Logistics Partners Regulations (when providing freight forwarding services for organizing the international transportation)

Revision of April 18, 2025.

This revision is effective as of April 18, 2025. We publish changes to the Regulations in advance: if the rules on this page are not already in effect, see the previous version.

Terms and Definitions #

In order to avoid ambiguity and other misunderstandings in the interpretation of these Regulations, the Parties have agreed on the following meanings of the following terms:

API means a set of classes, procedures, functions, structures, variables or constants agreed upon by the Parties, with the help of which the systems of Ozon and Logistics Partner exchange information, including, but not limited to: Requests, information about the Sender, Recipient, addresses, weight and size characteristics of goods, cost of goods.

Weight means volumetric and/or physical weight as defined in this section. Depending on the context, if there is no clarification, the weight applied by Logistics Partner is used.

Dimensions mean length, width, height of the Shipment (including tare and packaging).

Declarant means an individual who is a Client and a Recipient, on whose behalf Logistics Partner will carry out customs clearance of the Shipment, while being a declarant within the meaning of the Customs Code of the Eurasian Economic Union.

Request means a task for the provision of freight forwarding services for organizing the international transportation of Shipments, containing a set of data on Shipments, recipients, delivery times and other necessary data, sent through IS.

IS (Information System) means a set of information contained in Ozon electronic database on the status and movement of Shipments, on the progress of the provision of services by Logistics Partner, other information and means of its processing for the exchange of documents and information in electronic form; access of Logistics Partner to the IS is provided through a remote web - interface (Personal Account) or API.

Courier means an authorized representative of Logistics Partner for the delivery of Shipments to the Recipient.

Logistics Partner (or Ozon Logistics Partner) means an organization that has entered into this Agreement and provides Ozon with freight forwarding services for organizing the international transportation of Shipments.

Unclaimed Shipment means a Shipment that was not handed over to the Client for reasons dependent on the Client, or which the Client refused to accept both during the transportation period and at the time of its delivery to the Client, as well as in cases where:

• the Goods contained in the Shipment are included in the list of prohibited or restricted for import, export or transportation;
• there are no shipping, commercial and permitting documents for the Goods, as well as the necessary information about the Goods and / or the Client.

Reverse flow means the route of movement of the Shipments in case the Shipment was not handed over to the Client.

Volumetric weight means a calculated value reflecting the density of the Shipment (including tare and packaging), calculated by the formula:

Length (cm) × Width (cm) × Height (cm) / 5000 = Volumetric weight (kg) or

Length (mm) × Width ( mm) × Height (mm) / 5000000 = Volumetric weight (kg) (unless otherwise provided by the rules of Logistics Partners).

Declared Value means the value of the Shipment, indicated by Ozon in the Request, establishing the amount of responsibility of Logistics Partner in case of loss/damage of this Shipment due to the fault of Logistics Partner.

Shipping means the transfer of Shipments to Logistics Partner for the fulfillment of the Request for delivery to the Recipient.

Sender means a person from whom, in accordance with the instructions of Ozon, Logistics Partner accepts the Shipment for transportation specified in the accompanying documents for the Shipment, which is the Sender under Regulations and the Seller of Goods.

Delivery period means the period during which the Shipment shall be delivered to the Client, indicated to the Client when placing an order based on the information on the delivery time previously declared by Logistics Partner.

Recipient means the person specified in the accompanying documents, to whose address the delivery of the Shipment is carried out.

Pick-up point means the room in which the delivery of the Shipments to the Recipients is carried out.

Warehouse of Logistics Partner means the premises of Logistics Partner, where Shipments are received and processed.

“Drop-off” method of receiving shipments means the acceptance of Shipments at the Warehouse of Logistics Partner.

Country of destination means the country in which the products are transferred to the Client.

Physical weight means the weight determined when weighing the Shipment (including tare and packaging), calculated in grams or kilograms.

Barcode means a unique graphic image containing letters and numbers applied by the Sender to the Shipments.

Cut-off means the control period during which the Shipment must be transferred to Logistics Partner.

Terms and definitions used in the Regulations with a capital letter and not defined in the Regulations shall be interpreted in accordance with the Agreement and/or Sections, Annexes. Terms defined above in the singular include the plural and vice versa.

