stock Availability
Finding out when products are back in stock
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Favorites
Adding a product to favorites and creating a list of favorites
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Questions and Answers about Products
Asking and answering questions about products and configuring notifications
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Books Condition
Book editions on Ozon and their condition scale
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«Frequent Returns» Tag
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«The Original» Tag
Settings and Security
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Account Settings
Logging in to Ozon: changing your phone or email address and things to do if you don't have access to your old phone number
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Security
Types of threats and protecting yourself from them
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Version for Visually Impaired Users
Enabling version for visually impaired users
Payment
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Payment Methods
Paying for orders on Ozon
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Changing Payment Method
Ways to change the payment method
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Payment Errors
Removing a bank card from your account and understanding payment errors
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Receipts and Other Documents
Getting receipts and warranty cards for the product
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Bank Statements and Certificates
Bank documents that you may need to provide to our support team