By undertaking the Verification procedure, the User agrees to the Ozon ID Terms of Use (Terms) set out below.
The Terms govern the relationship between the User (you), Ozon and Affiliates arising out of Ozon’s provision of Verification option, as well as the completion of information about the User and/or simplified registration, and/or authorization of the User on the Website and in Ozon Services (Ozon ID) on the User’s initiative or automatically.
Please read the Terms carefully before completing the Verification procedure. If you do not agree with any of the Terms, you may refuse to complete the Verification procedure.
There are capitalized terms herein. Their definitions can be found at the end of the Terms.
The Terms contain clauses with active hyperlinks to pages of the Website or Ozon Services, which form an integral part of the Terms.
The Terms shall come into force from their publication on the Website and shall be of indefinite duration.
Ozon may amend the Terms unilaterally at any time at its sole discretion without special notice, including amendments to the list of Affiliates. The amendments shall come into force as soon as the updated version is posted on the Website in the “Terms of Use of the Ozon Services and Details” section. Before using your Ozon ID again, please review the current edition of the Terms on your own.
1. Why you need Ozon ID #
1.1. Ozon ID shall make it possible to fill in information about the User on the User’s initiative, as well as simplified registration and/or authorization of the User on the Website and in the Ozon Services.
1.2. Ozon ID shall also be used to create a single User Account, allowing the User to securely manage data from My Account and access the various Ozon Services through My Account on the Website.
1.3. Ozon ID shall receive and centrally store information provided by the User, including their personal data, including the ability to subsequently transfer such information to Affiliates for the purposes of these Terms, as well as the rules of use of the relevant Ozon Services. That being the case, information shall be provided by the User both directly through Ozon ID and by using the particular Ozon Services, when it is provided for in the user interface of such Ozon Services (for example, there is a reference to the possibility to save data for later use) or the rules of their use.
1.4. Ozon ID shall enable the User to:
(1) create an editable User Account;
(2) fill in information about themselves on their own initiative, as well as make a simplified registration and/or authorization on the Website and in Ozon Services based on the User data saved in My Account;
(3) securely manage their data through a single User Account, specifically, by adding, changing, or deleting such data at their sole discretion, unless otherwise provided for in these Terms or the terms of use of the relevant Ozon Services.
1.5. Within Ozon ID, Ozon shall transfer data from User Account to the various Ozon Services and, where provided for in the user interface of the relevant Ozon Services or the terms of their use, vice versa, from the Ozon Services to User Account.
1.6. Ozon and/or Affiliates may impose restrictions on the use of Ozon ID for the Ozon Services, which may be contained in these Terms and/or the rules of use of the particular Ozon Services.
1.7. When provided for in the Ozon ID user interface, the User may use the feature to recognize and automatically fill in the contents of the files (documents) uploaded by the User. This feature allows the User not to fill in the relevant information about themselves manually.
2. How to create Ozon ID #
2.1. In order to create an Ozon ID, the User needs to undertake the Verification procedure, after which the information provided for in paragraph 2.7 can be specified in My Account.
2.2. The User may use their phone number, online account in the Unified System of Identification and Authentication (USIA) or other options when such options are provided for in the user interface, to complete the Verification procedure. In this case, the user interface may require Verification in several ways.
2.3. For Verification the User shall perform the following consecutive actions:
(1) enter the phone number and, if provided for in the Ozon ID user interface, e-mail address and then press the “enter” button;
(2) enter in the field an individual code sent to the User via SMS messages / via push notifications / to the e-mail address / via messages to Ozon mobile applications / via social networks or messengers linked to the phone number / otherwise. When provided for in the Ozon ID user interface, the User may also make a call from a special phone number, the last six digits of which represent an individual code (flash call).
When appropriate functionality is provided by the user device, the User can enable/disable the automatic completion of the individual code sent to the User through settings.
The individual code shall represent a simple electronic signature by which the User confirms that the specified phone number belongs to the User and that the User accepts these Terms.
If the code matches, Verification has been successfully completed: it has been ascertained that the phone number belongs to a certain individual. That said, if the User already has an Account, the User will automatically log in, and if not, an Account will be created upon the completion of successful Verification.
The phone number used for Verification purposes shall be saved in the Ozon ID and may only be deleted together with the Account as described below.
2.4. The User may use only one phone number per Account.
2.5. To complete the Verification procedure using the User’s USIA account, the User shall perform the following consecutive actions:
(1) select the appropriate option via user interface and log in to their USIA account;
(2) grant Ozon ID the necessary rights to access the data contained in the User’s USIA account. A specific list of the rights and data requested by Ozon ID shall be pre-communicated to the User through the relevant interface in the USIA.