1. General provisions #

1.1. Transfer of Requests #

After placing an order for the Goods, Ozon sends a Request to Logistics Partner in the form of an electronic file with information about the transferred Shipments via IS or by e-mail. Ozon, in accordance with the procedure and terms established by the Regulations, provides Logistics Partner with all the information necessary for international transportation about the Senders, the Goods in the Shipments and about the Clients to whom the Shipments are to be delivered. The fact of the transfer of information is a confirmation of the Request to Logistics Partner for the international transportation of Shipments. Logistics Partner accepts Shipments from the Sender for delivery to Clients based on the Request.

1.2. The procedure for the transfer of items #

Shipments must be handed over to Logistics Partner without visible mechanical damage and without extraneous stickers/labels, in undamaged individual packages, excluding access of third parties to the attachment. The packaging of the Shipments must ensure the safety of the goods during transportation by any mode of transport, and must also contain a label with a barcode in the form established by these Regulations, upon reading which Logistics Partner automatically enters information about the Shipments into the IS.

1.3. Actions of Logistics Partner upon detection of violations #

If in the process of receiving the Shipments by Logistics Partner, violations of the packaging requirements are detected, the maximum allowable weight and size characteristics are exceeded (provided that the maximum allowable value was specified in advance by Logistics Partner), the non-compliance of the enclosed Shipment with the requirements of the law or the Contract for the placement of goods from abroad on Ozon Platform (cross-border), Logistics Partner notifies Ozon of the rejection of the Order in respect of this Shipment. The obligations of the Parties in respect of such a Shipment are terminated.

1.4. Security of Shipments #

Logistics Partner ensures the safety of the received Shipments from the moment they are received until the moment they are handed over to the Recipient. Logistics Partner undertakes to provide information about the location of the accepted Shipment and the fact of its delivery to the Recipient.

1.5. Order of delivery #

Logistics Partner delivers the Shipment to the Recipient at the address specified in the Request.

If a shortage or damage to goods is detected upon acceptance of the Shipments by the Recipient, Logistics Partner records the identified discrepancies in the Report in the form of Logistics Partner signed by the representative of Logistics Partner and the Recipient in triplicate. Logistics Partner sends a scanned copy of the Report at the request of Ozon within 3 (three) business days from the date of the request. In case of failure to provide an electronic copy of the Report within the prescribed period, Logistics Partner shall be liable for the loss or damage to the goods in full in accordance with the terms of these Regulations.

1.6. Risk of accidental loss or damage #

Logistics Partner is responsible for the non-safety of the goods and / or the Shipment that occurred after it was accepted for transportation and until the moment it was handed over to the Recipient. Non - preservation means not only the loss of the Shipment, but also its shortage or damage. Logistics Partner bears the risk of accidental loss or damage to the goods transferred to him for the purpose of international transportation, from the moment of acceptance from the Sender until the moment of delivery to the Recipient.

1.7. Liability of Logistics Partner #

1.7.1. In case of loss, damage, destruction of goods, refusal to provide services (for example, as a result of technical impossibility), Logistics Partner is liable to Ozon in the following amount:

(a) in case of loss, damage or destruction of the Shipments or Goods - in the amount of the Declared value of the Goods and the cost of the Services for the delivery of the Shipment, which included the Goods;

(b) in the event of damage to the shipping packaging of the Shipments from the moment they are received by Logistics Partner until they are handed over to the Client, in the manner provided for in paragraph (a) above, if the contents of the Shipment are damaged as a result of damage to the packaging.

1.7.2. If the Shipment is not moving for 10 (ten) calendar days, Ozon has the right to refuse the Service in relation to this Shipment, while the Service is considered not provided, Ozon does not pay the cost of the Service. Logistics Partner, on its own and at its own expense, returns the Shipment to the Sender and/or disposes of and/or compensates for the cost of the Shipment.

1.7.3. If the Shipment is not moving for 20 (twenty) calendar days, the Shipment is considered lost due to the fault of Logistics Partner, Logistics Partner is liable to Ozon in accordance with clause 1.8.1 (a) of the Regulations.

1.7.4. If Logistics Partner violates the delivery time of the Shipment by more than 19 (nineteen) calendar days, the Shipment is considered lost, Ozon has the right to refuse the Service in relation to this Shipment, while the Service is considered not provided, Ozon does not pay the cost of the Service. Logistics Partner, with its own forces and at its own expense, returns the Shipment to the Sender and/or disposes of and/or compensates for the cost of the Shipment.

