It may take up to 10 days to check the returned product after we receive it. Keep track of the request status in the Returns section.
If the refund is approved, we’ll send the money within 10 days and a notification about it. The refund period depends on the bank and the payment system. For international transfers, it may take longer to send money to your card.
If your card is blocked, we’ll credit money to your Balance of funds
If you paid for delivery of a return, attach a receipt to the return request.
We can refund the delivery cost if:
- the product is fake,
- the product doesn’t match the description,
- the product was damaged during delivery,
- the product is missing parts.