You can check the order status in your personal account in the Orders section.
If your order is being delivered by a courier service, you can track it by the tracking number on the order page. You can find the tracking number in your personal account in the Orders section.
If the delivery date has passed, but you haven’t received the order yet, contact us via chat.
Breakdown of order statuses #
⚠️ The order status shows the status of the last package delivered. For example, one package in the order has the Awaiting receipt status, and the second one has the Handed over for delivery status. In this case, the overall status of the order is Handed over for delivery.
Statuses before shipping #
- Awaiting payment: the order has been placed, but not paid.
- Created: the order has been placed.
- Assembly: the order is being assembled and packaged.
Statuses after shipping #
- Handed over for delivery: the order is assembled and handed over for delivery.
- On the way: the order is being transported to the pick-up point or warehouse, where the Ozon courier will pick it up.
- With the courier: the courier has picked up the order.
- Awaiting receipt: the order is ready to be received.
- Delivered: the courier has delivered your order.
- Received: you’ve received the order at the pick-up point.
- Canceled: you’ve canceled the order, haven’t received it, or returned it.
⚠️ The order status changes to Canceled only if you cancel the delivery of all packages in the order.