1.8. Lost Shipment #

The shipment/Goods are considered lost in the following cases:

(a) the Shipment/Goods are not found in the place where they should be according to the status indicated by Logistics Partner in the IS, or if the status indicated by Logistics Partner is not confirmed by the Client;

(b) if within 10 (ten) calendar days from the date of receipt of the Shipment (according to the documents signed upon receipt or information in the IS), information on the status of execution is not indicated in the IS;

(c) if Logistics Partner accepted the Shipment and did not notify the Client of its delivery by sending the appropriate document;

(d) if Logistics Partner did not record in the IS the discrepancy in quantity and/or quality identified during the delivery of the Shipment to the Client, or the Client’s refusal from the Shipment/Goods;

(e) Logistics Partner has transferred the Shipment/Item to an unauthorized person;

(f) Logistics Partner reported the loss of the Shipment in the IS.

1.9. Logistics Partner Limitation of Liability #

Logistics Partner is not responsible for:

(a) non-performance or improper performance of the Agreement, which occurred due to the fault of Ozon, the Sender or the Client;

(b) A shipment that is delayed is seized in accordance with the procedure established by the legislation of the Country of destination, if sufficient and reasonable measures were taken by Logistics Partner to prevent delay or seizure, and also if Logistics Partner did not know or should not have known about the possible delay or seizure;

(c) the quality and safety of the goods in undamaged original packaging or the Sender’s packaging, on which there are no mechanical damages, traces of opening, provided there is no marking on the presence of special requirements for the transportation of goods.

1.10. IP data advantage #

Ozon IP data is a sufficient basis for filing a claim to Logistics Partner. In the absence of data in the IS, other documents or information may be the basis for making a claim.

1.11. Procedure for consideration of claims #

Logistics Partner considers each case of loss or damage (damage) of the Shipment / Goods, as well as other cases of violation of the obligations of Logistics Partner under the Agreement, after receiving a claim by e-mail.

In the event of a claim event caused by improper performance by Logistics Partner of its obligations under the Agreement, Ozon sends an official written claim (via electronic communication) to Logistics Partner. The term for consideration of the claim by the Logistics Partner is 10 (ten) business days. Within the specified period the Logistics Partner is obliged to provide a written response with a decision made to Ozon’s e-mail address.

In case of rejection of the claim, Logistics Partner is obliged to argue it and provide documents reflecting the proper fulfillment of obligations under the Agreement. The provision of an unmotivated refusal by Logistics Partner to satisfy the claim is considered as a violation by Logistics Partner of the terms of these Regulations. In this case, Ozon reserves the right to apply any means of protecting its violated rights in accordance with the current legislation of the Russian Federation.

If the Logistics Partner fails to provide a response with a decision on the claim within the specified period, the claim shall be deemed accepted and agreed by the Logistics Partner in full.

Compensation for the submitted claim, if accepted by Logistics Partner, is made by Logistics Partner within 20 (twenty) business days from the moment the claim is approved by Logistics Partner.

1.12. Guarantees #

1.12.1. Logistics Partner has all the powers and rights to provide services under this Agreement, and its obligations under this Agreement do not conflict with any other obligations of Logistics Partner;

1.12.2. Logistics Partner will comply with its obligations in accordance with all applicable laws, regulations, rules, including the possession of necessary permits, licenses, certificates and other necessary documents;

1.12.3. The provision of services must comply with the conditions set out in these Regulations;

1.12.4. Logistics Partner complies with the requirements of the law in terms of maintaining tax and accounting records, the completeness, accuracy and reliability of the reflection of transactions in the account, the fulfillment of tax obligations for the calculation and payment of taxes and fees, as well as the requirements of labor laws and social security laws, including parts of the completeness of the reflection in the accounting of accruals and payments to employees, the completeness of paid insurance premiums. Logistics Partner assures that at the time of conclusion of the Agreement it has no overdue debts on taxes and fees;

1.12.5. Logistics Partner maintains and timely submits financial, tax, statistical and other government reports to the tax and other government authorities in accordance with the law;

1.12.6. Logistics Partner represents and warrants that at the time of conclusion of this Agreement, in the tax periods during which operations are performed under this Agreement:

• The main purpose of the transaction (transactions) under the Agreement is not non-payment (incomplete payment) and (or) offset (refund) of the amount of tax.
• Logistics Partner does not and will not reduce the tax base and (or) the amount of tax payable, insurance premiums as a result of misrepresentation of information about the facts of economic life (the totality of such facts), about objects of taxation and deductions, including due to business splitting and/or unreasonable application of special tax regimes;
• All operations performed under this Agreement will be fully reflected in the primary documents of Logistics Partner, in mandatory accounting, tax, statistical and any other reporting.