By undertaking the Verification procedure using the USIA account, the User also agrees that their Account will be linked to their USIA account, and Ozon and Affiliates will have access to the data contained in the User’s USIA account in accordance with the rights granted by the User.
2.6. The User undertakes to provide true and complete data necessary for the creation and/or functioning of the Account and the use of Ozon ID, and shall be fully liable for its accuracy, completeness, reliability, and up-to-dateness. Ozon and Affiliates assume no obligation whatsoever to verify the accuracy, completeness, reliability, or up-to-dateness of the data provided.
2.7. The User may also specify, change, or delete their last name, first name, patronymic (if any), date of birth, e-mail address, phone number, passport details or other data when so provided for by the Ozon ID user interface (for example, My Account has the relevant fields for completion). That said, the possibility of changing or deleting User data may be limited by these Terms and/or the terms of use of the particular Ozon Services.
3. How to use Ozon ID #
3.1. The User may log in to the Account:
(1) by providing the phone number to which the User will receive a confirmation code and then entering the received confirmation code in the relevant field;
(2) by providing the phone number to receive a call from a special phone number and then entering the last six digits of such special number in the relevant field;
(3) by providing the e-mail address to which the confirmation code will be sent and then entering the received code in the relevant field (for registered users only);
(4) using Face/Touch ID (you must log in to the Ozon App to activate this option);
(5) using the User’s USIA account;
(6) by request to User’s mobile network operator when this mobile network operator renders the respective service — Mobile ID. This request is generated via MTS PJSC (Principal State Registration Number (OGRN) 1027700149124, having its registered office at 4 Marksistskaya St., Moscow, 109147) as an aggregator of the Mobile ID service. The User, by accepting these Terms, gives consent to MTS PJSC and User’s mobile network operator to request and process information on User’s phone number and the communication services rendered to the User (as a mobile subscriber) including those received by MTS PJSC when concluding and performing the agreement on provision of mobile radiotelephone services.
(7) by using other options when such options are provided for in the Ozon ID user interface.
3.2. The User undertakes to ensure safe storage of the user device such that unauthorized use is prevented and not to disclose the User’s phone number, e-mail address, or confirmation codes to any third party.
If the User has any suspicion concerning the security of their data, its unauthorized use by third parties, the User shall be obliged to notify Ozon promptly at chat with Ozon.
3.3. The User shall be obliged not to provide access to their Account or certain information contained therein to other persons if it may result in the violation of any laws of the Russian Federation and/or is contradictory to these Terms and/or the rules of use of the relevant Ozon Service.
3.4. If the User’s phone number has changed, they may change it in the Account by pressing the “My Phone Number Has Changed” button and following the instructions.
3.5. The User agrees that they and/or their Account may be subject to any restrictions (including blocks) related to security or the violation of these Terms by the User, as well as for technical reasons. In addition, by accepting these Terms, the User agrees that restrictions may be imposed on the User and/or their Account at any time without cause and without notice. The restrictions specified in this clause shall survive any termination of these Terms with the User, regardless of the grounds.
3.6. To delete an Account, the User should click the “Delete Account” button in My Account and follow the instructions. The possibility of deleting an Account may be limited by these Terms and/or the terms of use of the particular Ozon Services.
Account deletion means the termination of these Terms by the User. If the User requests that Ozon and/or Affiliates stop processing the User’s personal data in the manner provided for in the Personal Data Processing Terms, such request shall also constitute the User’s request for the termination of these Terms and result in the Account deletion.
The termination of the Terms and the Account deletion shall take up to thirty (30) calendar days.
3.7. To ensure normal operation of the Ozon Services, including to provide the User with relevant functionality (for example, correct display of web pages, data input/output operation), such Ozon Services may collect and use certain technical information related to user devices (for example, screen resolution, operating system type). Additionally, the Ozon Services may save preferences and remember choices that the User makes via the relevant interface when using such Ozon Services.
Resetting these preferences, choices and technical information may be performed by the User via the browser settings (by clearing cache and cookies).
3.8. When provided for in the Ozon ID user interface, the User may link Account with their accounts not related to the Ozon Services (Third-party services), including cases when the User creates an Ozon ID, or add data from the Third-party services to the Ozon Services.
By performing such linking or adding data, the User agrees that Ozon and Affiliates may receive the data contained in such Third-party services if:
(1) such data are User’s identifiers in the Third-party services (for example, phone number and/or e-mail address) and necessary to create and maintain linking between the Account and the relevant Third-party service or to add data from the Third-party services to the Ozon Services;
(2) via the user interface of Ozon ID and/or the Third-party services the User has granted relevant permissions (rights, consents) to such data reception. However, User’s withdrawal of permissions (rights, consents) in Third-party services does not entail Ozon’s or Affiliates' deletion of the data received from the Third-party services prior to such withdrawal. Deletion shall be performed in accordance with the Personal Data Processing Terms or, when provided for in the Ozon ID user interface, by the User via such interface.
