There’s no text message with a code #
Sometimes the text message takes time to arrive. If the code doesn’t arrive within 20 minutes, request it again.
Make sure that:
- your phone is turned on and is in the receiving area of the network;
- you’ve entered the correct phone number or email address.
Changing your phone or email address #
You can change your phone number or email address in your personal account.
If you don’t have access to a phone and can’t get a text message with a code to your old number, after two weeks the old number will be changed to the new one automatically. You can cancel the number change. To do this, open your personal account and click Cancel next to the phone number.
Possible errors when logging in with Ozon ID and ways to solve them #
This phone can’t be used to create an account or sign in at this time
- You’ve specified a phone number that you often tried to link to your Ozon ID. You’ll be able to use it again to sign up and log in to your account 30 days after your last attempt. Try logging in with a different phone number.
- If you see the “Looks like we recognize you” message, your account has a different phone number. Use it to log in.
- You’ve specified a phone number that’s in the process of being changed. You’ll be able to use it to log in to your account after 14 days.
The phone number isn’t a mobile phone number
Check that you’ve entered your phone number correctly.
Your account has been deactivated
If you see a button to restore your account in the error window, click it. If there is no button, create a new account.
No access to email the code is sent to
Try to restore access to email through the support service of your email service.
Incorrect email format
Check that you’ve entered your email correctly, or re-enter the address. Possible problems:
- typo;
- space between characters;
- no @ symbol or e-mail domain, for example: .ru or .com;
- incorrect keyboard layout.
Phone number has changed or is missing and the old one is unavailable
You can log in by email if:
- account isn’t blocked,
- bank card isn’t linked,
- the email is confirmed.
To do this, click Log in by mail. The authorization code will be sent to the specified email address.
Email address verification error. You’re trying to verify an email that isn’t linked to your account
You’ve logged in to one account and are trying to verify email for another. To verify your email, log in to the account it is associated with.
No user with the specified email address was found
You’ve specified an email address that isn’t used in any Ozon account. Check that your email address is correct or sign in via phone number.
The number of attempts to enter or confirm the phone number has been exceeded
Try logging in again after 24 hours.
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