1.13. Personal data #

Logistics Partner is obliged to comply with and oblige the third parties involved to comply with the rules and principles of personal data processing prescribed by the Federal Law No. 152-FZ “On Personal Data” and other applicable regulations, while remaining responsible for the actions/inactions of such third parties with respect to the Clients' personal data, as well as:

(a) to destroy or ensure the destruction by third parties of Clients’ personal data when the purpose of their processing is achieved (goods delivered to the Client), or when Ozon informs that there are no grounds for their processing, and at the request of Ozon, within 5 (five) business days from the date of receipt of such request to provide Ozon with evidence of the destruction or ensuring the destruction by third parties of the Clients' PD;

(b) at the request of Ozon, within 10 (ten) calendar days from the date of receipt of such request, to provide information on the activities of third parties in the processing of personal data necessary for its control;

(c) immediately (within 24 (twenty four) hours from the date of detection) to notify Ozon of the leak of Clients’ personal data and/or other incident with Clients' PD, and to provide detailed information about the leak and/or other incident to pdn@ozon.ru.

1.14. Responsibility for violations in the field of personal data #

Logistics Partner is responsible for any possible claims that may arise in connection with its violation of the legislation of the Russian Federation and (or) Country of destination on PD, including as a result of the use by Logistics Partner of the Clients' PD for other purposes than specified in this section, or due to non-compliance with the requirements for security and confidentiality, and undertakes to indemnify Ozon for documented losses of the latter caused by such violation, including reimbursement of the amounts of possible fines, penalties and compensation that may be brought against Ozon for payment in court or out of court, within 5 (five) business days from the date of receipt of the relevant request from Ozon.

2. Transfer of the Request to the Logistics Partner, exchange of information #

2.1. Freight forwarding services for organizing the international transportation of Shipments are carried out by Logistics Partner in accordance with the Request sent to Ozon electronically via API. The Request contains the parameters of each Shipment, including the delivery address and recipient data, as well as a unique Shipment number assigned by Ozon.

2.2. The exchange of all information on Requests between the Parties is carried out through the API, and in case of its inoperability - by e-mail addresses in accordance with the terms of the Agreement. At the same time, when the status is transmitted via the API with a date and time earlier than the current one, for the purposes of calculating indicators, the moment of the actual status transmission via the API is used. Logistics Partner is not entitled to transfer statuses via API with a date and time later than the current date or change the history of statuses. The status of a Shipment can only be changed by assigning a new status.

2.3. Mandatory information in the Request:

• Number of Shipment.
• Declared value.
• For delivery to a pick-up point: the identifier and address of the pick-up point chosen by the Client.
• For delivery by courier: Client’s address index, settlement name, region, street name, house number, apartment or office number.
• Surname and name of the Client.
• Client’s phone number (The phone number must be specified in the international format. The phone number can be a city number).
• Physical weight and dimensions of the Shipment.
• Information about the goods (including a link to the goods on Ozon website) as part of the Shipment: the name of the Goods, the article number, the quantity of the transferred Goods.
• Delivery period.

2.4. Ozon may change previously submitted information for a Shipment via the API no later than 11:00 pm on the day preceding the date of transfer to the warehouse of Logistics Partner in the country of Shipment, subject to the following:

• The region of delivery cannot be changed.

2.5. In the absence of mandatory information, Logistics Partner informs Ozon via the API.

2.6. Logistics Partner undertakes to transmit up-to-date information on the availability of its pick-up points (availability, list of pick-up points, information on weight restrictions and declared value of Shipments in each pick-up point) at least once a day. In the event that Logistics Partner violated the specified deadline and at the same time accepted the Shipments intended for delivery to a pick-up point inaccessible to the Client, Logistics Partner informs Ozon about this within 12 (twelve) hours from the date of receipt of such Shipments, contacts the Client and independently and delivers the Shipments to the Client at his own expense.

2.7. Logistics Partner undertakes to take all necessary and sufficient measures to fulfill the obligation in accordance with the delivery time indicated to the Client.