3.9. When provided for in the Ozon ID user interface, the User may allow Ozon ID to remember the user device used for the successful Verification (Trusted device). The following logging into the Account during the period of time determined by Ozon will not require additional Verification. However, in order to ensure security of the Account, this feature may be limited. In such a case the User will be asked to undertake Verification.
4. Service and promotional messages #
4.1. By undertaking Verification, the User agrees to receive service messages simultaneously or separately to the e-mail address (if specified by the User in My Account) / via SMS messages / push notifications / apps / messengers / otherwise to the phone number specified by the User while signing up and/or placing an Order about the Order status, delivery terms, Goods in the User’s shopping basket and/or added by the User to “Favorites,” requesting that feedback be left and/or the quality of use of the relevant product be assessed, as well as for communication with the User on the issues related to Ozon ID and/or Ozon Services use. The User may not opt out of receiving such messages for technical reasons.
4.2. Ozon may send promotional messages to the User (in the form of SMS and/or push notifications and/or via smartphone applications and/or messengers and/or phone calls and/or otherwise to the phone number / e-mail address specified by the User) when the User has agreed to receive such promotional messages.
5. Personal data #
5.1. Ozon and Affiliates shall process the personal data provided by the User to comply with these Terms, as well as the terms of use of the relevant Ozon Services.
5.2. When processing personal data, Ozon and Affiliates shall protect the confidentiality of the User’s personal data and take the necessary legal, organizational, and technical measures to protect the personal data received from the User from unauthorized or accidental access, destruction, alteration, blocking, copying, communication, distribution of personal data, or from any other wrongful acts in respect of the personal data received from the User.
5.3. For more information about privacy and the protection of personal information, see the Personal Data Processing Terms.
6. Other terms and conditions #
6.1. Intellectual property #
6.1.1. All text information and graphics on this Website are owned by Ozon.
6.1.2. All text information and graphics in the Ozon Services are owned by Ozon or the relevant Affiliates.
6.1.3. Nothing in these Terms shall grant to the User the right to use the trade names, trademarks, domain names or other distinctive marks of Ozon and/or Affiliates. The right to use the trade names, trademarks, domain names and other distinctive marks of Ozon and/or Affiliates may be granted only upon written agreement with Ozon and/or Affiliates.
6.2. Warranties and liability #
6.2.1. Ozon shall not be liable for the content and functioning of the External Websites.
6.2.2. Ozon shall be entitled to assign or otherwise transfer its rights and responsibilities arising out of its relationship with the User to any third party.
6.2.3. Ozon shall not be liable for any losses which may be incurred by the User as a result of their phone number being transferred to another person, specifically, as a result of long-term (at least 3 months) non-use of such phone number by the User.
6.2.4. Ozon shall not be liable for the accuracy and correctness of any information provided by the User during Verification.
6.2.5. The User shall be liable to Ozon and/or Affiliates for compliance with these Terms.
6.2.6. Ozon shall not assume any obligation or liability whatsoever for any direct or indirect consequences of use, or the inability to use, the Ozon Services, specifically, as a result of loss of access to Ozon ID by the User, and shall not reimburse any associated losses.
6.3. Communication and other terms and conditions #
6.3.1. Ozon shall send notifications and messages to the User at the e-mail address entered during sign up and/or to the “Notifications” or “Messages” sections of My Account.
6.3.2. Should the User have any questions concerning the use of Ozon ID, specifically, the loss of access to the Account, the User should contact the Ozon support team at chat with Ozon.
If necessary, the Ozon support team shall forward the User’s inquiry and/or inform the User of the need to contact any other function of Ozon and/or Affiliate to solve their query. Ozon may also provide the User with the other communication channels to process User’s requests related to the use of Ozon ID.
Should a legal claim arise, the User shall send it by Russian Post via registered mail, return receipt requested, to the following address: 10 Presnenskaya Emb., Premises 1, 41st Floor, Room 6, Moscow, 123112.
If the User submits the relevant inquiry concerning the loss of access to their Account in the manner provided for in this clause, the Ozon support team shall consecutively:
(1) verify the User’s relationship with the Account the restoration of access to which is requested by the User, and the reasonableness of such inquiry;
(2) either decide that access restoration be rejected or send to the User a special questionnaire for the restoration of access to the Account.
The questionnaire contains the questions relating to experience of use of the Website or Ozon Services, and its completion is required to confirm that the User attempting to restore access to the Account is its legitimate owner. In order to ensure security of the Account being restored and to prevent any third-party access to the Account, the Ozon support team shall be entitled, under certain circumstances (for example, when Ozon ID is used for simplified registration and/or authorization of the User on the particular Ozon Services), to request additional information from the User to confirm their status as the Account owner.
