We place the “Frequent returns” tag on products that users often return or cancel after ordering.
Products marked with the tag #
We place this tag on products that users return at least 10 times more often than other products with a similar price in the same category.
The return rate can increase due to:
- poor product quality;
- warranty returns;
- poor packaging;
- delivery issues, if the seller delivers a product themselves.
The return rate isn’t affected by cases when users didn’t like the product or it didn’t fit.
We remove the tag if the seller resolves the issues and users return the product less often.