2.8. Additionally, Logistics Partner, via API, transmits the following information about the stages of execution of the Order, indicating the date and time of the events within 60 (sixty) minutes from the moment of the actual execution of the stage:

• The fact of successful loading of the Request into the system of Logistics Partner.
• The fact of acceptance of the Shipment by Logistics Partner.
• In case of delivery by the courier of Logistics Partner to the address of the Client, the fact of the transfer of the Shipment to the Courier.
• The fact of delivery of the Shipment to the Client.
• The fact of the Client’s refusal to receive the Shipment.
• The fact of assigning a new delivery date at the request of the Client, at the initiative of Logistics Partner or for any other reason, as well as a new date of delivery to the Client.
• The list of problems that occurred on the route, in connection with which it was not possible to complete delivery to the Client.
• By agreement - about other events.

2.9. After Logistics Partner transmits information about delivery to the Client or information about the cancellation of the Shipment, Logistics Partner cannot correct it.

2.10. Logistics Partner undertakes to notify Ozon via API of the following events that occur during the execution of the Order no later than 12 (twelve) hours from the moment they occur:

• Identified discrepancies between the actual and specified in the Request number of Shipments.
• Identified damage to the Shipment during acceptance or delivery.
• Identification of dangerous and / or prohibited goods during the delivery of the Shipment.
• If Ozon does not receive notification within the period specified in this paragraph, the Shipment is considered accepted without violations, discrepancies and damages.

2.11. Ozon has the right, through the API, to send a request to Logistics Partner to cancel the Shipment at any time before Logistics Partner provides information about the delivery of the Shipment to the Client.

In response to such request, Logistics Partner provides information on cancellation or delivery. Logistics Partner provides a response to the request no later than 24 (twenty-four) hours from the moment it was received. Information provided by Logistics Partner as a response to a request shall be deemed not subject to correction and must be provided within 24 (twenty-four) hours from the date of the request.

If there is no response within the specified period or the Shipment is transferred to the Recipient after the request is sent, the Shipments listed in the request are considered lost by Logistics Partner, and all obligations to reimburse the cost of the Shipments are assigned to Logistics Partner.

3. Acceptance of Shipments #

3.1. Logistics Partner accepts Shipments according to the information in the Request.

The moment of commencement of the provision of the service by Logistics Partner is the procedure of acceptance of the Shipment.

In the event of damage to the Sender’s property by Logistics Partner upon acceptance, Logistics Partner shall be liable for compensation of damage in full.

3.2. Logistics Partner undertakes to ensure the availability of Shipment to its warehouse on the date and time interval specified in the Request. Logistics Partner is responsible for the correctness of the data provided and the time of receipt of Shipments from Logistics Partner’s Warehouse. Logistics Partner undertakes to notify Ozon of the inability to accept the Shipment at its warehouse no later than 14 (fourteen) calendar days in advance.

In the event that the Shipment to the warehouse of Logistics Partner was not completed on time due to the fault of Logistics Partner, Logistics Partner undertakes to indemnify Ozon for losses incurred due to the disruption of Shipment.

3.3. The transfer of Shipments to Logistics Partner is carried out for each Shipment and is recorded in the Transfer and Acceptance Certificate (unless other documents are agreed by the Parties).

3.4. Ozon has the right to request a scanned copy and/or original of the documents specified in clause 3.3, and Logistics Partner undertakes to provide it to Ozon within 3 (three) business days from the receipt of such a request.

3.5. Logistics Partner accepts Shipments subject to the following conditions:

• The Shipment must be in individual packaging suitable for its transportation by road or air transport, and marked with Ozon Barcode.
• Logistics Partner checks the quality of the Shipment’s packaging.
• The goods must be accompanied by documents (if necessary).
• The packaging of the Shipment must exclude the possibility of access to the goods enclosed in the Shipment without violating the integrity of the outer packaging of the Shipment. At the same time, Logistics Partner carries out the inspection and decision on the quality of the packaging.
• The packaging of the Shipment containing fragile goods must be rigid and prevent damage to them. In this case, the packaging must contain information warning about the fragility of the goods inside.
• The packaging of the Shipment shall comply with the requirements specified in Annex No. 2 of the Regulations.

3.6. Logistics Partner checks the correctness of the physical weight specified in the Request on its own and transmits the new value via the API. If during the verification process a discrepancy is found between the physical weight specified in the Request and the result of the verification, the largest actual physical and/or volumetric weight (as applicable) based on the results of verification of the weight parameters of the Shipments is taken as the basis for determining the cost of transportation. Shipments are transferred strictly in accordance with the list of Shipments in the accompanying documents. In the event that, after the Shipment has been handed over to Logistics Partner, it is discovered that it does not contain the declared Shipments, or an oversorting is detected, Logistics Partner is obliged to inform Ozon about this within 48 (forty-eight) hours via the API.