By completing the questionnaire or otherwise providing the Ozon support team with the data in accordance with this clause, the User agrees that Ozon and/or Affiliates may process the data received from the User in order to decide upon restorability/non-restorability of the User’s access to the Account.
The Ozon support team shall assess the substance of the questionnaire and check any additional data provided by the User and then either make a decision to deny access restoration or send the Restore Access link to the User.
The User agrees that the final decision upon restorability of access to the Account shall be made solely by the Ozon support team, which shall not obliged to inform the User of the reasons for such decision.
6.3.3. Ozon’s responses to the User’s inquiries and complaints shall be deemed to have been duly sent if sent to My Account, the User’s e-mail address entered during sign up, or in writing to the User’s mailing address.
6.3.4. All disputes which may arise shall be settled by negotiation between the parties; unless an agreement is reached, the dispute shall be referred to and resolved by a judicial authority under the applicable laws of the Russian Federation. The applicable law of the Russian Federation shall also be the law governing these Terms.
6.3.5. The invalidation of any provision of the Terms by court shall not invalidate the remaining provisions hereof.
6.3.6. Ozon may discontinue/suspend the provision of Ozon ID to the User if the latter violates these Terms and/or any other terms of use of the Ozon Services.
6.3.7. Any translation of these Terms is made for reference only, and the Russian version of the Terms will prevail over any translation into other languages.
Definitions #
In these Terms the following words shall have the following meanings:
Verification means a unified process covering all Services which allows ascertaining that any particular phone number exists and belongs to a specific individual, upon the completion of which process the User is assigned a specific ID, has a newly created My Account linked to the verified phone number, and is given the opportunity to log in to My Account.
User means the person that has successfully completed Verification and uses Ozon ID in accordance with these Terms.
Account/My Account means the User’s personal page on the Website at https://id.ozon.ru/ which contains the User’s data.
Ozon means LLC “Internet Solutions” (Principal State Registration Number (OGRN) 1027739244741), a Russian legal entity having its registered office at 10 Presnenskaya Emb., Premises 1, 41st Floor, Room 6, Moscow.
Website means the information system hosted on the Ozon.ru website and/or in the Ozon mobile app.
Ozon Services mean all services provided to the User by Ozon and/or Affiliates, available from websites and/or mobile applications, whose terms of use refer to these Terms.
Affiliates mean the following legal entities:
- Russian legal entities:
- LLC “Internet Travel” (Principal State Registration Number (OGRN) 5087746213902), having its registered office at 10 Presnenskaya Emb., Premises 1, 41st Floor, Room 16, Moscow, 123112;
- LLC “OZON Bank” (Principal State Registration Number (OGRN) 1227700133792), having its registered office at 10 Presnenskaya Emb., 19 Floor, Moscow, 123112;
- LLC “Ozon Credit MCC” (Principal State Registration Number (OGRN) 1217700060820), having its registered office at 10 Presnenskaya Emb., Premises 1, 42nd Floor, Room 2, Moscow, 123112;
- LLC “Ozon Invest” (Principal State Registration Number (OGRN) 1207700146390), having its registered office at 10 Presnenskaya Emb., Premises 1, 32nd Floor, Room 23, Moscow, 123112;
- LLC “Ozon Capital” (Principal State Registration Number (OGRN) 1076949002261), having its registered office at 10 Presnenskaya Emb., Moscow, 123112;
- LLC “Ozon Finsolutions” (Principal State Registration Number (OGRN) 1247700538161), having its registered office at 10 Presnenskaya Emb., Moscow, 123112;
- LLC “Ozon Leasing” (Principal State Registration Number (OGRN) 1247700433892), having its registered office at 10 Presnenskaya Emb., Moscow, 123112.
- foreign legal entities:
- LLC “OZON Market Bel” (Payer’s Identification Number (UNP) 193602362), having its registered office at 58/10 Borovlyansky Council, Korolev Stan village area, 3rd Floor, Prem. 24, Minsky District, 223053, Minsk Region, Republic of Belarus;
- LLP “OZON Marketplace Kazakhstan” (Business Identification Number (BIN) 211040009534), having its registered office at 77/7, 6th floor, Al-Farabi avenue, Bostandyq district, 050040, Almaty, Republic of Kazakhstan;
- LLС “OMARM” (Taxpayer Identification Number (TIN) 02870425), having its registered office at 3 Moskovyan str., 0002, Yerevan, Republic of Armenia;
- Foreign enterprise LLC “OMKOZB” (Taxpayer Identification Number (TIN) 309751214), having its registered office at 26 Pahlavān Mahmoud str., dr. 2, Yashnabad district, 100047, Tashkent, Republic of Uzbekistan.