3.6.1. Logistics Partner undertakes to transmit via API accurate and complete information about the Shipment, obtained in the course of checking the weight and dimensional characteristics of the Shipment. In case of failure to provide or provision of incorrect data, which led to the incorrect calculation of the cost of freight forwarding services under the Agreement, Logistics Partner undertakes to return the overpaid amount.

3.7. Ozon performs an internal verification of the discrepancies and/or requests additional information from Logistics Partner, including but not limited to video/photo recording data.

3.8. When accepting the Shipments, the representative of Logistics Partner, at the request of the Sender, must present a document proving his identity and a power of attorney confirming his authority to accept the Shipments.

3.9. If, at the time of receiving the Shipments, Logistics Partner detects damaged Shipments, such Shipments will not be accepted by Logistics Partner. Logistics Partner, if he has doubts about the state of the contents of the Shipment, has the right to open the Shipment and inspect the contents. If, as a result of the inspection, the Shipment can be accepted, Logistics Partner, with its own forces and at its own expense, shall properly pack the Shipment.

3.10. Logistics Partner will promptly notify Ozon of the discovery of damaged Shipments by sending an e-mail to Ozon indicating the Shipment number, a photo of the Shipment, and a description of the nature of the damage.

3.11. Logistics Partner refuses to accept the Shipment and notifies Ozon within 12 hours via API and/or e-mail in the following cases:

• The Shipment, according to the submitted documents, contains goods prohibited or unacceptable for sale and / or transportation;
• The Shipment is damaged;
• The Shipment does not correspond to that specified in the Request;
• Unidentified Shipment;
• A Shipment that exceeds the maximum allowable values of weight characteristics, if the maximum allowable value was previously specified by Logistics Partner;
• A Shipment whose packaging does not comply with the requirements of the Regulations;
• The Sender has no accompanying documents;
• Lack of barcode labeling of Shipments.

3.12. In the event that Logistics Partner accepts a Shipment, the contents of which correspond to those specified in the Request, but upon delivery it is discovered that the contents are included in the list of goods prohibited for export or import, the return of the Shipment is carried out at the expense of Logistics Partner.

4. Customs clearance #

4.1. Logistics Partner organizes (performs) customs operations with the Shipments being transported, including presenting them to the customs authorities and performing customs declaration in accordance with the procedure established by law. For the purpose of customs clearance of Shipments, Logistics Partner may involve third parties having the status and authority of a customs representative (customs broker) in the territory of the respective country. In cases where the Logistics Partner receives from the Sender or Ozon the document(s) necessary for the further proper export customs clearance of the Shipment (including for the purposes of generating another document subsequently presented by the Sender to the tax authority in the country of the Sender), Logistics Partner undertakes to ensure the receipt of such a document, including the technical possibility of such receipt through the Ozon IS, or via electronic communication channels, or in paper form from the Sender, to carry out a set of measures and actions necessary for proper export customs clearance and formation/receipt of another document subsequently presented by the Sender to the tax authority in the country of the Sender, as well as transfer the document(s) formed as a result of the above actions to the Sender or Ozon.

4.2. Customs clearance on the territory of the Country of destination is carried out in accordance with the Customs Code of the Eurasian Economic Union or customs legislation of the Country of destination (depending on what is applicable).

4.3. The customs clearance time is taken into account in determining the total delivery time, except for delays due to the fault of Ozon, the Sender, the Recipient, or customs / government authorities. Logistics Partner will make every effort to expedite the customs clearance process.

4.4. Customs clearance of Shipments is carried out at customs clearance points.

4.5. Logistics Partner undertakes to immediately notify Ozon of changes in the legislation of the Country of destination regarding the list of prohibited and restricted goods for import, changes in customs regulation and other changes applicable under these Regulations.

4.6. Information received from the Recipient constituting personal, banking and other legally protected secrets, or other confidential information (including personal data) is processed by Logistics Partner (or a customs representative engaged by him) to the extent necessary to fulfill obligations under the regulations, and should not be disclosed or used by Logistics Partner (or a customs representative engaged by him) and his employees for their own purposes, transferred to other persons, except for the transfer of the specified information to the customs authority and other cases provided for by the legislation of the Russian Federation.

4.7. No later than the completion of the export customs clearance procedure in the country of Shipment, Logistics Partner undertakes to send to Ozon (via API) details of the customs representative who will provide customs clearance services to the Client in the Сountry of destination in respect of the particular Shipment. Meanwhile, if Ozon sends a corresponding request for information, Logistics Partner undertakes to provide such information (in full) within 24 hours from the date of Ozon’s request.

4.8. If Ozon has no information on the status of customs payment for Shipments exceeding the limits on duty-free import into the Country of destination as provided for by applicable law, Ozon will send a corresponding request to Logistics Partner.

Logistics Partner undertakes to send a reply within 24 hours with information about the customs representative who has provided customs clearance service, and a reply within the next 72 hours with confirmation of proper customs clearance of the Shipment (in the form of customs declaration). In case of violation of these terms or failure to provide a reply and/or improper confirmation of customs clearance of a particular Shipment, Logistics Partner undertakes to pay a penalty in the amount of the Declared Value of such Shipment.

4.9. Logistics Partner undertakes to notify Ozon no later than 14 calendar days about the change of the customs representative providing customs clearance service within a particular type (method) of delivery. Logistics Partner also undertakes to notify the relevant customs representative that the Shipment, in respect of which customs clearance service will be provided, is delivered by Logistics Partner under the contract with Ozon, specifying the following information: Ozon IS Shipment number, Ozon IS track number and provider ID in Ozon IS.

5. Delivery of Shipments to the Client #

5.1. General terms of delivery:

5.1.1. When delivering to a pick-up point, delivery is considered to be made at the moment when the Shipment has arrived at the pick-up point and the Client has been notified of its readiness for pick-up by means of SMS informing, messenger or robot-call. Logistics Partner undertakes to notify the Client of the readiness for the delivery of the Shipment at least 1 (one) hour before the end of the pick-up point, but no later than 20:00 local time of the delivery location. If the Shipment was delivered on the last day of the agreed delivery time, but in violation of the deadlines for notifying the Client, the Shipment is not considered delivered on time.

5.1.2. If the Shipment was not received by the Client at the pick-up point within 5 (five) calendar days from the date of receipt at the pick-up point, such Shipment is not considered delivered and is subject to the Reverse Flow procedure. At the same time, in agreement with the Client and if there is such an opportunity, Logistics Partner has the right to extend the storage period in the pick-up point.

5.1.3. If the Shipment was not handed over due to the fault of Logistics Partner, Logistics Partner is obliged to extend the term for handing over the Shipment until the actual fulfillment of its obligations.

5.1.4. Logistics Partner has the right, under agreement with the Client, to make changes to the delivery date, address, time interval and contact phone number of the Delivery Recipient, informing Ozon about it via the API.

5.1.5. Logistics Partner undertakes to keep documents confirming the receipt of the Shipment by the Client (in the case when their receipt is mandatory) for 3 (three) years from the date of delivery.

5.2. Additional conditions applicable to the delivery of Shipments by Courier:

5.2.1. In case of delivery by the Courier to the door, the delivery is considered to be carried out at the time of delivery of the Shipment to the Client at the address indicated by him. Logistics Partner undertakes to notify the Client by means of SMS informing, messenger or robot-call about the delivery of the Shipment for delivery at least 1 (one) hour before the moment of delivery. The notification must include the phone number of the courier.

5.2.2. The courier waits for the Client at the delivery address for no more than 15 (fifteen) minutes. After the specified time, the Courier has the right to leave the delivery address without handing over the Shipment to the Client.

5.2.3. If the delivery to the Client did not take place, then Logistics Partner makes at least one repeated delivery attempt with preliminary calls to the Client on the next possible delivery days, provided that the Client has not completely refused the Shipment. Preliminary calls to the Client and delivery attempts are made within 7 (seven) calendar days from the date of the first delivery to the Client, after which the Shipment is recognized as Unclaimed and transferred in the manner prescribed by the Regulations.

“Reverse Flow” Section #

6. General provisions for the return and / or disposal of Shipments #

6.1. The Parties confirm that Ozon has the right to transfer its rights and obligations under the Agreement in relation to Unclaimed Shipments to the Senders at any time in accordance with clause 2.12 of the Agreement.

6.2. After the transfer of rights and obligations, Logistics Partner independently interacts with the Sender (from the e-mail address sent to the Sender via Ozon) in relation to the Goods and/or Shipments to be returned to the Sender and/or disposed of. Ozon does not support the return and/or disposal of such Goods and/or Shipments. Payment for freight forwarding services in relation to Unclaimed Shipments is made by the Sender to the settlement account of Logistics Partner without the participation of Ozon.

6.3. Payment for services is made according to the tariffs agreed by the Parties in the Commercial Terms.

6.4. Unclaimed Shipments are subject to return to the Sender. Shipments must be in the same form as when receiving the Shipment. If the Shipment is not released for free circulation and is in a temporary storage warehouse, the Shipment is subject to the re-export procedure.

6.5. Logistics Partner shall transfer such Shipment for disposal:

• If the Sender refuses in writing to accept the Unclaimed Shipment;
• If the Sender has not contacted the Logistics Partner within 30 (thirty) calendar days from the date of Ozon’s notice to the Sender of the transfer of rights and obligations under the Agreement in respect of Unclaimed Shipments.

6.6. If it is necessary to dispose of the Shipment, Logistics Partner informs the Sender about the disposal of the Shipment by e-mail and undertakes, at the request of the Sender, to provide a Disposal Certificate indicating the full list of the disposed Shipments.

6.7. Each Party undertakes, if necessary, to send to the other Party the originals of reporting documents upon request.

6.8. Any Reverse Flow Notifications for the return and/or disposal of Unclaimed Shipments shall be sent by Logistics Partner to the Senders from Logistics Partner’s e-mail address, which Logistics Partner provides to Ozon for subsequent notification to the Sender. Ozon Logical Partner undertakes to indicate in the Commercial Terms an e-mail address for interaction with the Sender and to keep such e-mail address up to date.

6.9. Logistics Partner returns the Shipments that have not passed customs clearance to the Sender in the following cases:

• The goods are included in the List of prohibited or restricted for export or import;
• The imported goods do not have shipping, commercial and permit documents, as well as the necessary information about the goods and / or the recipient and other documents requested by the customs authority;
• The recipient refuses to pay customs duties;
• The goods cannot be received by the Recipient (for example, in case of recognition as a commercial batch).

Annex No. 1 to Logistics Partners Regulations (when providing freight forwarding services for organizing the international transportation) #

Content Requirements #

Logistics Partner undertakes not to accept Shipments containing any of the following Goods.

Annex No. 2 to Logistics Partners Regulations (when providing freight forwarding services for organizing the international transportation) #

Shipment Packaging Requirements #

The Shipment shall be packaged in accordance with the following requirements:

1. The volume and weight characteristics of the goods shall comply with the restrictions agreed by the Parties in the Commercial Terms.
2. The packaging shall be marked with Ozon Barcode.
3. The packaging shall not have third-party labeling, brand, manufacturer or company names.
4. Goods with special handling, storage and transportation conditions shall contain relevant marking inscriptions and manipulation signs, as well as be accompanied by rules for handling such Shipments (if applicable).
5. Fragile Goods shall bear markings unambiguously identifying the nature of such Goods, including, but not limited to, the “Fragile. Do not drop” label. Fragile Goods include (without limitation):

• electronics (phones, tablets, laptops, recorders, navigators, hard disks, digital photo frames, other electronics);
• goods made of glass and ceramics.

6. Available types of packaging:

• cardboard boxes;
• matte opaque stretch wrap;
• tubes;
• safe package (courier package);
• cardboard courier envelopes without third-party inscriptions, barcodes and markings.

7. Goods shall not move inside the package. The empty space shall be filled with paper or filler.
8. The process of assembly and packaging of the Shipment containing expensive and/or fragile Goods shall be recorded on video.
9. Goods from different product categories shall not be put into one package. If there are Goods in one Order that cannot be folded into one package, the Order shall be divided into several Shipments.
10. Goods with reflective and polished surfaces shall not be packaged in bubble wrap. Such Goods shall be packaged in foamed polyethylene.
11. Ozon Barcode label requirements:

• Size of the label shall be 12×7.5 cm.
• The surface of the label shall be matte or semi-gloss. Gloss surface is prohibited.
• The label shall be printed as a single label, shall be not made up of separate fragments, as well as shall be not damaged.
• The label shall be attached to the largest side of the package.
• The label shall be attached to the package entirely, with no gaps or unglued areas.
• The label shall not compromise the Good’s appearance, including its factory packaging.
• Barcode shall not be taped.